, , , CA
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Nice looking equipment haven’t seen one like this. Even the customers are commenting on it.
I have to say from the first contact they where truly amazing, Thank you again so much
Great service/support. First week!
I've just gotten off the telephone with KHADEJAH, OMG!!! I'm so very impressed with her professionalism, her caring nature, I'm at a loss for words, I'm BEYOND IMPRESSED!!! My issues were resolved very quickly, she understood my problems and she was able to assist and solve them directly. There was no being put on hold, no I need to speak to a supervisor, she simply did what needed to be done. As well she had scheduled a return call with my business partner for 2:45 when I would be in and guess what? She called on time!!! Again impressed. It's nice to know that other people understand that when trying to run a small business and pinch pennies and that time is always an issue. Again, I just want to state that KHADEJAH is simply a WONDERFUL customer service representative and represented Canadian POS in excellent fashion. Thank you ! Thank you! Thank you!
I needed a system that allowed me to take online payment as half of my revenue comes from my online CRM system. I also have an ecommere site as well as a brick and mortar. I was told the Poynt could do all that without any additional fees. And that it could track inventory. Well, it doesn't track inventory or work online unless I use a third party system that would cost me another $100/month. It took almost 3 weeks to get the system. So I did 1 week of transactions and was charged a full month. They also never mention the additional $5 monthly fee you have to pay to another company to insure the machine. Although the machine itself seems awesome, the software suck. It's very difficult to read your products. You can only get a few items on the screen so you have to have many different categories. Very complicated to split payments and not exactly sure it works. Adding taxes is a bit of a nightmare also if you have different tax categories. I know I was paying more % fee per transaction with Square, but it did all of those basic things a software should do. In the end, I don't think I am paying less since I can't use it online. The only thing it does that Square doesn't do it the pin debit.... I was sold on many things and it's not delivering...
I purchased the device because I was told that I would be able to download the MINDBODY app for the device. Got the device and of course it’s not available in Canada. That’s the only reason I got it. The sales person made me repeat my information over and over. Way to many phone calls when it could of been done through email. I would not recommend them at all. I hate being sold something for them to make a sale and tell you anything you want to hear.
Very helpful and fun really enjoys the chat with her!! Its nice to talk to someone who is happy!!!
Fast service, quick deposits, excellent equipment, convenient access to my account through the app and web interface, answers to questions returned immediately. Makes me wish I left Global years ago.
It took way too long for the setup.
Canadian POS is fantastic. Even when I had a little trouble getting everything going and was late with the first payment they were not only patient with me but went all out to help. Starting a business in Canada and need a POS system? You won't go wrong with these guys!
Was contacted by Canadian POS to use their Poynt Terminal for my brewery, with a bar. Was promised that many other bars and similar business use this system and we would be very satisfied with the terminal. The terminal arrived weeks later then expected with no real explanation. After spending a few hours setting it up and adding our products I used the terminal for the first time. I realized that the system did not appear to have a tab function, which is key in a bar situation. I called multiple times to try and have this problem solved and spent many hours with the customer service agent promising me that this functionality exists and that it would be figured out. A week ago was the last call I received and they assured me that it would be solved. Today I called after not hearing anything for a week and asked for this to be resolved finally. I have been paying for two systems for multiple months at this point, as the new terminal does not work for our situation. The terminal also crashes quite often and requires a hard reset (the software feels like it is beta at best). The company has offered to switch me out to a basic pin pad terminal (which I already had with a different service provider). Talk about a bait and switch on their part. At this point I am waiting for a call back from the cancellation department, which should come at some point next week. As a small business I would absolutely not recommend this company. Getting customer service on the phone is half impossible and when they do finally talk to you, they know nothing about the product. These guys are a reseller and not a good one. I hope to get out of the contract that they pushed on me, but I have a feeling that will be a challenge as well. If I ran my business the way this group does, we would have no customers left.
the technicien was not really able to resolve the problème. They do not know as well the logiciel.
Easy tool for keeping business in line
Very bad service. I ordered the machine and they promised me to receive it within 5 business days but I am still waiting for almost a month now. Very disappointed 👎
user friendly
This is the absolute worst company I’ve ever encountered. They sold me a defective machine that double-charged my customers with no option to refund them. I cancelled the service 4 months ago and am still being charged. I’ve spent countless hours on the phone and I’ve either been hung up on, told I’d be called back with no follow up or straight out lied to. Go with another company, literally any other company.
Just received it. Works great so far. Easy to use, Sleek looking. Great customer service.
Merchant # 8033713887 Customer Rep John Trinh When: Aug 8 Reason for call: Elavon Charges We had previously reached out to Elavon and were told somewhat miss info with regards to charges on the bank account. John proactively researched and provided correct information. He also is providing follow up on one outstanding charge. John, has excellent customer focus., He listens attentively. John knows the end-to-end process and understands the impact of the actions on the quality of the customer experience. Thank you John.
Easy to set up, works great, already programmed to your company
