470 MacArthur Boulevard, 02532, Bourne, US
Onset makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support. Based on Cape Cod, MA, Onset has been designing and manufacturing monitoring solutions on site since the company’s founding in 1981.
The team at Onset contacted me after I placed my order to let me know that my order would take a few extra days to be shipped because of a delay in production. They asked how soon I needed. After I responded what my time frame was they made some changes and got my order processed sooner than expected. Needless to say, the versatility of configuring my stations to what I needed is one of the many reasons I use their sensors.
Your team really helped me out in a tight squeeze. I needed the instrument before I left for fieldwork and your shipped it very promptly!
Ease of order, receiving receipt and prompt delivery!
Responses to emails were timely and personal were helpful.
The items are well packed/ protected and arrived earlier than estimated. Communication was great.
Item was shipped out quickly and received as ordered.
Working with Onset is always easy which I really appreciate. Their products always ship and arrive quickly. Also, whenever there have been issues with our equipment the customer support is quick to respond and very helpful.
efficient and easy purchase
Great support for customers, rapid turnaround
I own 6 hobo temperature loggers. I need 1 working logger, and had to buy a new base station to download. Now I find out I have to pay $75 MORE to get the software so the product will work. I could have just bought a different logger for less money that doesn't require a download device or another purchase for the software. There's an extra $200 cost for no gain whatsoever.
Thanks for taking the time to accept my order over the phone after the online system did not wish to accept it.
Dealing with all employees. Courtesy and mannerisms, they are a role model.
I love this temperature sensors. Shopping was easy. Delivery was quick. My only complaint is the size of the box filled with peanuts for such a small little sensor. That seems to be an industry problem as Amazon struggles with it also. This is the second of the MX 2201s that I own. The first one has been in a creek for over a year and is problem free. I love it.
Had no issues and the order was correct
The representative was great to deal with.
We haven't tested them yet, only the CO2 and the engineering team says they are great sensors! Props to HOBO
Quick call back, direct answers and knowledgable.
Super easy to set up!
Good response back from customer service, very quick and followed back. Disappointed in their lack of product recycling, seems like they consider temperature probes disposable after a few years.
Andrew is always great to work with
