, , , CA
I would like to give a negative star but not possible. So far we have spent thousands to try to get it up and running. Encountered a glitch in their system, they never were able to give me an answer or fix it. Eventually we sent the machine back, after repeatedly asking where to send it. Now we are still being charged for the machine that never worked nor do we have it anymore! Stay far away from them. The system looks good and seems to be a good price but when you factor in all the time spent trying to fix problems it is far more expensive! They subcontract out and then wash their hands of problems.
Nothing but lies so far and no answers
After receiving my machine on May11 2019 she's not working very well and it's June 4th now I had so many problems with the machine they are supposed to send me a new one and credit me for the first month because I was able to make my clients pay with it only around five times and I spent over 4 hours over the phone with the tech support. They were suppose to credit the first month because of all that but last night at midnight I got a bill of over 150$ now I am really mad
Some issues to resolve: 1 BMO debit card is not reading properly 2 some times signature on screen is an issue Other than that in this short period nothing seems difficult, but still summer will face real challenge
I did not get timely responses when I left messages - responses came weeks later. I had to call Evelon Head Office and got a response from them within 24 hours but they said I had to speak with the Merchant Services. When I did get a response, the tone of some representative was as if I was being a bother when I had, what I considered to be, legitimate questions. Honestly, I am losing confidence in Canadian POS.
The trainers didnt seem to know the system at all The instruction was not clear and concise
Received my pos and the customer service person had no clue how to set up the machine and could not walk me through any of the machines features ... Then it turns out that when I tried to settle our first batch the machine was faulty and needs to be replaced ... after numerous calls we are still without a working pos machine .. and no one that can help
my customers love the speed of the POYNT system, and we love how easy it is to access everything. i would highly recommend to any merchant considering a change for less fees, great customer service and ease of use.
I find it so much easier to get an authorization .
Customer service representative knew very little about the point terminal
Got bounced around for 40 minutes and still was unable to solve my problem. The POS/Debit credit machine I was sent is not usable for my industry without having to add additional steps making the entire process more convoluted.
I can’t speak on the service because I haven’t had any issues come up yet but the rates are very good. Harry is my account manager and he’s great. He took his time when explaining how all the rates and fees apply and I’m impressed. Saving a nice amount. Thank you - Peter Liu
First I was told the system would talk to my quickbooks, which is the main reason I chose to change systems. It doesn't work. I was also told they could provide me a gateway link for transactions on my webpage. So far no link and try and get through to customer service, good luck. Even after talking to people couldnt find one to give me an answer. No, they just pass you from department to department till you just hang up the phone cause there is work to be done! I feel like I've been lied to and ripped off
I’m very happy with Harry & CDN POS so far! They’re really on top of things as they come up and the cost is so much less than our old Moneris machine. Plus the Poynt Machine is really cool. It’s a big advancement from our old Ingenico unit! Harry & Andrene always answer my calls and the service is great! Thank you! I hope this keeps up!!
Just had the displeasure of speaking with a rep named Jerry. Rude, arrogant and immature are the words that come to mind. First of all, I was cold called by their company, promising all the usual BS that processing companies do. I told them to send me an email and I would look it over. Due to being burned by another company, I now know what to look out for, and the proposal I received from Canadian POS looked all too familiar. As soon as I googled them and saw First Data as their processor it all made perfect sense. The next day I got a call back from Jerry, and as soon as I said I was not and would never be interested, the rude and condescending remarks started. As someone in sales myself, I would never speak to a potential customer the way I was spoken to today. Note to Jerry and Canadian POS - you contacted me for my business, if I say i'm not interested multiple times, respect my decision and end the call politely. Thank you for re-affirming I made the right decision in my initial answer.
I just got a call from your company that broke every etiquette rule for cold calling/prospecting possible. 1. he rushed his introduction so I had no idea whom I was speaking with or what he was calling about. 2. he started in without asking if I even had a moment to chat. 3. he launched into a pitch that has NOTHING to do with me or my services. 4. when I told him as much, he said 'What about down the road?' Listen, sales is hard, I get it, but do your research, be polite, and treat your prospects with #respect.
Never had so much trouble with trying to set up anything. Talked to 10 different people and still I have no idea. Do not have the time to deal with this. Looks like I charged customer twice as machine would not read card and said it did not go through but it is on sales batch. Do not like this product at all.
I haven't been able to use my new poynt smart tablet because of a software problem. I'm a little disappointed in support because I've been told that I'll have to keep checking in to find when it's fixed. I would think that you could send out an email or give me a call to let me know that it's fixed so I don't have to continue holding on the phone waiting for customer service /tech support and and then leaving a message snd never get called back.
This is the second time I have changed companies. The first was a nightmare had to get the Better Business Bureau involved so I had reservation about changing from the company I have been with for 15 years. After talking to John I am now quite secure with my choice of moving over to this company. I just love the machine and am looking forward to finding out all it can do. As of right now I really feel good about recommending this company to you. Will let you know if there are any problems in the future, but for now all is good. PS if you have any problems call the company they will try to explain the problem. That is what I did and now I am GREAT. Well it has been one month and things are not going well with this company I do not seem to be high on their list of things to get back to. have called 4 people many times and only one has gotten back to me and still nothing has been done about my machine, it has been down a week now and am losing money because I have no way to accept credit cards or debit. I have a Square that i use when I am out of the storefront and have now started using that, otherwise I would be losing so much money. one of the persons I talked to said I would only have to pay two fees and now I have over 5 different fees to pay. NOT HAPPY with this company. WEEK 2 This has now been going on for another week with no one calling back or being able to get a hold of anyone. I would not recommend this company to anyone, I just want to send back the machine and go back to my old company. They have shut my account down and most likely will be charging me a fee for this. will let you know what happens next week.
Je parle français et reçois tout cela en anglais. Etcc
