470 MacArthur Boulevard, 02532, Bourne, US
Onset makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support. Based on Cape Cod, MA, Onset has been designing and manufacturing monitoring solutions on site since the company’s founding in 1981.
Dayan Cretan got me squared away right away!
Sales representatives were super helpful and the product was delivered quickly.
Technician was very knowledgeable and very helpful with information regarding shipping and supply availability.
great products, great support
My call was answered quickly. I really did not know what product I needed BUT I was transferred to an associate who answered all my questions, and we got the product ordered. Which I received the next day
Paula did a great job in getting me the information in a very timely manner.
I found the temperature sensor I was looking for at your web site. I purchased it with my credit card and the device was delivered to my door.
Excellent Customer Service!
They call back promptly if you leave a message for support or advice. Refreshing in todays world of minimal customer service and off shoring of call centers
Working with Denise Cucalon to get a payment to go through took several days, but with her help we got it done. Frank Mueller was very responsive in sending me several quotes on sensors as my projects evolved.
Very please with support and products
Express delivery last longer than expected due to lack of items purchased.
No cord with device
The prompt response, great follow up by service reps. Received products before budget deadline.
no phone contact with a line person for technical help,only email which means 3 times tghe time to state and then implement the solution.
Got my item as promised, well packed and it worked right out of the box.
The ONSET customer service representatives are incredibly helpful and accommodating, especially Eileen! She was a pleasure to work with.
right on time and requested materials
I asked for loggers with consecutive serial numbers and received them. They came promptly. So far the loggers are working as described. Waiting to see how they preform in the field.
Everything good, but the process of using an existing quote (from last year, needed to be updated) could be made smoother.
