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My experience at The Pines was exceptional I would score 10/10 if I could. All the staff, doctors, nurses, admin, cleaners etc were all very nice, helpful and informative, I was looked after very well. Mr Almerie, the surgeon was second to none and took time to explain things and to make sure I was comfortable with the surgery. I felt very happy throughout the whole process. And the aftercare is just as good. Thanks to all of you x

I recently had a mini gastric bypass by phoenix health at the Pines. They were absolutely incredible honestly the staff were all really caring and supportive. My Surgeon Mr Almerie was really nice and calming he spoke to me the night before my operation to see if I had any questions and the day or my operation as well to make sure i felt well informed about the procedure. The team were all great and make sure you are well cared for during your stay. Thank you all so much.

Phoenix Health where amazing the staff on the ward where brilliant couldn’t fault them so friendly and helpful after my surgery would highly recommend phoenix health to anyone they will look after you with 100% care and go above and beyond for you thank you for everything x

From the start everybody was so helpful, courteous and friendly. Dr Almerie operated on 28th Feb. Could not have asked for better. Clearly explained and saw me after to clearly explain how everything had gone. Right from the start Phoenix Health have been 5* and would trust them entirely

I had a gastric bypass on 27th February 2024 with dr darrien who was not only good and helpful she went out of her way to make you feel calm and going for the operation was hard enough but she has a good team with her who where all very nice helpful and look after you I would like thank dr darrien for everything she has done from the beginning of my journey to the end I would always recommend dr darrien and Pheonix health for everything they look after you and nothing is to much trouble for them

Where to start I’d thought about bariatric surgery for years but thought it would ruin my life , but I spoke to Phoenix Health and from the 1st call I was put at ease and made to feel comfortable to me. Phoenix health isn’t a business It’s a large family made up of extremely professional , knowledgeable and highly Qualified Individuals from the surgeons, anaesthetists , bariatric nurses dietitians and psychologists , all behind the scenes workers that are all passionate about one thing and that there is patient's well-being and safety . There isn’t enough space or words that express how I feel I went to my first face-to-face assessment and was met with knowledgeable friendly people who answered every question I had for them and went through what was like an A to Z of to do and don’t do , I received a date for my gastric bypass shortly after the assessment but due to unforeseen health issues on my side I had to cancel I thought I’d be waiting ages but no Phoenix were there on the phone with another date for surgery within weeks the next day received my pack which had my plan and yet more information . All my pre-op phone calls were always on time and so informative, but yet seemed so layed back . I went for my pre-op assessment to the Alexandra Hospital in Cheadle, and from the very first moment I stepped in I was cared for like royalty. Nothing was a problem, even getting a tour of the Ward, I’d be on . Surgery day came I arrived and was taken straight to my room on the Chester Suite where a nurse went through everything again with me. I then met Mr Javed who once again, put me at ease and answered all questions I had and passionately explained what would be happening and what the benefits to me would be nothing felt rushed , actually beforehand I had read a lot online about Mr Javed and his work and interest within bariatric surgery , This made me feel not just honoured that he was my surgeon, but safe, even safer than I already felt I was met by the anaesthetist who, once again I had a lot of questions for he answered them with no problems and was very knowledgeable in bariatric surgery as well . Within an hour I was taken to theatre where I was put to sleep with no problems in a very calm and comfortable environment. I woke up a little unwell due to some breathing problems during surgery and then after which could happen anywhere with any operation. I was kept well informed with the nurse by my side at all times and also seen by Mr Javed and the anaesthetist twice to explain what was happening. It was there decision to send me to ITU for the night, so I could be closely monitored safely without any problems. Once again, they came to see me in ITU, which reassured me even calling my family and explaining everything putting them at ease , the ITU staff were 2nd to none and so kind, even stopping to rub my back to help with the gas pain. I was allowed to go back to Chester Suite the next morning and back to my room. Once again I was helped with everything with no problems. I was asked if there was anything I needed when being visited by Phoenix health staff this reassured me even more. I was discharged on the Thursday morning after seeing the surgeon also physio I was given all medication and plans on how to take them and when , This was done smoothly And within an hour, I was on my way home. I’m now six days postop and I’ve had no problems but Phoenix health have still called up to ask how I am. I’ve received all my discharge summary and the plan for moving forward. I.e. follow up appointments , I honestly couldn’t thank the team at Phoenix and the Alexandra Hospital for what they have done and how it has changed my life , it’s only the beginning of my journey and I feel like a new person already . If anyone is reading this thinking about bariatric surgery like I did please don’t leave it as long pick up the phone and call Phoenix even if it’s just to chat about What could be done You won’t feel like you’re being judged or pressured into anything . Last, but not least I’d like to especially thank Emma Lloyd from Phoenix health, who goes above and beyond in her job I am eternally grateful to you all and will most definitely recommend you to anybody and if I ever need anything I would be back to Phoenix health in a heart beat , like I said five stars most certainly doesn’t do Phoenix health enough justice for how good they are .

4 weks into having had my surgery and Just want to give a big thanks to all the team at phenix for making my start to a life changing journey so much more relaxing than I could of imagined. The staff are so helpful and full of great knowledge and advice best thing I've ever done thanks to phenix team it's going to be exiting to get to my final goal many thanks

Outstanding Care and support at Phoenix Health - The Pines Hospital Manchester From the moment I arrived at Pines Hospital I knew I was in exceptional hands. My recent hospital stay, under the care of Dr. Almerie and his dedicated team, was nothing short of outstanding. The staff at Phoenix Health exuded warmth and professionalism, making me feel at ease from the first contact. Despite my initial nervousness, they put me at ease and ensured I felt supported throughout every step of the process. Dr. Almerie, my surgeon, was not only highly skilled but also incredibly compassionate. He took the time to address all my concerns and answered my questions with patience, leaving me feeling confident in the care I was receiving. The entire team, in particular the nurses that took care of me after surgery displayed a level of care and dedication that exceeded my expectations. Their attentiveness and willingness to go above and beyond made my hospital stay a positive experience. Phoenix Health's commitment to excellence was evident in every aspect of my journey, from pre-op consultations to post-op follow-ups. I am immensely grateful for the life-changing care I received and would wholeheartedly recommend Phoenix Health to anyone in need of medical treatment. Thank you to Dr. Almerie and all the staff at The Pines Hospital in particular the team of nursing staff The Pines Hospital - Phoenix Health for their exceptional care and support.

Friendly staff, doctors all very friendly and reassuring. Everything explained and plenty of opportunity to ask questions.

Staff were super friendly and was always there to help. Surgeon was lovely, would definitely recommend phoneix health

I was so anxious about getting my surgery having never had surgery before but my surgeon Mr Almerie and his team went above and beyond to make me feel at ease and comfortable, and always greeted me with a kind smile. Phoenix health as a whole have been informative and helpful from the first contact over a year ago, throughout the surgical experience and as I continue to heal I expect that they shall be as helpful as always.

Had an excellent Experience with phoenix medical, has my surgery 3 days ago at the pines Manchester, my surgeon dr almerie was fantastic answered all my questions and put me at ease came to see me before and after surgery, really nice guy, plus all the staff at the pines are fantastic, also had a lovely nurse named Debbie Bennett who was really caring

The surgeon Dr Almerie who performed my surgery was very good he was very attentive and easy to talk to, his team where also great they where caring, chatty and made you feel at ease *****

The staff here r fantastic nothing 2 much trouble and Mr Qutayba almerie is absolutely lovely and explains everything 😀 😊

From first contact everyone was pleasant and put.you at ease, I was so nervous when I went for my f2f I needn't of been. Reception , dietitian,Doctors, all so friendly and knowledgeable. My Surgeon Mr Almerie was really lovely, happily sat and answered all my questions without me feeling I should rush.

From the moment I arrived at phoenix health I new straight away that I would be in the best hands my surgeon mr Qutayba Almerie called me twice before my operation to check how I was doing very reassuring wen I arrived at hospital he came to see me agen witch I thought was great an then same agen after surgery everythink from my surgeon down to the nurses were absolutely brilliant thank u so much for looking after me

I decided to go for WLS after reaching my highest weight of 363lbs, whilst with tier 3 i managed to lose 60lbs, I received a phonecall from The Pines in Manchester saying that my NHS referral had been sent to the Phoenix Health, and all i can say is that from the very first phone call i cannot express how great the staff are at Phoenix Health, from patient co-ordinator Emma to Nurse Davina, all my worries and questions were answered, on my first consultation they wanted to do a Bypass but i wanted a Gastric Sleeve which i did discuss with my Surgeon Miss Darrian when she rang me the week before surgery and i was so relieved that here was a Surgeon/consultant that actually listened to the patient and was sympathetic towards my feelings (had bad experiences in the past) day of surgery it was all go go go but because of the staff it was peaceful experience, i didn't feel rushed and when the staff came to get me for surgery they allowed me a extra few minutes to message my partner, surgery went smoothly and i was out 2 days later!! it was nice to have a room to myself which allowed me to get some sleep, if your going for this my advice is listen to your team for the pre-op diet and afterwards, as soon as you can get up walking it really does help with the gas pain. The only negatives i can bring up is that i had a slightly bad experience my 2nd night when after falling asleep the night nurse came in to go through my discharge medication, i was half asleep and was getting upset as i couldn't process what she was going through......anyone going here though you will not regret the experience!

Everyone at Pheonix has been so supportive and helpful. You can phone numerous times and everyone speaks to you with patience and understanding. I cannot recommend Consultant Darrien enough. Her knoweldge, professionalism, coupled with a personal approach, while being so supportive and easy to talk to.... I would not want anyone else. Amazing Consultant and this is repeated by everyone I have spoken to who has had the same Consultant. Everyone has been fantastic

All my interactions with Phoenix have been excellent. I am 5 months post op and they have changed my life. All the staff I have interacted with have been wonderful, very knowledgeable and friendly.

Fantastic care Fantastic staff &a brilliant surgeon anestast made my stay very comfortable thankyou all of you for the great care received would highly recommend