Company Details

Very attentive staff from start to finish,they are a credit to your company.When Gary collected my mother from home he couldn’t have been more kind and sensitive. Thankyou.

Excellent service at a difficult time. Staff very efficient and great to deal with keeping us informed at all stages and providing clear information about the process and options available. On the day itself the team overseeing the funeral services and transportation to the crematorium were exemplary and ensured everything ran smoothly and to schedule. Thank you Austins

An extremely efficient and friendly service from start to finish. Lisa made the whole experience as painless as possible - nothing was too much trouble. On the day of the funeral we were looked after by Michael who was sensitive and extremely professional.

The whole team at Austin's were extremely friendly, professional and organised. They took the worry out of such a stressful and sad time for us. We couldn't thank them enough. We would highly recommend Austin's.

We were thoughtfully guided through each step of the way - thank you

Ausrin's were excellent nothing was too much trouble for their staff from the initial visit to the funeral home to the burial Very professional and sympathetic.

We have used Austin’s twice in the past 6 months for parents passings and could not rate them any higher. Everything was exceptional and professional, whilst being equally caring and understanding. Through the planning and organising stage, Jackie was exemplary and made everything so easy. On the day, Gary and colleagues were equally exceptional in guiding us through the service. Austin’s are the number choice to care for your passed loved ones.

Thank you all so much. Arranging a funeral is a difficult job, made so much easier by the lovely kind staff at Austins. From the great staff at the Welwyn branch, to the lovely card from Mrs Austin (sent to my home), Rosie - the celebrant who took us so kindly through the service, Lee - who was on hand, on the day to make sure all ran to plan and the backroom staff you never see. It couldn't have gone more smoothly. Thank you all

Our experience with Austin’s in Welwyn Garden City was exceptional from start to finish. We felt consistently supported, nothing was ever too much and Austin’s checked we were happy with everything every step of the way. This level of care and attention by the team continued on the day of our mother’s service, which was absolutely faultless. We have so much respect and gratitude for the wonderful service the entire team at Austin’s provided at a very emotional and challenging time.

They were very kind and understanding, nothing was too much trouble.

Austin's Funeral Service gave a first class service in all areas to ensure that my mother's funeral was dignifed and in their dealings with her family.

The staff were all easy to talk to and very helpful. They were efficient without being too formal. We were kept up to date throughout the whole process. The minister, Nicola, made several helpful suggestions, making the service that reflected my dad’s personality. I would definitely recommend Austin’s to friends and family.

From our first appointment onwards, Austins were so helpful and we knew exactly what we needed to do and what would happen, but at the end of the day, it was very much our choice and left for us to do what we all felt comfortable doing under difficult and emotional circumsances,

Very happy with the funeral arrangements made by Austin's for my Auntie. From the moment I phoned to make an appointment, the celebrant and florist recommendations to the funeral director and the service at Harwood Park Crematorium on the day, Austin's supported us all the way so we were able to give my Aunt a first class send off. Thank you once again team especially our main contact Susannah.

The Company carried out our second funeral for the family, and as for the first, nine years ago, the service provided was commendable, especially on the day, of the funeral.

Every member of staff were extremely helpful and caring and knowledgeable. My grandads funeral ran exactly to plan. The communication was excellent and the day was completely stress free. Thank you so much x

Very professional service, excellent communication and attention to detail. Special thanks to Gary who put us all at ease and made sure we were looked after.

Kind. Thoughtful. Made the whole process a lot easier than expected. Communication was excellent. Before the day and on the day.

Understanding your very sad time . Well organised Good communication Professional Thanks Austin’s

The staff at Austins were so kind, efficient and professional. They lead me through the entire process with empathy and such gentleness working so hard behind the scenes to make everything work perfectly on the day. My heartfelt thanks to all of you ....