Company Details

Great service , always polite and helpful

Great support focusing on customer satisfaction and enjoyment.

The worst customer service I have had from any business in my life! I have 2 months of waiting for a refund to be sorted to thing hard about that. customer care team is slow at everything, replying to your emails, solving issues and they don’t seem to care about their customers. I have been trying to get a refund for an event for over two and a half months in contact with the same employee throughout. She has been unresponsive and takes a minimum of a week to reply to each and every email sent and each reply gives no answers or results (I have repeatedly “waiting for them to chase and get back to me asap”). Ignorantly they put the link to thus asking for a review of how they dealt with the problem in email #3 of 11. I’d recommend not using this company and sourcing tickets from anywhere else.

Extremely helpful when I needed a refund! I accidentally booked the wrong date on our tickets, I emailed and they gave me a refund straight away with no fuss! Very helpful, have rebooked to come on the correct date!

So helpful and responded to my issue so quickly! I accidentally purchased tickets for the wrong date and I was issued a refund straight away with no problems and have now purchased a ticket for the correct date! Can’t wait for my night out at Pryzm!

easy booking, very accomodating with a couple cancellations.

Emailed and got a refund for my ticket after booking the wrong event. I’m so relieved! Thanks so much.

Emailed and got a refund for my ticket I couldn't go to anymore - great service received.

Needed to change the date of a booking, I was able to obtain a full refund on my original purchase. Great service and the refund was received in good time.

There was a slight problem with the tickets I ordered but trustpilot were very understanding and issued me with a refund

My mistake on the review i put up about fixr sellimg my details i have sorted it out and fixr was nothing to do with what happened to my card my apologies

Had a club reservation which fell through due to COVID at fairly short notice. FIXR team gave me a full refunded - when I was half expecting them to tell me it was non refundable.

Really good customer service, with a very fast reply and refund after requesting a ticket cancellation! The website is also really easy to use and well-laid out.

Help was Quick and Efficient

Very quick reply and to refund money back full after ordering tickets for the wrong night. Thank you.

Amazing customer service. They were incredibly accommodating and dealt with my concerns efficiently and effectively.

I accidentally purchased tickets in the wrong location and asked for a refund. I didn't even think I would get one since they were non-refundable, however, the team was kind enough to refund the full price. I would definitely recommend Fixr to my friends!

I accidentally brought two booking rather than one, got in contact with fixr about a refund and they refunded me within 12 hours excellent service.

Quick and effective helped me get a refund for a accidental purchase of a ticket within a day

Great customer service. Thanks!