Company Details

Great customer service and product. So helpful and very customer focused. The place to go!

Great mattress and great service. Shane and Shannon are both lovely and made the experience great!

Great no-pressure store experience, with helpful information from Shaun. Delivery went smoothly, and when the platform we purchased didn't come in on time, they upgraded us to the fancier model for no additional charge.

Great sales experience. Very friendly and consultative, and he knew his stuff! Very accommodating on delivery, and my mom loves her bed!

Shane did a great job explaining the different kinds of options I had. He was very knowledgeable. He was not pushy and didn't just try to get me to automatically buy the most expensive mattress, but rather the one that would fit my needs. Without him I probably would have not picked the mattress I am sleeping on now.

Great company to work with. We just bought our third mattress from them and they could not have been more professional and accommodating.

Such wonderful people. And oh ya, We love our bed!!!

Everything was great. The price, the communication and the customer service was on point. When the guys delivered the bed they were swift courteous and respectful of my home. Very professional looking and you could tell they cared about the job. My father has gotten a bed from urban and had excellent service as well. This new bed has become a real game changer!

Lauren helped us in deciding which mattress to purchase. There was no pressure to buy only good advice. I would certainly buy there again!

Easy to work with. No pressure.

Great service. We can’t wait to get it. Thanks

No preasure sales, we did extensive comparison shopping and their product sold itself. The staff is extremely helpful and knowledgeable. Highly recommend you consider Urban Mattress in Austin.

We have bought 4 mattresses from Urban Mattress and have had a great experience every time. Good, honest service with a great product at a reasonable price

Great buying experience!

Loved working with everyone there including the 2 fine young men who delivered the mattress.

Got 2 floor model Twin XL mattresses with 2 adjustable bases so I was given an excellent discount! Only small complaint is that the 1st delivery had the wrong base models delivered, so we had to do a second delivery. And on one the bases I received had a few tears in it. Nothing structural or visible once the mattress was down, so I was fine with it. Both delivery teams were nice, clean, and efficient which was wonderful. Management did a great job of following up on my interest and finding me a deal that fit in my budget!!

Easy, Earnest, and Exceptional service

great experience. love my latex mattress!

Excellent customer service, great prices and super responsive.

Excellent customer service! Super knowledgeable staff. No pressure, just excellent information.