Company Details

Greenbelt have always been very responsive to our community needs and professional in their approach. Nick and Jo are always on hand if needed, and nothing is too much trouble. Indeed, they have gone out of their way to work with York Council to help resolve wider issues we have faced. Greenbelt have also supported us generously by donating prizes for our community activities.

Greenbelt have been very supportive in providing litterpicking equipment for our community litter picks in Hamilton. Every couple of months we run a litter pick and inevitably the pickers get broken, the bags get used up etc. Nick has been really kind in topping up what we need and has even managed to join us occasionally.

Good friendly service

Since the middle of 2021, Northstowe Town Council has been working with representatives from Greenbelt, who are gradually taking on more of the management and maintenance of the green space across the new town. Communications have been personal, open, two-way and good throughout, allowing the Town Council to pass on important and correct information to the residents. Greenbelt were also quick to offer a generous amount towards the costs of a Christmas tree for the community, and have done so again for 2022. :)

Super lovely, friendly and helpful team member on the call today. I recently lost my job and had been worrying about paying the bill. They kindly took off the late payment charge and explained that the bill is forward-looking so I could set up a monthly DD to cover the payment. A little weight off my mind today - thank you!

Scammers charging fortune for work they not completing

The person I spoke to was very pleasant and very helpful .

Greenbelt have asked for this review on the first day of their "service", after demanding payment up front and threating late fees from the off - I didn't "choose" Greenbelt. They arranged a meeting with one of their customer representatives for our estate at 3pm, when they knew most people on the estate would be out working. They are charging aprrox 157 per house per year. To cut the grass twice a year so I'm told, the grass that is currently nothing but thistles and weeds. I'm pretty sure I could pay our local gardener to do the estate for a lot less and get a better service. Ridiculous cheeky Greenbelt, considering you've done nothing so far!! If the future service is worth the total amount for the estate, I will re-evaluate this review

Government regulations around factors needs a complete review. These companies are appointed by house builders, leaving the homeowners with very little leverage to have issues addressed or to appoint factors of their won choosing. Greenbelt have a library of excuses as to why work either wasn't carried out, or was done to a very poor standard. Allegedly the site condition is audited by a site manager, I assume these individuals must be accompanied by their guide dog!

Very informative and was able to answer any questions raised at the time.

Clear explanation of the scope of works to be carried out. All questions clearly answered even when it's not what you may want to hear.

Very helpful

Sorry to say but this companies billing process is questionable, having lived here for 10yrs I have never seen any supervisors carry out monthly inspections all of which we are billed for as well as other fictitious inspections and work carried out. Spoke to the contractor the other day about removing all the weeds in the parking courts, his response was “I will have to check the plan to see if that falls under our remit” Wow even I have the written statement of services and I am aware of what maintenance the contractor should be carrying out. Maybe the monthly Greenbelt supervisor could pass this on to the contractor of what falls under his responsibilities. No need to respond Greenbelt as this is my personal review but no doubt you will, to have any negativity of your company removed.

Although if you saw the piles of cut grass left for wildlife in winter it looks silly where it’s left, at the top of the field yes but not near the footpath it looks lazy. Saying that I was very impressed how Marc got back to my query so good

Rang julie app 2 wks ago re over grown hedge in front of my hse, she was very polite and helpful, the 2 guys came today 13th octo, they hv done a very good job, hv cleared the area my special thanks to all

I really wanted to say how very much I appreciate the care and attention the team, who maintain our development, give to our green spaces. They really do pay attention to detail and I think their level of service has improved over the 6 years we've stayed here. We probably take it for granted far too often, but we are so lucky to live in such an attractive and well maintained estate and full credit goes to the teams of Russell Landscaping/Greenbelt for their integral part in this. Thank you.

Contacted greenbelt help desk as my ref & PIN weren’t allowing me to go paperless. Got reply from Marc who was able to confirm I had previously registered &pointed me in the right direction for going paperless from there. All sorted & thanks again

Marc fully explained the mechanics of the annual expenditure - this was very good and helped me understand my obligations as a new owner in the area

I have an update to my experience with Greenbelt. I write this here as direct communication with Greenbelt has proved difficult or impossible. Today a team of tree surgeons arrived to remove the branch that I paid someone to remove a month ago. They were sent by the agent, appointed by Greenbelt, who came out to photograph the tree to support their application to remove the branch that had already been removed. An application was submitted and approved 18 months previously. The tree surgeons, after an hour and a half journey, had a look at the tree, and the space where the branch had been, and left. Throughout the 3 three years since this was brought to Greenbelt's attention I've kept them informed of the situation, my intentions and action. After spending hundreds of pounds to protect my property from a tree in their care I now find they've spent a further hundreds of pounds to organise and carry out the work again on a fool's errand. It sticks in the craw that these contractors will be paid for their wasted time and effort when I have done the work and stood the bill. The whole affair has been a communication and management calamity that, after a little research, sounds all too familiar.

Had a productive meeting with with Nick who provided clear and concise information