, , , GB
Very nice and supportive
The call handler Sam was very impressive. could sort out all my queries. I was on the phone for over 44 mins though so very disappointed by the length of time.
Patient and polite . Thank you
Asked a question and got an answer and solution immediately.
Arthur and the knights of the round table fixed my problem once again. Legend!
Your guy was very patient and helpful with my boostbox issue. This device seems to give trouble every summer and forms a vital link. i'm not sure if the device is working again yet because it takes aparently 40 minutes but I'm confodent. Only problem is the half hour wait on hold.
Answered the phone quick
Takes a long time to get through to a operator, but once my call was answered the operator was very helpful
5* for Lubna After some difficulty getting an issue with our account resolved and feeling frustrated at long wait times on the phone and speaking to several different people, finally got put in contact with Lubna. She was kind, patient and professional, got the matter fully resolved and restored my faith in Onebill.
very helpful, clear and completed the task quickly
Easy to access, quick and efficient.
Very helpful
Great knowledge of products and friendly service
I have two holiday properties and thought that I was signing up for ONEBILL. But no, two bills. It causes all sorts of problems as the 'intelligent systems' identify you but always the wrong bill. I can't automatically log in as I have TWO ACCOUNTS. I need to pay my bill on one, when I phoned today it tells me I have a zero balance despite receiving an email to say I have one account overdue. The only reason I can think is that it picked up my mobile number and linked it to the account that is paid. I have hung on the line and despite my call 'being important' couldn't get through. A company that closes at 5.30 for businesses is just not working. I'm at my wits end trying to sort it all out.
Helpful, patient, eager to address & solve the issue. Thank you
Very prompt and helpful agent
Very good service
The gentleman I spoke to was very helpful. The only criticism I have is the length of time taken to get through to the cell centre. Way too long of a wait
George was very helpful with my bombardment of questions. Thanks!
After what seemed a lot of ups and down.. Eden came to the rescue and we are up and running.. not all superheroes wear capes…
