, , , GB
Very helpful and 😍 lovely
I had a long wait time, but when I got through the representative was very helpful and cheery even!
Scam company
One you press which number you need and wait a few like 6-10 mins to be answered. they sorted my problems out very fast so thank you,
After waiting a month to get set up with one bill (XLN TELECOM) we had had nothing but poor customer service! The Internet our end doesn't work, I've been trying to cancel for weeks and everytime I mention it I get hung up on. I've been speaking to rude people who then hang up on me without adding anything to my notes. I've been passed to every different department who have no idea what to do. I just wanted to cancel! Now I've received a forceful email telling me to pay £795! I phoned and they said no its £125 (2 months and set up) I havnt had any service and I've been waiting for managers to call back and I've been calling still trying to cancel. The whole company is a joke, no one speaks to other departments. I've just got off the phone AGAIN and the man said "A manager will call you back (again) but to be honest no-one wants to touch your account they'd rather jump out a window". I just want to leave, I've had enough of speaking to every department and then just pass onto the next department without helping. Seriously avoid the company they're terrible I've only had a few helpful people, and they agreed with me that the notes on my account are useless and could be made into a book... let's hope someone actually helps and calls back this time!
Jenny was very helpful and answered my questions quickly in a professional manor.
Jamie was very good .. his professional and knowledgeable brief was very helpful
I phoned to sort out the price of a new contract and didn’t wait very long to be answered by a young man called Jack. He didn’t have the authority to authorise a new price, so explained he would get a colleague to phone me back within 48 hours. About 2 hours later his colleague phoned me and sorted a new price within 10 to 15 minutes. Both were very helpful and efficient and I have a new 24 month contract. Very pleased
I was put through to technical support and Forlan was able to fix my issue promptly and efficiently. Very happy with the service provided.
I am happy to talk the gentleman Rayan and I hope he resolve my matter, In previous time I was talking with few other member of the Onebill and the did not do any thing for us. We need our land line number of 080 8424 2727 that was our company number for almost 40 years back to my company Thanks
Nic to talking
Michael was very quick to respond
Staff patient and helpful, solve the problem straight away. Really appreciate it.
Very helpful and addressed my problem
We were meant to join one bill on the 22nd of May 2024 we are on 2nd of July and they still have not been in touch in anyway what so ever. They clam to have rang me however my mobile shows no miss call and no messages. How come they are the only company that can not get through to me. I have asked for our contract to be cancelled and Tey can't even do that, I feel they a drawing this out, but for what reason I have no idea, this is the only thing I can think of. We are on call divertiti and get phone calls at all hours we have to carry our appointment book around with us in case we miss a call. There is to much to write down they are an absolute joke of a company.
Very helpful and informative
Really helpful and helped me get the problem sorted with patience :0)
I was very happy with the service he provided very helpful and very clear what he had done to help me with the problem
Knew the problem and sorted immediately
The experience was 10/10 Sam was very polite and whilst waiting for the landline to update had a nice conversation he is an inspiration to the company
