Company Details

Absolutely a joke of a company. No one should be using them as a management company. You pay a fee for them to not even bother doing any of the work in their scope . Ignore emails highlighting issues . They let the place run to ruins but then expect their money and threaten legal action when you dispute why you should pay for a service that is not provided.

Marc got back to me very quickly and addressed my concerns. Thank you.

Cora was super helpful. Friendly and knowledgable, was a real positive experience from start to finish.

Excellent service from Mark, however it took 3 calls to get through as option 3 cut me off twice

The only thing that Greenbelt is good at is increasing their charges and sending out invoices. They certainly don't like doing any maintenance work other than cutting grass . They typify what is now referred to as Fleece-hold. I blame solicitors who don't investigate this company before completing sales of property with Greenbelt involvement. A simple online search would have identified that they have a really bad reputation.

Shocking company. Upkeep is poor at best and very sporadic. When they do turn up it's in conditions so our green area is ploughed. Cut down healthy trees leaving unsightly and dangerous stumps as trip hazards and rake in money for awful workmanship. Request submitted in September for copies of the fictional snagging, inspection, supervisor reports and 3 months later no response. How they get away with it I will never know. Massive con which unsuspecting householders are roped into with no comeback for non service.

Awful service....poor management! I have never worked with such incompetence in my life. Worst company out there.

I really don't understand why they have to charge us so much money. We have to pay approx. £140 per year and we are just one of the 300 houses on this estate. They charge £200+ for a supervisor inspection each month, which is probably just someone driving around the area having a brief look. £47 per house for admin charge, there must be "so much" admin clicking a couple of buttons to automatically send out bills to everyone in one go. On top of that, they charge things like "Managerial Overview" and "Woodland Inspection"? It's not too difficult for the supervisor to carry out the woodland inspection during the same visit? And if you forget to pay there bill (even during this difficult climate), they charged an extra £20 on your bill, no reminders or anything, just straight to late payment fee. Baring in mind that the bill is for the upcoming year, they charge you extra if you don't pay them early enough so they can make extra money from the massive influx of cashflow.

Spoke with Cora who was very helpful. Quick and easy process, very polite and set my account up with no problem.

Your staff member I talked with today, (Cora Crichton), was extremely helpful and dealt with my queries in a friendly and efficient manner.

Prompt reply to email sent last night and an assurance winter work will be carried out!

Amazing customer service, polite, pleasant and extremely helpful. :-)

Provided detailed information and responded promptly to queries by email. On the telephone the administrator was friendly, helpful and knowledgeable.

The adviser i spoke to was very polite, very efficient! Great service all round with no wait times, if only all services could be this efficient.

I spoke with Stacey who was very friendly and helpful. She dealt with my inquiry very efficiently

I don't like being threatened on a initial invoice bill.

These guys seem to have a blank cheque book when I come to the maintenance bill. Apparently someone comes round to inspect the park area quarterly but they won't give any names. If this mystery person did actually show up they would see the sheer state of our park area. This year we have to pay for 4 repairs that have never been taken out and no surprise there is not itemized bill. Once again just made up infact the only thing these cowboys do well is issue a bill and demand money. If you are looking to buy a new home and the lack of maintenance is to be carried out buy Greenbelt I would look elsewhere. Zero help with made up repairs and endless fees. Some organisation really needs to investigate this company.

As a Parish Council with a new development within our boundary, we have been able to build an effective relationship with Greenbelt Group Ltd. - the company appointed by the consortium of builders of the development as the service management company for the green space and play areas. The Council now has key contacts within the company with whom they can work with on issues reported by residents; these contacts have been responsive and helpful. The Council looks forward to expanding this positive partnership with Greenbelt to deliver services for the residents of the development.

Cora was really helpful, dealt with my query very quickly , very polite and showed compassion as I was trying to deal with my daughter at the same time.

Greenbelt's Nick Upton visited my community to introduce the service and answer residents' questions prior to the takeover of maintenance. His open, friendly and straightforward approach was much appreciated. He explained Greenbelt's approach clearly and responded to the questions put by fellow residents frankly. This represents a very sound beginning to what we hope will be a positive partnership between residents and service provider.