Company Details

AVOID AT ALL COSTS. Came around quoted a stupid inflated price. Did the old con - we'll knock this off just for today. Do people still believe this rubbish? Years later I still get calls "as a past customer we do this discount". Many times I've told them I've never bought off them and to please stop calling me. Whenever I see 01656 on my phone I just know its them again from a different number. Wouldn't but a bag of potatoes off these lot to be honest. (Note - they seem to report EVERY SINGLE NEGATIVE REVIEW to trustpilot to try and get it taken down. A fair amount will disappear because wont bother getting back to trustpilot. So there are way more 1 stars here)

Made the schoolboy error of assuming a well known name in the industry must be OK and didn’t check the reviews DOH! Salesman did a good job, told us a load of lies, like “you don’t have to pay the balance until you’re completely satisfied with the work” NOT TRUE. They took payment on installation even though job wasn’t finished, door wasn’t straight and rain leaked in. Faults were put right after a couple of visits, hence 2 stars instead of one.

My neighbour had work done on her house and DUNRAVEN during such work traipsed all over my garden, conducted the work in my garden and stole my water for said work!!! I have reached out to them for an explanation regarding this disgusting work practice with yet no response. The lack of regard and respect that this company has for people property is beyond negligent. They ought to be ashamed of themselves. I certainly would never make use of their services and would recommend that you look around before contracting with them.- Subsequent to this incident Dunraven Windows responded and apologised accordingly which I am grateful for. This certainly renewed my viewpoint and restored my faith in the company.

I arranged for a quote after a door canvasser called, we were genuinely interested in some products and wanted a price comparison. Dunraven subsequently failed to turn up to two appointments and that in my eyes is shoddy at best. Between appointments the amount of calls I received to rearrange ( even after the second failed!) and tone used was extremely unprofessional. Obviously the company were no longer of interest to us. I contacted the head of customer care who I have complained to twice now in order to stop using my data. However, I continue to block countless numbers that call several times a week at any time of the day. If you google their number you can see many other people who are frustrated by their harassment. I have now reported them to Ofcom and Watchdog. Do not give this company your number when there are so many other more reputable companies out there is my advice. ( I would give 0 stars)

We had an orangery build in November and if I were just reviewing on this then I would give 5 stars. Absolutely love our orangery. The builders and fitters were amazing, so hard working and polite. Kept their promises and worked every day even on weekends and gave us the perfect extension to our house. We are over the moon with it. We have animals and are very careful with our doors and keeping our animals safe and they were so respectful of this and our home. I have really bad anxiety and was dreading 3 weeks of strangers in and out of our home but they were all brilliant. Little extras as well like fitting 10 spotlights and making them have different settings rather than the 8 we bought was such a nice touch. Double fencing the gap between our orangery and the lane to make sure there was no chance of our dog getting out. These are all reasons why the workmen were so brilliant on our build. The team over the phone were also amazing, booking in our surveys at times which were convenient, answering all questions and ringing back when promised. Emily in particular was great. There’s 2 areas where they fall down ( in my opinion) 1.) Sales techniques. We knew we wanted a conservatory and I was just about to call dunraven for a quote when bizarrely a dunraven sales person knocked our door. The man asked if we were interested and I said yes, he took my number and arranged for a phone call to book an appointment. An hour later someone called, booked us in for the next day. Brilliant! The next day we had close to a 2 hour sales visit. We were happy with the price and what we were offered but I wish they would change how they go about securing a sale. Telling us that there will be trouble as we have been given such a low price... telling us that this offer is only for now and not giving anytime to think about it. Basically doing all the old cheesy sales lines in the book. It’s 2019 and people just don’t like this anymore. You have a great product - show us the amazing work you’ve done rather than tell us how much the company is making. Myself and my husband are both in “sales” and it was very cringy listing to the dialogue used. In my job I offer the products and tell all the relevant information so my customer can make an informed choice. There is no pushing and no games. That’s how this company should be. It’s so sad seeing all the negative reviews you get from the pushy sales process you have when we have such an amazing end result from you. If you stopped with all this you would just be getting great reviews from your customers. 2.) The builders and fitters were very good at keeping things tidy along the way but after it was finished the skip stayed on our drive for weeks, our drive, neighbours drive and neighbours grassy area as well as our front areas of stones was left in such a state. Only now 2 months later is it okay after dunraven have come to clean up. Still not perfect. Also, the glass on the roof of our orangery had all plaster on it which yes... we’ve managed to scrape off.. but it would have left such an amazing last impression of dunraven if these things hadn’t happened. Anyway, overall we are so so happy and I hope they do decide to drop these constant phone calls and sales late night door knocking and start to get the reviews they deserve which are from actual customers... not people annoyed by phone calls.

Horrible people you have working for you. The door to door sales people have such horrible attitudes tell me to f*** off because I wasn’t interested in having a conservatory when they are knocking the door 7-8 pm at night then I’m trying to eat tea these people give you a bad name.

Stay away, they use all sort of schemes to tie you into a contract, like using the Brexit scheme- "all of our products will be so much more expensive as they are manufactured in Germany"- you need to get it done before Brexit kicks in, calling at very inappropriate times like Sunday evenings and if you decide not to get work done with them and question the bad reviews online, they start ignoring you or blaming it on you for not receiving the numerous letters they send out. If you decide to cancel a contract after the cooling off period, you do not receive an detailed explanation of the costs incurred and if you question them about it, they start saying that this is not their policy and that management has advised otherwise. If you want to save yourself a hassle and protect your home from these cowboys, avoid them at all costs.

After a few bad experiences with Dunraven, I was contacted directly by Gareth who advised me he would be able to come out and fix my situation. I’m quite ill at the moment and on medication so it was paramount that this was sorted immediately. He was polite, empathetic and completely understood my situation, he genuinely tried to help my situation. We managed to order a porch and it was completed last week, we agreed a price which was affordable and I am now over the moon with the end result. The surveyors, fitters and even the after sales team have been spectacular. Gareth L (don’t know if I can use last name) has restored my faith in dunraven and would now have no problem recommending them to other family members or friends.

Salesperson at my door I have his name. Absolutely horrible experience just had a major lung operation been in hospital for weeks i ask him to go away and he kept stating he could not hear me i said that i have just come out of hospital and again he refused to leave pretending not to hear me. Then said something regarding not understanding my accent which i felt was very suspect almost trying to antagonise. This same person previously a few months ago been at my door and on that occasion i told him not to call again and yet that is exactly what he did. I had a horrendous reaction and an asthma attack and was sick after this terrible event. My daughter was so upset after he left. He thought he could verbally attack a person who is ill and can hardly speak, he had displayed this passive aggressive attitude the last time he was here. He actually told me the only way to stop him coming to my door was to put a no cold caller sign up that shows you his attitude and demeanour. He appeared to really enjoy this. If he ever comes to my door again i will call the police immediately i still think the mentioning my accent was very low indeed and there is no need for that type of attitude just because i am from another country. UPDATE: Came again ( Different Rep) to my door again so immediately called the police and told him to stay there and he hurried away, really interesting behaviour from this company. When speaking with the police the person stated that they had had the same issues with the same company and they gave me some great advice and help so even the police are not immune from this sort of harassment.

The construction of the conservatory was spot on with excellent customer service and loads of communication throughout. If I had not had any problems with the conservatory after that then it would have been the company with the best customer service I have come across. But we have had leaks . The first one appeared 2 months down the line and took a few months to sort out, Noone from Dunraven ever got back to me, I always had to keep chasing them. The walls had to be redone, but the person who painted them said that was the best he could do and we can still see all the marks from the original leak. We were so fed up by now that we left it. We then had a second leak few months after. We have been trying to chase dunraven, Noone ever gets back to us, we have to keep calling them. Someone came to look at it, twice but they keep saying they need a run of dry weather. we have now had a run of 4 days of dry weather but no one came. I called Dunraven but all they say is that we are on their list. They say it is unusual to get a run of dry days in the autumn/ Winter, so in effect, I guess, they are saying it will not be done till next year. Noone ever gets back to me anyway. So, well and good if you have no problems but God save you if you have any problems after construction.

excellent service, very friendly workmen, kept me well imformed, i would recomend them.

Would have given this company a zero but it won’t let me. Met a salesman in a shopping centre back in January, pestered me and eventually I gave him my mobile number to get on with my day. Was interested in having windows and doors replaced but as this company has harassed me calling days, evenings and weekends at all times I decided to use someone else. Four months ago I emailed them and asked to be removed from the call list, I am still being called. I have also asked various members of staff who call to remove my number they still call. I have no windows or doors to replace, I chose another company and they did it cheaper and quicker and have a better guarantee. I have explained I have no further work to do but nothing stops these people, will be changing my number soon, just to get rid of these nuisance calls. Under no circumstances give them your number.

From the start I had a nightmare! I was told the whole thing would be done and dusted in 3 weeks. The whole extension was measured wrong which meant I had to have a garden wall taken down causing havoc for my neighbors. It was one thing after another. The work took weeks! A window was smashed and left for 2 weeks, then the floor was laid and even more problems. I had to put off my kitchen fitters twice and my floor layers 3 times. Work started on 1st July and my kitchen still is unfinished as the floor just wouldn’t dry! I woke one morning to water all up the walls and all over part of the floor. No drainage had been put in and where the back door had been moved no liner so water was flooding in. They came back out again and put drains in...a week later the floor was still soaking. They came back out again and had to redig up part of the floor to find no liner had been put down at all and pools of water under the floor. Part of my new kitchen had to be taken apart and left on the side while they dug up the floor to repair the shoddy work that had been done. My kitchen fitter had to come back to put the kitchen back together that they had taken apart. It is now 22nd August and I still have a wet cement floor and half a kitchen and a letter to say they are taking payment from next week. I also had a call from the vets to say my dog had been let out fo the garden while they had left the gate open and I had to leave work to get her so lost more pay to deal with their mess ups! Awesome!

Salesman came to the house and wouldn't take no for an answer. It took about twenty minutes of trying to get him to leave before he coerced my number out of me. They've been calling me every few weeks for six months now. Every time they call I tell them to stop, they assure me they will, then weeks later they start calling again. Just professional harassment.

This review covers the service we received from Dunraven Windows. It also contains insights into how the customer unfriendly industry operates Keypoints of the review - Glass panels supplied and fitted with imperfections and human contamination - Filth on the inside of the glass further amplified by direct sunlight. - Self regulating Glass and Glazing Federation (GGF) guidelines favours the industry.. - No Government appointed ombudsman to support customer. - No matter how reputable or expensive the company, the glass comes from common third party supplier. - GGF should not allow businesses to hide behind its guidelines to supply sub-standard product. Details 1. Placed order with Dunraven for 3 doors and a window. Problem with a south facing front door, consisting of a UPVC panel with a fan shape clear glass pain on the upper part, and another rectangular glass on top of the door frame. 2. Both glass pains were contaminated with finger and palm prints on the inside of the glazes, and heavy clusters of speckle like spots which were amplified by direct sunlight. (The glass really looked awful. I have stored pictures in case they are needed for evidence or if anybody would like them forwarded.) 3. I contacted Dunraven, nearly a year after the fitting. The delay was because of a catch 22. On dull days the contamination was not visible. During the nice summer days, we were hardly at home. In addition, when we did notice the contamination, we put it down to dirt on the outside, and thought the glass already needed cleaning. 4. Dunraven stated that imperfections cannot be avoided during glass manufacture process, and that it followed the GGF guidelines. I did a search for the GGF, and its guidelines with regards to checking glass clarity state:- - Stand in the room no less than 2 metres away from the sealed unit and look directly through it. For toughened, laminated or coated glasses, stand no less than 3 metres away. Where it is not possible to stand at the right distance then stand as far away as you can from the sealed unit. Do so in natural daylight, BUT NOT DIRECTLY TOWARDS THE SUN and with no visible moisture on the surface of the glass. Exclude 50mm wide band around edge of the glass from the check. Glass must be viewed at an angle of 90º (The GGF guidelines are heavily loaded in favour of the manufacturer. The company is allowed to supply imperfect and contaminated product.) 5. I took pictures of the defects and contamination and stored them on my computer. Dunraven's surveyor took a couple of pictures from my computer screen. He turned down my offer to send him the pictures electronically. Dunraven agreed to change the panes. 6. New panels came and fitted. However, when we checked them, they were no better than the first. I contacted Dunraven and while being reminded of the GGF guidelines, was asked to send a couple of pictures. I also offered to send them pictures of the first lot too but I was specifically instructed not to, stating that there was no point as the first set of had already been replaced. 7. Before I could send any pictures, a Surveyor came, luckily on a nice day and could see for himself the filthy look of the glass. He agreed it was unacceptable, took some pictures on his phone and said a third set would be ordered. (I found it extraordinary that I offered Dunraven to send them comprehensive good quality pictures of the first set of contaminated glass electronically so they could take the matter up with their glass supplier, and they turned them down. They did not pursue proper pictures of the second set either.) 8. In the meantime I suggested to Dunraven that, in the light of the GGF guidelines, could we change the glass finish to opaque. Dunraven turned down our suggestion, despite the fact that there is no difference in price between clear and some opaque range glass. 9. We dreaded the date of the 3rd replacement fearing it was going to turn up like the first two. This was because we realised that Dunraven simply ordered the replacement glass but did not confront the supplier with the contamination issue! Sure enough, the day before the fitting, we got a call from Dunraven stating the installation was canceled because one panel was unacceptable. 10. Again I suggested opaque glass for fourth replacement to minimise further unnecessary expense their end, and stress and frustration our end. However, common sense was not on Dunraven’s agenda and clear glass was to be reordered. At that point I asked Dunraven to halt ordering the fourth replacement until I sought third party advice. 11. I wrote to the GGF via messenger. The message was ticked as read but they only replied couple of weeks later, when I started putting angry emogies every time their site appeared on my facebook page. In their response they pretty much repeated their guidelines. 12. In the meantime, Dunraven agreed to have the fourth replacements in opaque glass as long as I signed a disclaimer, the main body of which stated: - We do have to advise that any further issues with regards to minor aesthetic marks or blemishes cannot be attributed back to Dunraven Windows as we will have done all we can by replacing the glass on this third and final occasion. We will also point out that as both the original glass and the replacement currently in situ are both within industry tolerances as set by the GGF, we are under no obligation to change the glass and therefore, our offer to provide you with a replacement patterned option is something that we are willing to do, as gesture, but any further requests to change the glass will be refused. (I really wish I could include pictures of the glass to demonstrate what Dunraven describes ‘minor aesthetic marks and blemishes.) Lessons learnt 12. I was not aware of the industry guidelines for glass clarity, and did not consider the effects of direct sunlight shining through clear but defective and contaminated glass. 13. Companies boast of being members of this and that, but as it turns out, in the glazing industry, the GGF acts in support of the supplier but not the consumer. 13. Dunraven is a top dollar company with an average quality product, which can drop down to poor when combined with glass from their sub-contractors. Both the initial salesman and surveyor failed to give us constructive advice. Office staff divisive at best, verging on hostile 14. I was not aware that although my contract was with Dunraven, it does not manufacture the double glazed glass, but it is ordered from a common source, probably also used by much more competitive companies and even one-man bands, with no big company overheads. 15. By offering Dunraven good quality pictures of the contaminated glass so that it could take the matter up with its supplier, I acknowledged the fact that the problem was not necessarily their doing. However, Dunraven threw the offer back in my face. 16. There were other problems too, which at the time we turned a blind eye to. It all started with their sales person. He could not answer simple questions about:- - The hard wired door bell; the cable needed to pass through the door frame. - The existing alarm sensors for the front and utility doors. - Type of security chain - Spy glass. 17. He fobbed us off with the door bell saying these days everybody fits cordless. The rest he suggested I would mention them to the surveyor when he came to measure up. 18. The surveyor told us the fitters would sort it all out, measured my wife for the height of the spy glass, and suggested that if we bought a special UPVC door security chain from B&Q, the fitters would fit it for us. 22. The fitters were not aware of what was agreed. The bell wire they routed round the outer side of the door frame, the door alarm sensors they did not want to get involved with, because they knew nothing about alarms. They left me with some super glue to stick them on the doors and frames myself. They are now stuck on top of the door and frame, bit of an eyesore really. (again photographs available). 23. The door turned up without a spy glass. Eventually they found it in a box on the floor of the van. They fitted it hurriedly before departing. We did not buy a security chain in advance as we were not sure what to get. P.S. Initially I was not going to publish this, but Dunraven reps are too stupid to let a sleeping dog lie. Dispite telling them we are dissatisfied customers and wont do business with them if they were the last company on the planet, they keep ringing us totting for business

Excellent service throughout the build of a large garden room The tradesmen used were first class and worked as a team to complete the project ahead of time

We choose Dunraven as a local company and wanted to support local businesses. Had two jobs done by them - first was for just an upstairs window which was fitted brilliantly with no issues. We then felt confident that they would be good on larger jobs so arranged for them to fit new front and back doors and install French doors and new windows to the rear of the property. Was told the job would take 2 days and possibly a third so husband booked time off work. Come fitting it was all finished in less than a day (this also included removing a bay wall so doors could be installed) efficient or rushed? Husband was told he had to sign the completion form to say he was happy with work before they left (he wasn’t but felt he had to sign). It quickly became apparent it was rushed. List of issues include: Windows provided with no keys to lock them French doors dropped on plastic step causing large dent. Window sills not finished (wood left exposed as no plastic end put on) Front door not locking without excessive use of force (had to use back door for 2 weeks whilst waiting for replies). Back door not fitting correctly. This was all reported at the time and they did come out a number of times - initial repairs to French doors and windows were fine (although 2 years later and we still having to call them out for issues with the doors). Front and back doors different matter. Husband has taken an additional 3 days off work to be there for repairs (apparently they don’t ‘do’ compensation so this is all at our cost - regardless of the fact caused by their shoddy workmanship! Or told initially there was no problem - just stiff! Key had snapped in lock, door handle came off in hand, unable to turn keys to lock so had to use back door all the time. Eventually we had a decent engineer who told us what we already knew - doors hadn’t been fitted correctly - not square in frames. They needed to redo front and back doors. (Back door wouldn’t seal shut with large draft coming in). This was remedied but since then have had to have another visit due to hinges breaking. It is a real shame that this review is as it is - there were other issues not detailed here so as not to bore everyone. Final straw - need to make another call for another visit and have now lost patience. Problem isn’t with the customer service team and the products appear good quality but they will only be as good as the installation. This is where the company falls down - shoddy workmanship resulting in numerous calls for issues. The work was done 2 years ago but still having problems - been offered discount on future work to make up for inconvience and loss of earnings (multiple holiday days used to wait in) but that isn’t likely given the problems we’ve encountered! Would avoid using them again, due mainly to poor workmanship

I bought doors and windows from dunraven at least 7 years ago and can't complain about 99% of it.but for the front door.As i live on the edge of the coast there is no protection from the wind and it is relentless.I must have called them out 6/7 times over a period of 2 years but I worked away and it was hard to keep appointments.Fast forward to last year Im at home permanently.iIve called them out now 5/6times already for the same door.I've just phoned them again and they said sorry again and a technician will be sent.There is no technician he is a window/door fitter.There is no after sales service only passing the buck.The 10 year warranty is only a promise they will try to fix it within that period.My time is running out and my house is still cold,the front door lets in a steady stream of cold air that would turn you blue.Be Warned.How many times does it take to fit a door properly when your a technician.Or is it the substandard materials.

Well done Dunraven, First Class company from order of my Conservatory through to Installation. Everyone involved from the Groundswork team (Darren and Andrew) who worked especially hard clearing the ground to the Installers who were all very polite, friendly and helpful. They are all a credit to the name Dunraven. After sales service, they are the best company I have ever dealt with. Highly Recommend and will definitely use them again in the future.

Excellent work by all concerned from sales, to survey and installation. Would like to put in a special mention for Stevie Williams who performed an excellent job fitting the windows in our lounge and kitchen and worked tirelessly until everything was complete.