, , , CA
Very kind and understanding person!
Michelle was great, she helped me with everything i needed today. She was fast and very friendly.
Michelle was a great help in identifying our problem and connecting us to the right people. Fast, efficient, and friendly service. All my concerns were addressed right away. Peace of mind cannot be undervalued.
Very thankful that I got Michele in the phone today. She answered all of my questions… connected me to the right people … very kind and compassionate to my situation, she couldn’t do enough to help with a bright and cheery manor . It was greatly appreciated!
Nelly Passee from the custom service department has been helped me with all the problems of debit machine payment in the last three years. She is wonderful and patient. Thank you very much, Nelly!
Michelle is great. She happened to take over the charge since Nick was on leave. She called me on the resolution of the issue and left couple voicemails as i was not able to pick the phone up. She could have waited for me to return those voicemails but no, she went step ahead and sent follow up email. This happened on 2 different dates so one can tell she is good in follow ups and its her routine. Unlike of other reps, who usually transfer you to technical department for resolution of issues, she as a practice grab them on the line while she is still there as customers voice. She take charge of customer's problems and lead the discussion until its resolved. She can paraphrase the detailed issue so technical team can understand and is good in keeping the distractions away and making everyone focus on the matter. She will hold technical team accountable and ask them questions on customers behalf until resolution is reached. I wish i could have recorded these calls and make my team hear in my business as a learning process.
Thank you !!!!
We are writing on behalf of a client from Elavon and Divvia. We have had a rough 2 weeks trying to get a credit back from Elavon concerning a terminal credit. I have had Nelly by my side the entire 2 weeks trying to help me and get to the bottom of a solution. After today i am beyond satisfied with Divvias professionalism and positive attitude to help out Elavon customers. I would like to thank Claire, Heidie ,Darrel and especially Nelly for their hard work to help us out.
Michelle had software on the other line ready to go so it was quick and efficient. They advised me of anything I needed to do.
Excellent service avec M.Daryl Agnimel
Thank you for the quick response and answering all my questions, I really appreciate it.
Bon service à la clientèle, réponse rapide. Audrey m'a bien servi. Satisfait d'avoir changé de compagnie
Michelle was great to deal with.
Nelly Passee et Jacob m'ont donné un des meilleurs service à la clientèle que j'ai expérimenté. Très satisfait par mon expérience. Merci!!
Awesome customer service very happy with the attentiveness to details. overall very happy.
She does everything to solve my problem. She is amazing and lovely. I call her number one, she is really number one
Matthew and Michelle are very attentive and responsive. Overall, we’re very happy with the POS and the service.
Mon représentant , Steve Raymond, est très attentionné et à l'écoute de nos besoins
Michelle was a great help and was able to quickly and thoroughly answer all my concerns! :)
Clair was an excellent customer service rep. She was friendly and efficient and followed through. She helped me immensely and I look forward to working with her in the future.
