Company Details

I had a very disappointing experience with NordVPN's customer service. I accidentally made a double payment for their service and never even used it, yet they refuse to issue a refund. Instead of addressing the fact that I was charged twice, they keep referring to their refund policy, which is irrelevant to my case since this was a billing mistake, not a change of mind. Good businesses value their customers and handle billing errors fairly, but NordVPN is hiding behind policy instead of doing the right thing. If you're considering their service, be very careful with their billing system, as they seem to prioritize profits over customer satisfaction. Would not recommend based on their poor refund policy and lack of accountability.

Fast, easy to configure, all over the world.

It was great

I have zero complaints! It gets the job done! One of the best!

Easy to set up and does exactly what's it is supposed to do.

They work quickly and efficiently. They answer the same day and resolve the issue, what is very important.

Pretty happy with the offering, and I’ve also been very happy with the promotions a few years back, when I was able to buy a subscription for multiple years at a good price. Not happy at all with the current renewal price, compared to what some competitors are offering - so I am switching over.

Tout va bien

As always, Nord responded quickly and effectively. I had explained I was lacking in technical skills and as a result, Nord's communications with me were simple and easy for me to understand. My problem was resolved in short order. In addition, everyone who helped me with my issue was professional and courteous in their communications with me. Once again, Nord has shown why it's the best VPN around -- it has an outstanding product and the customer and technical service are unmatched. Thank you.

daniel morales good customer support

Daniel Morales was very helpful in assisting me with my full refund when I cancelled my Nord VPN.

Esperienza fantastica! Competenti, veloci, efficaci, gentili, professionali.

Excellent service, but sometimes it slows down the website navigation.

J'ai obtenu entière satisfaction aux questions que j'ai posées. Les réponses m'ont été données rapidement et j'ai apprécié qu'elles soient traduites en Français.

Excellent for watching adult content without leaving a trace. Got a 2 year plan with a great discount and hoping to extend once it runs out

Not only the product works as intended and is fairly priced, customer services replies fast and provides solutions that benefit the customer. Nord continuously works to provide a good product, and helps you make the best out of it. I have been a client for years now. They have fast servers, even in not so common countries.

Roberto Fernández was with me on a customer support and he was very professional and helped me with explaining a lot. Glad to have experience with you and your people

I had difficulties with the stability of ThreadProtection. It took a few days to solve the problem, but even without knowledge of computer settings, the customer service [several people] guided me through until it was done. It was the first time in years I had issues, so overal I'm glad with the service.

Wouldn't give me a refund on the day of my auto-renewal. I contacted them on the same day as I realised that my card had been charged and I asked them nicely and provided proof and they still charged me for the month in advance.

Julieta Camero provides 5 Diamond customer service. Icing on the cake for an already awesome service. Nord, Promote that lady! Also, Happy Birthday!