1333 Howe Avenue Ste. 211, 95826, Sacramento, US
1StopLighting/Kichler Lighting Experts was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.
They were responsible for delivery of my order. Order was 2 weeks late and driver extremely unprofessional. Very disappointing
I had two orders on Amazon that never came. These guys called the warehouse to make sure they had the item. It arrived quickly.
Purchase was made very easy for someone of my age and lack of computer savy.
Several glass coverings over the light bulbs were broken when the shipment arrived.
Exactly what I wanted for my kitchen to replace an ugly "cloud" fixture and other smaller fixture. Good quality for the price!
Quick delivery and great price !!
Excellent value and service. Transaction was easy and delivery was fast.
Beautiful chandelier! Delivery of the product was early, packaging was excellent, and it looks amazing.
The only thing that went wrong is they charged me the wrong tax rate. They charge by city name, not zip code. They charged me 10.4% when my actual rate is 8.7%. I placed my order at 9pm, I called them to inform them of their error the very next morning. 8 days later, I am still waiting for the refund..
Love the vanity light and the price was terrific!!!
Great fixture. We love it.
Lights are great
I was finally able to get my overhead fan/light to work properly.
Extremely fast shipping
They sure came quickly! I'm impressed with the service. I haven't hung (or even opened) the lights though, so I can't speak for the quality yet.
The fixtures arrived promptly and exactly as pictured. They were the high Kichler quality I was expecting, and my electricians installed 2 of them in my kitchen that is being remodeled. Unfortunately, I thought I would need 2 more for my kitchen island, but my island is not big enought to accomodat the fixtures. I contacted Customer Service about returning the 2 unopened fixtures, and received pre-paid return labels within 24 hours. This is great customer service. We are going to be doing additional remodeling, and this will be the first place I come to look for my lights!
This is a beautiful, modern looking fan; Leeds 52 inch in oil rubbed bronze. I just installed it and it seems like a high quality product though time will tell on it's longevity. It is somewhat difficult to install because of the wiring. Wiring at the wall was as simple as taking out the old switch and wiring the hot from the power panel directly to the black or red wire going to the box on the ceiling. Then the wall remote unit with battery installed goes in the wall in place of the original switch and doesn't touch any wiring in the wall. Wiring on the ceiling is much more complicated because you have to wire in the remote receiver unit which has a black wire to get power to the receiver, 2 white wires which tie to the white from the ceiling and the white from the fan, blue to tie to the blue from the fan, and black to tie to the black from the fan, plus the green ground wire. And the instructions ask you to have the ground and neutral on opposite sides of the receiver from the hot wires to minimize interference with the signal from the wall remote; this is virtually impossible given how the wires come out of the receiver. Then you have to get it all tucked in under the canopy. It took me about 4 hours to get it all up and in place. Kichler does have great service; the first unit had an inoperable light(bad internal wiring) and they very promptly replaced it with a new unit, didn't ask for the old unit back.
Bought an 85” Kichler fan with a wall and remote option . The wall switch is defective and they don’t have a replacement available currently. Back ordered. The sales person sold me the incorrect remote so it also will not work. When I called to get help they wouldn’t exchange the remote they wanted to sell me a new correct model. It was their sales person that selected the remote that the sent with the fan. I have a 85” fan that I cannot use sine it’s not possible to operate it without the wall switch which they don’t have or a new remote which I had to agree to order or the fan is not useable . Very unhappy customer
No feedback on when delivery will occur
Incomplete instructions. More clarity and better instructions needed on this somewhat complex unit. I could do better on the instructions since I installed it myself. In my opinion there was missing instructions that would have made the install better in time used to get it done!
