Company Details

I have and still am very happy with Greenbelt services. I am aware of a fake review being left under my name.... THIS WAS NOT LEFT BY ME. I am a former employee of Greenbelt and have no issue with the company or how it is run. I have been targeted by people that have too much time on their hands, and who have tried to drag me into petty witch hunts. I have no desire to be part of childish nonsense.

Greenbelt group charge more and more each year well above inflation. They are slow to do any work if done at all. Their site visits are a quick drive around in a car not worth the £££ their calming. Work when done is sub standard they will charge for work that's not been done for plants that have never been planted. If you ask for a break down of costs they fob you off then after months of pestering when you get it is full of work that's never been done. Strongly advise people to stay clear of this company and for developers like Taylor whimpey to stop using them for future developments.

I have had nothing but good experiences with them. We moved here a few years ago and they have maintained the green very well. I have spoken to one of the managers I believe Tariq is his name, and he has been nothing but helpful in every way. The gardens are maintained and managed well.

They operate in an unbelieverbly flawed business and legal model, which is unravelling. Even Alex Middleton CEO admitted they got it wrong with the Scottish MSPs and admitted they are actually a service provider (but to whom? they service their own land!). Enticing 'customers' stating you have obligations to pay them whatever they bill you, without justification, transparency in a monopoly, against unfair contract conditions and without prior agreement of rates/ cost and scopes of work. They claim that the words in the deeds are enough to constitute a contract, which you accept by implication of paying them. We have no contract - offer, acceptance and consideration, etc is lacking. At best I had an agreement in principle upon purchase of my home. They claim they have no obligation to me, and they have failed to defined the construct of our contractual relationship, including remedies for breach and termination... but we'd have to have contract for that to be defined. The land is not for exclusive use of contributing homeowners, it's public space that contributors pay to repair vandalism, rubblish tipping, and even the not fit for purpose land (the recreation field is a marsh with zero drainage, their mowers get stuck and plough it up trying to cut it). Beware also they send solicitor letters, continous red letter bills and 7 days notices warning of the consequences if you do not pay and respond promptly. The correspondence they send encourages you to call the collection department on a premium rate number. OFCOM regulations require businesses to warn callers prior to calling that a number is indeed a premium rate. I got caught; £17 for a 30 min call, I don't recall the warning against this number. I guess that's another income stream for them, as you may concluded, invoked via unethical means? So I dispute the debt, I dispute the existence of a contract and until they can explain the above fundamental questions posed to them about the contract between us (or lack of) I feel alarmed and distressed by the nature of their insistence to pay them and their warnings of courts action, debt recovery agents and redirecting my wages to them.

They are charging you but don't doing anything around your property.

Absolutely do not trust this company . Claim to undertake maintenance, do not do any of it. Issue bills with no warning and no proof of the work being needed or completed , no consultation and apparently no tender process. In my nine years of living in my property I have never seen any of their staff or any evidence of any of the works they claim to have done. If you are thinking of buying a new build that has a contract with these idiots, then please, think twice.

If your buying a new property, ask if it has a maintenance contract in the deeds. Walk away if it does. I was told maintenance bill's would be approx £100 per annum, however once we were in our property and we were eventually invoiced once the estate was finished our invoice was £400 per annum. When we asked for a breakdown of the bill you don't get one just a general overview, 70% of the fees are for administrative fees and site supervisor inspections and 30% is for maintenance - typically cutting the grass. If your new property has maintenance contract attached and maintained by Greenbelt, then you should run, run as fast as you possibly can and never return... They unfortunately are the worst company that I have ever had dealings with, it's that simple. They can invoice you for anything and everything, and employ any 3rd party contractor to do the work. Read these reviews. You have been warned.

This is a company that shows very weak understanding of customer service. They have increased charges far in excess of inflation with no satisfactory explanation. Customers appear to have no consumer rights in terms of holding the company to account. Government action is needed to prevent this and similar companies from demanding high service charges for poor quality work. They are also poor at answering detailed questions about their service in writing.

I have found this company refuses to listen to customer concerns and attempts to penalise people financially when terms are in dispute, all the while not fulfilling their own obligations and refusing to accept proof against themselves and their contractors. Many people have written evidence of this. They also refuse to waive 'Late Payment Charges' even when proved wrong and have told me they don't put accounts on hold during a dispute. GB had different title deeds that I hadn't signed and argued with me for 2 years, ignoring my proof, until more people came forward. They still didn't reduce the AMC to the correct amount, just expected people to continue to pay and still expected the incorrect charges, retroactively. As a consumer, do not purchase a house on an estate that these people are linked to - you will regret it. For builders and contractors - equally beware, they have a habit of not paying contractors and only paying their debts when court action is taken. Apparently GB object to the statement that they charge but don't do any work, Myself and others have evidence of this! Here's some: GB kept charging my estate and insisting their contractor, Lowther Forestry, was still performing the work. I have written evidence from LF stating that GB owed them 20k and hadn't been to site for a great many months and had to go to court to get this money. All the while, GB was still charging and insisting that LF were working for them and had no other response when I questioned them. They then refused to give me details of the contractors who seemed to be undertaking the work. I found out myself and contacted them directly and they turned out to be a one man band, who came to site, mowed the grass and then sat in his van for a while. The next contractors did the same, but this time, if the grass didn't need mowing, they went and sat in a layby for a few hours. GB refused to respond to me regarding any of this, they simply stopped replying to me, yet continue to send me bills.

Stay away from this company at all costs! They are very nasty to deal with!

Appalling organisation. We are bound by our deeds to pay them FOREVER and can never change them. We have repeatedly asked for details of what they supposedly do which they ignore. They treat customers with utter contempt as they are a monopoly with no accountability. We are at a loss to understand what we are paying for as they appear to do nothing more than cut the grass a few times in the summer but we pay thousands to them. They give a different answer or excuse every time you call and have no customer service. An utter disgrace. Response to Greenbelt's response. Firstly.. its an example of your customer service that its taken you almost 2 years to respond to my review. You have not made us aware of any document on your website until now and since I have been with you for 13 years how would I know it had been added. I was given no choice when I bought the house as it was written into my deeds and made no mention of changing but i shall investigate. As for the list of what you cover. I called several times and emailed a request for this all of which you ignored. So around 13 years later you have sent a list of what you are supposed to do... we have one area of grass which is very infrequently cut surrounded by a few hedges of one type of shrub as far as I can tell. Certainly nothing I would describe as ornamental or agricultural. The lighting column broke and we had to tell you. Your customer service (ha) person told us that you would not know as you only sent people round to check the lights during the day when they were not on (!!!!). You then refitted the wrong lamp.. a daylight lamp which beamed in through my window and not matching the other softer orange lamps. You did not fit the correct cover to direct the light down. I notified you of this and you said you would charge extra (!! ) to fix even though it was your fault in the first place. You did not. It broke again about 4 months ago.. and remains unfixed. The car park is pitch black. So essentially as far as I can tell we collectively pay for you to cut the grass once a month in summer. You do virtually nothing else.. and the local community has had to advertise for volunteers to fix the hedges around the pathways towards the back as they were so overgrown. We have no timber fences and no watercourse for you to maintain. In summary this is a lazy cut and paste reply from your other responses and does not match our site. Interestingly since I don't state where I live intrigued to know how you have investigated this.

they charge you upfront for work they do not carry out, scam, scam, scam. Every year price go higher and higher and higher and still no job has been done.

Is this company even regulated for demanding money from its customers in which little/no service is provided. Unreliable, unresponsable, unreasonable. Stay clear of this so called 'management company'. Very poor.

A company who refuses to give precise breakdowns of their costs, does not see the need or requirement to inform their ‘customers’. They have monopolised the management market and it is purely a money making machine for little effort. Customer service is abysmal and has the attitude of arrogance when questioned. 6 years later nothing has changed. Let down by a government who allow this scam to continue with no governance or oversight.

This company is accountable and responsible for the management of communal green spaces on many new developments, including ours, by placement of a burden on the title deed of your new home. They then charge you a management fee yearly to "cover the cost" of the maintenance. In year 1 we paid around 66 pounds, which then rose to over 80 pounds and is now standing at around 120 pounds, an increase of over 90% since year 1. This is all despite the burden stating they can't raise by more than the Retail Price Index that year, yet they continue to do so, then when challenged they have been rude and unhelpful in my personal experience. Avoid this company at all costs and if buying a home on a new or recent development, be sure to check you're not caught with a burden to this company.

I concur with all the negative comments that have already been written about Greenbelt Group. They are totally disreputable and the business model that they operate is focussed solely on shareholder value.

"This company's operating model could be questionable"*. Excessively charging - then "behaving in ways that I believe are immoral, that could also be seen as bullying and pestering"* to push home owners into paying money they may not owe in exchange for a service they often don't provide. The sooner the directors and management are brought to justice the better. *Had to reword my review according to Trustpilot user guidelines.

This company is an absolute joke, they charge you upfront for work they do not carry out. And then demand late fees if you do not pay upfront. Better yet if you question their service and request they actually carry out the services they are supposed to provide they threaten court action if you don't pay on time (for services they have not carried out in years). Local councils should be looking into this company- it is shameful what they do

The best description that I can give of this group is that it is an expensive, non-performing Amenity Management company who seem resistant to supplying information and who appear totally to ignore any request for clarity of charges. My advice would be not to have any dealings with them and do not think of purchasing a property where they are named as the managers of the common areas.

i would give no stars if i could, When buying our house we were told once the land is fully adopted we would be charged a small amount to contribute to the maintenance work, I've lived in my house since April this year 2017 and I've been billed twice to the total of £113.59 even thought the land hasn't been fully adopted. When you try contact them they brush you off or ignore your comments, they wont provide any type of list of work they've meant to of carried out. the only areas we have they can look after would be the grass which is never cut so how I've been charged £113.59 for un cut grass i dont know!! Avoid these at all cost. they charge what they like for work there just not doing! I've never seen any work men, greenbelt vans nothing on my estate who they get away with this i dont know!