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Amazing deep tissue massage followed by Red Light Therapy. Natalie really worked out all the knots to relieve the tension in neck and shoulders. I have to admit there were times when treatment was eye watering but could feel the release immediately. Already booked follow up session next weekend

From the very beginning I felt like part of a family. Emma loyd and her colleagues started my journey and was on the end of the phone guiding me right through the whole simple process. Fully understanding our feelings, doubts questions and needs. The information given was factual and very reassuring, but from down to earth people, whom I consider very friendly. When I got to the pines hospital for my operation, I was ready for it, a little nervous but still confident in the team after doing my research and meeting some of them prior, when having my pre op tests. They brought me to my lovely clean fresh room with settled me in, they took my obs and bloods and explained the operation and the alternative operations, I met who was going look after me and who was going to be in theatre, etc etc. I was happy and ready ! I was booked in for a mini bypass, and when I awoke, mr Javed and his team still had my care at heart and brought my around gently explaining the operation was a huge success but it went on nearly double the time as they had to perform a full bypass instead, (to which I knew already the procedure), this was performed as they needed to remove a massive hiatus hernia ! Which would have caused complications later in life. No nonsense job done!!! I was taken back to the ward a little sore but nothing to write home about, certainly a lot less pain than expected, more discomfort than pain I’d say, but controlled after the right meds were administered. They let the wife back in who had been waiting for me, and when she left later on said the receptionist had noted she hadn’t eaten shared her pack lunch with her as my wife missed the cafe!!! The next day during visiting my wife went to the cafe, and the girl was there who served us on our pre op. And she remembered her order and laughed and said I’ve saved your cake you told me to !!! The nurses and doctors and the care team, looked after me day and night,were all lovely people, thorough in there work. They were attentive day and night, respectful of my discretion, and catering for my every request and needs. This was a most professional service, completed to the highest standard, by a professional friendly team. This level of care can only be given by people that do care. So YES I would definitely recommend 😁 Thankyou to all involved in this establishment. Paul c

I am currently taking legal action against phoenix health after years of misery and horrific health conditions following my surgeries with them, and I am now facing going under the knife again which may result in me never being able to swallow again due to a lifelong condition I now have which I’ve had since waking up from their conversion surgery last year. A surgery that was meant to take 90 mins but took 6 and a half hours, also a surgery they said they were recording but apparently has now ‘been deleted’… It isn’t until I’ve had a second professional expert opinion until I realised just how badly my surgeries with phoenix have destroyed my life. This is not a spiteful review, it’s me fighting for justice for the way this company have persistently gaslit, dismissed and ignored my issues and to warn people (I know it’s only a small percentage of people who suffer complications but me being one of them I want to WARN you that if the worst is to happen, Phoenix have been nothing but a nightmare and they take 0 accountability for their actions. The medical director of the company even told blatant lies, belittled, invalidated and played down my YEARS of constant suffering of which I had cried to them about and begged for help about over and over for months; he had the audacity to claim my health issues to be ‘intermittent’ which was my breaking point, he was just point blank lying and I have so many emails of evidence to back this up, it’s honestly baffling! He also chose not to respond to many aspects of my complaint email that conveniently involved him, so here’s my warning to you if you are unlucky enough to suffer complications). If ANYONE has had any bad experiences with phoenix or wants to hear my story and see back up evidence, please message me directly on here or on fb EMILY RS. I can also send you videos of what happens to me every time I eat and drink… it’s truly shocking. Thankyou.

I had my mini gastric bypass at the pines it was performed by Jennifer Darrien, it went perfectly from being admitted to leaving everything was explained to me by all the professionals, the care I received was exceptional especially from nurses iris and bev, they really looked after me, all staff work so hard, room was spotless and I can’t thank you all enough for a lovely experience in your care, you are all amazing and I would highly recommend to anyone

From the minute I met staff at phoenix there were all lovely and put you at ease ,I had my surgery on the 2nd of October at the pines and what a beautiful place it was for hospital immaculate cleaning my room was lovely and the nurses and surgeon anesthetist all who saw to me give me the highest care and made me very comfortable left this morning couldn't thank them enough x

Staff were excellent. Nothing was too much trouble. Lovely hospital, very clean and comfortable.

I’ve just got home from having the mini bypass, i had a really good experience. I was well looked after and they made sure i was comfortable, the staff were also really friendly. Javed the surgeon really put me at ease when he gave me a thorough run down of the surgery. They were very thorough and there wasn’t any complications. I would highly recommend.

Everyone you meet and the investment they take in you and your health are just amazing

Where do I begin... From the point of contact, where I was referred from the NHS hospital to Phoenix Health, they just took over. From Melony who was my first point of contact to the face to face meetings with the dietician at Fordsham, to going in for my surgery with Dr Darrien, the resident staff at the Pines Hospital in Altrincham, to Timothy the phlebotomist, Dr Ahmed, the lovely nurse with 5 Persian cats, the lovely Debbie's, and the chef, and the ongoing follow up support I have... I am so grateful for this life changing experience. It's been a great journey and I am blessed to have had it with you all, 10 out of 10 for Phoenix Health, you rock!!!

The staff were amazing they were so attentive and caring. The hospital was immaculate and staffed with friendly and efficient- the surgeon was very friendly and professional and made sure I understood what was happening and what I needed to do afterwards to ensure the procedure worked efficiently

Just home from my mini gastric bypass surgery at the Alexandria Hospital I cannot fault a single thing I have received the best care from the initial phone call with Melony right through to my discharge. Mr Javed was marvellous very reassuring the morning of my op. The nursing staff at the Alex were fantastic and nothing was too much trouble. My demand for peppermint tea was never any trouble and helped loads with my trapped wind. My 2 night stay was extremely comfortable in the spotlessly clean room. I would definitely recommend phoenix to anyone for this type of surgery as the care was second to none. Many thanks to Melony, Emma and Jack at phoenix for their help, guidance and reassurance and all the nursing staff at the Alex, who were fantastic.

From the consultation all the way through to post op, everyone has been so helpful and professional. Ms Jennifer Darrien perfomed my surgery, I cant recommend her enough. At the initial consultation I felt her warmth and genuine concern in ensuring I made the right decision. Barbara at Phoenix has also been great, providing support and advice along the way. I would definitely recommend.

What a company! From start to finish this is my second time having an op under Phoenix Health, 2 different hospitals and 2 different surgeons (Dr Javid and Ms Darrien) both amazing I must say! The care throughout the whole process is second to none! I felt relaxed and informed and knew exactly what was happening and this was all at my pace! The staff at both the Alex and the Pines again are unbelievable could not fault!! 10/10! ⭐️

Amazing care , from pre-op and all the way through . Even with a few complications , I feel like my welfare comes first and I’m not on a conveyor belt process . I cannot thank the team enough, from the Phoenix team to the Pines medical team , all have gone above and beyond , thank you !!

I had gastric sleeve surgery at The Pines Hospital by Mr Almerie. I cannot fault the care and attention given by the surgeon. His whole team and all members of staff. I received outstanding care for which I am very grateful.

Excellent from start to finish. All staff were happy, positive and couldn’t do enough to help. Fabulous team who made me feel very well cared for

The service was excellent. The staff was very caring, and they made sure I was very comfortable and always asked if I wanted pain relief

Wow the service and care is just amazing, every single person was so caring, professional and fantastic. I could fault them at all. Thank you so much for the care you have given me over the last 2 days.

I recently had my surgery at The Pines, from admission through to discharge the staff where very friendly and efficient, nothing was too much bother for them. They made sure I was comfortable and gave plenty of pain relief. The whole process was very well organised and I was informed fully about all procedures. The surgeon came and spoke to me before, after and before discharge would highly recommend

Just home after my mini bypass at The Pines, Manchester. Everyone at Phoenix is so informative and supportive. The care given is second to none. The hospital itself is fab, the rooms are lovely and excellent bathrooms. I was very nervous and shed a few tears on the morning of surgery, the nurses were brilliant. Mr Javed reassured me and the anaesthetist was so funny… even managed to make me smile. Op was smooth and I was back in my room 90 mins later. It’s great as they let my husband stay all day. Won’t lie, the wind pain was horrendous- I had a dreadful first night. Lots of walking and peppermint tea did help. I’m day 2 and whilst still uncomfortable, a hundred times better. I was discharged this morning after visits from the fellow surgeon and dietitian from Phoenix. They also provide information and medication so I feel ready for the next stage. As someone who is very anxious I would have no hesitation in recommending Phoenix. From the first meeting Melony, the calls with Emma and the actual surgery and post surgery I can fault no one. They are warm, caring and skilled at what they do. Now looking forward to the next part of my life with excitement.