99 Firhill Road, G20 7BE, Glasgow, GB
…..green by nature 1,000+ Developments managed, protecting wildlife and nature 100,000+ Households under our expert stewardship or contract 400+ Combined years of in-house horticultural and ecological knowledge 25+ Years’ experience and expertise in Public Open Space stewardship Planet Matters Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity. Place Matters Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna. People Matter Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email [email protected] Prices Matter We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality. FAQs
I am in the final stage of completion of my house sale, (due to complete in 3 days) but am unable to exchange due to my buyers solicitor wanting a deed of variation from greenbelt. My solicitor has requested this once already by Greenbelt and been refused. The first correspondence was submitted by my solicitor back in October and here we are end of January! Emails take weeks to reply and no joy speaking on the phone. If this doesn’t get resolved the sale of my property will fall through and in turn the purchase of my new property will also. This is very upsetting and stressful for all parties. I have left this to my solicitor up to this point but I feel I need progress myself as the sale is at risk and we cannot wait weeks for a response. Can someone please contact me directly from the legal team.
We had some issues with Registering on-line process but once we managed to contact your Customer Team these were quickly resolved thank you. We have had a few queries this morning about our Billing and Services (which we raised via e-mail) and these too have been quickly resolved within hours....thank you. We are new owners and so new to Greenbelt. Good Admin Service so far; need more time to evaluate the "on-site" maintenance Service.
I reported an overflowing/forgotten waste bin to the team - it was attended to and emptied within 48 hours - thank you so much for your prompt attention.
I had an issued with getting pin and this was quickly sources and emailed to me. I thne had an issed on getting logged onto my account (I think activation went to junk) - Marc sent link directly and I was able to get up and running. All roud effective and efficient service!
Was sent a letter to go paperless, great idea, but the number and pin don't work, tried it several times but it repeats that the numbers are incorrect. I have definitely copied the number and pin correctly.
Paying double the amount agreed when purchase house on estate for services I don't want. Thanks
Prompt reply to my call and efficient service.
Fantastic professional service from the legal team, they really went above and beyond to help. Very impressed.
Very helpful staff, had an issue that was caused by my solicitor and they went the extra the mile to fix the situation for me.
I contacted green belt twice about going paperless I was helped on both occasions by helpful staff , only down fall was web site not very easy to manoeuvre.
I HAD A PROBLEM OPENING AN ACCOUNT, WHEN I CALLED I GOT EXCELLENT ASSISTANCE FRM ALL PERSONS I SPOKE WITH.
Fantastic, prompt, professional service. Far exceeded hopes and expectations in terms of delivery. We are truly grateful and appreciate the excellent customer service from Adam and the team in Leeds
Absolutely brilliant service from nick and the team. I had a few questions after not being able to make the on site meeting and he was more than happy to call out of hours to explain the situation. He also advised me that there are other payment options which will help my financial situation.
Another standard ‘please contact our customer care email’ in response to my last review. Instead of this reply (frankly, they’re becoming boring) could you post the contact details for Marc, Stacey, Julie and all the other super duper customer service reps that other completely-unlinked-to-Greenbelt reviewers have been fortunate enough to have dealings with so that we can all benefit, please and thank you?
Very prompt and encouraging response to our query - good informative follow up
Julie has been outstanding in the way she has dealt with my concerns re work completed on our estate. Her prompt responses and keeping me informed of the situation has been an amazing example of fantastic customer service. Past experience was not so good but hopefully the service Julie has provided will be continued with other members of staff in the future. Thank you Julie you have been amazing.
Adam was always so efficient in responding to my queries and ensuring all of the relevant information was provided.
Pointless asking us to complete a survey when you have not done any work in our area yet.
Very helpful thank you
Just really helpful and easy to deal with
