470 MacArthur Boulevard, 02532, Bourne, US
Onset makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support. Based on Cape Cod, MA, Onset has been designing and manufacturing monitoring solutions on site since the company’s founding in 1981.
The sales person really did not care much for my business
I have always been treated with a high degree of professionalism. Onset stands behind their products.
Service was quick and efficient!
Very quick delivery. Easy to order.
The device is so high tech. It was a nuisance trying to figure out how to turn it on but it is such advanced technology!
Tech support is great for first time customers. We trust this is the case as we reach out for support in the future.
Hobo U12-015-02 dataloggers are rock solid reliable. The design is durable, the software is simple, and the interface is reliable. These things just work.
Onset is always a pleasure to work with!
Terrific product, great informative sales team (Beth and Frank), super fast shipment and delivery. 5 Stars in every regard.
Prompt and attentive service. Items were back ordered but the two sales reps (Denise and Frank) were able to deliver the equipment on time for our field deployment. Actually, both orders arrived earlier than anticipated, which is great! We have used the HOBO U-22 and shuttles for years and found them to be extremely reliable in a variety of conditions.
Onset was out of stock on a certain logger and therefore they offered an upgraded version with discount code. After receiving the PO, they didn't honor that same discount code. Once the order was placed, it still took them more than a month to ship the order. UPDATE: Onset's customer service reached out to me immediately after my initial review. They explained the circumstances and offered a solution to make this transaction right. I greatly appreciate this gesture of great customer support. This company really cares about its products and its customers! Thank you Onset.
Good experience and product
The part I wanted was available (although not listed on your website I think).
Good products, easy to use, quick service.
Very timely, easy process
Great experience with customer service. There was time-sensitivity with the order and they made sure the items arrived on time. 10/10
I liked the fact that I could get technical support from a live person most of the time. I didn't like one technician saying one thing and the other saying something else. I also didn't like the fact that most communication with Elton was through email.
Good customer service and quick shipping.
Very efficient customer service
Great instructions and easy to set up
