Thorns Road, DY5 2LD, Brierley Hill, GB
Ordered a oil filled radiator which arrived in a terrible condition box put in a bin bag and sent by courier,box badly damaged and inside the radiator badly damaged, telephoned the store who sent me a return label a couple of weeks later I received a full refund. It did take two calls before the refund was issued.
The product is advertised as slight wear and tear or refurbished. I was really pleased with my product, near perfect apart from the box , but it's not the box I'm using. The coffee machine is fantastic and perfect for my use. The service was efficient, fast, great communications and tip too. I'd use kettle and toaster man again. Thank you
Easy to order and delivered quickly and item perfect
The bread bin is just what I was after. Great size and the colour blends in with my other kitchenware.
Very easy to order and delivery was very quick. Came as expected used but in good working condition.
Great product, great price, speedy delivery. Will definitely use this company again.
Unfortunately they couldn’t fulfill my order but they were quick to tell me and offer an alternative which wasn’t what I wanted but I appreciated the offer. They refunded me immediately, great customer service
Scam company - avoid ! I ordered a kettle, and no kettle arrived. They gave me the run around for a month refusing to give me a refund. Upon me threatening to start a claim with my credit card provider, they sent me an email stating they would give a refund, which was a lie - no refund was given. Have now started a claim with my credit card provider to get my money back. This is a scam company, I really wouldn't go anywhere near them.
It is brilliant we had one before they do the job fantastic
I had a good experience purchasing my item, excellent price, communication, service and delivery. I had an issue with my item when it was delivered damaged (scales), it was obvious that this happened during delivery. My damaged item issue was dealt with effectively and efficiently, seemless! A great shopping experience thank you : ) Peter
Brilliant. Lovely staff, and quick dispatch. No walting time on phone. Clear english speaking. Item packaged with a handle, made from the plastic bag, so driver can carry without dropping it. Genius. Only downside is, they dont tell you what day it will arrive. Otherwise m very happy!
Excellent service. Had a slight problem but they answered my email straight away and looking for the missing part. I have no doubt, that they will be in touch soon with this problem. I have no hesitation in recommending this Company I will be back on as soon as the problem is sorted, to give an update
A very good experience with this company. I had not realised that the fire I bought was possibly sub standard. ( I missed it in the small print but it was clearly stated, so my fault) It was the cheapest I’d seen, a lot of money off so I bought it. When I realised I thought I’d made a mistake, however the fire came in perfect condition and is a great buy. Very fast delivery. Very pleased.
Easy to order, great service, delivered in time and found a product that is out of normal circulation
Our purchase did not work out but kattleman refunded without hesitation
Good price, nice product but no instructions/guarantee details.
I bought the Breville High Gloss Toaster & couldn’t be happier with my purchase. Best price online, good delivery time. Would definitely use this company again.
Very quick delivery And love the product
Ordered a small filter coffee maker. It was only £15 + pp so wasn't expecting anything grand just a something to make a decent coffee. It arrived, package was so tatty alarm bells should have rung then. Opened it up and it fell to bits. Bottom plate wasn't fitted, which was a danger, and all workings underneath exposed. Couldn't get it to fit on & stay. Bit of plastic missing (broken off by the look of it) off lid so that wouldn't stay up and the arm over the coffee grinds container has to be forced down so the lid would stay closed and the machine would work. After the first brew, my worktop was swimming in water and the 3 cups of water I put in yielded about 1 cup of coffee and 2 cups of hot water all over the worktop. I thought I have been well and truly done here. Because it was so cheap I can't even be bothered to send it back, it will be more bother and cost more than the damm machine & I don't want another. It may well be in the bin by tomorrow. Don't buy from this company, cheap and cheerful they may be but, they have just done a pensioner out of £15, and all I wanted was a decent cup of coffee.
I ordered a new Iron on 20th December, (order #114328 £41.99) it's now 6th January and I still haven't received it. I've sent two emails but they both bounced back. I only wish I'd read the reviews before ordering. I've now had to borrow a neighbour's iron to avoid mine piling up. I hate having to make negative reviews but even taking Christmas & New Year into consideration, I should at least have heard something by now. UPDATE, it arrived the following day, the box was almost falling apart and held together by sellotape, although the iron works I'm sure I'm not the first owner, no instructions or warrantee either. Disappointed.
