Company Details

Bills rise every year! Our estate is allegedly looked after by Greenbelt, but we are not informed when anything is scheduled and no proof that it has been done!

I realised a tree was falling down in stages, and made contact via Customer Services to raise awareness. This was Sunday afternoon, and I received an update early on Monday. The Site Operations Manager had visited the area, and taped it off to prevent any accidents. On Tuesday morning, I can confirm the tree cutting team are busy removing it now. Great response - thank you!

Come and sit in there vans for a few hours, might cut the grass then dump the cuttings in a hedge. That's about it for £150 bill each year

Fully explained the role of greenbelt group on the site.

A very prompt reply and the information was exactly what I wanted. I could ask for better!

The first person we spoke to on 16th January promised to check and come back to us regarding an outstanding payment. There was no phone call received so we felt that the situation was sorted out. We then received a letter from a Debt Recovery service on 24th Jan 2023 - we were shocked. We phoned Greenbelt again and fortunately got Vicky who was really helpful, she checked regarding the payment AND phoned back as she promised. Situation sorted! Well done Vicky.

No accurate details on pricing. Admin fees only mentioned when someone asked how green belt made money. No mention of how much these are. No accurate details of what work would be carried out or standards.

Would have been 5 stars but did not satisfactorily explain how the original ‘per house’ charge was not reduced when the charge was originally shared by 200-300 houses and now the development has grown to over 500 houses. Clearly it’s a bit of a cash grab. I understand unspent amounts would be credited but the limit per house should have changed with the number built. Other than that it was informative and well presented.

Brilliant customer service & in a time timely manner.

Jason handled my concerns very efficiently and pleasantly. Good man! However I am not impressed about Greenbelts operation as such. Too expensive, difficult to pay bills, too quick to add penalty payments. Far too reliant on online transactions.

Really helpful team member Kora was, got everything I needed done

This company are terrible to deal with , I’ve challenged the charges on my bill every year and they have never provided me with answers , well this time I’m not paying until I get answers or they can take me to court and provide the answers their . The road I live on has been charged over £800 for planting , I walk the street daily dog walking and see on every visit what the green belt do , and not one plant has been planted in years , the £800 would equate to around 100 plants , charged for herbicide treatment which they have said root me in a recorded call they no longer do herbicide treatment , they are completely unlawful and I’ve also put leaflets through all other residence doors saying to challenge the bill and not pay unless we get proof of work carried out .

Contacted to discuss payment. very helpful on the phone and resolved the issue I raised with no trouble at all.

Jason was pleasant and helpful as soon as he answered my call, and resolved my query straight away.

Very helpful and efficient staff.

very pleasant lady on the phone who gave me a good outcome on payment

Gentlemen was very helpful & polite

Green belt are absolutely awful. They wont cut trees back but also put restrictions on the property owner affected so they cant do it themselves. Work is so overpriced such as £50 for a padlock but i had a great help with setting up my bill from a lovely advisor Cora today. Shes probably the only good thing about this company

Ease of contact,responded quickly to my concerns

Very understanding on the phone