, , , GB
Phoned today to help with setting up new phone and internet, got talking to the young man Eden who was more than helpful. Going through things step by step made it very easy to navigate through all the different parts of setting up, there was a problem with one piece of equipment but it was quickly sorted out and rectified,10/15 minutes all sorted excellent work Eden you made it all very easy for me
Quick response once past the chat bot! Soon resolved the issue with George.
Excellent service, sorted the problem straight away.
I have recently transferred my contract from BT to Onebill Telecom and it did not go smoothly as advised by the persistent sales team. I waited 2 days for the telephone line to be transferred, customers were trying to contact me and they were advised the phone line was out of service ! This is not acceptable for a business phone and effectively I have lost a lot of business over that 2 days. My original BT telephone doesn't work and one week later I am still awaiting a replacement phone which I have to pay £75 for, meantime all calls are being transferred to my mobile number which is very inconvenient. I would advise anyone thinking of transferring to this Company not to proceed as it has been very problematic.
Online chat straightforward & assistance was good.
Sammy was extremely helpful and efficient at getting my VoIP phone up and running - thank you!
Good service
Michael so help me with the information, well done 👏
Good service from tech help
The person I spoke to (whose name now escapes me) could not have been more helpful. She listened, understood the problem with both my wi-fi and mobile phone, and ordered another SIM card to try and resolve the problem. First class support. Thank you.
Very helpful and managed to get the information I needed
Very polite and helpful
Internet been down for 3 days no one could figure out the problem turned out all this time internet been working but username and password was wrong Gabriel took his time and helped me step by step and sorted this issue out straight away top man thanks again mate
Very helpful lad on the phone sorted what I needed straight away belting customer service
She was clear to understand and took time to explain.
Easy friendly fix, all good apart from fairly long wait in Q, though while I’m here Onebill’s policy of not reminding their customers that their contract is due to expire, and that the cost will almost double, isn’t a great method of ensuring contract renewal. 0 stars for that part.
I renewed my contract with Onebill, switching to a digital phone service. The agreement I made with the retentions team has not been implemented and there were delays in setting up the service including downtime for my phone lines when I had to use a call divert system, which also subsequently failed. I was provided with incorrect handsets and had to wait for replacements. I was left to set myself instead of being contacted and helped through. I was sent a contract which had no resemblance to the terms I had agreed. I remain out of pocket having been overcharged on 3 sperate monthly bills.
good service
Really helpful and efficient. No waiting time.
Literally nothing is easy with this joke company. First of all they forgot to send Me a router. They never reply to emails (they claim their emails come back undelivered but the bills get through fine) I then got a letter to say they added some con Assurance charge on. If I don't want It I have to waste my valuable time ringing them up. I emailed them and told them to remove it and I will not pay a bill until they do. No reply of course. In end I had no choice but to waste 30 minutes of my time ringing them to cancel it. I'm now trying to make a payment online. Can't make a payment as apparently a payment is pending (it isn't ). What a surprise. I have no doubt that despite my now paying, my connection will not be restored untill I call them as this company is possibly the only company in the world these days that actually wants customers to call them. Over and over again.
