4001 N Lamar Blvd, 78756, Austin, US
From selection to sale to delivery and installation they could not have been better.
It was nice to be able to try the mattresses in my price range and I feel confident in my purchase.
I am happy to report that after having an issue with the mattresses we purchased, the company corrected our problem. I sincerely appreciate a company that stands by its product and ensures that its costumers are satisfied. Thanks for the personal attention we received. Will shop here again.
I haven’t actually gotten my mattress yet but so far I’m very pleased
Amazing local business. Great products, great service. Don't be a dork, shop locally with someone who knows their stuff. Don't waste your time in skeezy sleazy national chain stores. This last weekend when we bought our matress the prices were cheaper for better stuff at Urban Mattress.
Shane was great! He gave unbiased advice and coached me through how to choose the right mattress for my needs. I would recommend Urban Mattress to anyone in the market to upgrade their quality of sleep.
Great deal. Great mattress.
Andrew is Professional & Courteous 🌟🌟🌟🌟🌟
Troy’s the best! Low-pressure, patient, and good at follow-up. Good selection of products.
Troy was a no-pressure salesman. Delivery guys were polite and quick. Great experience and we love our new mattress. Thanks, guys.
Arrived a few days late.
We had the best customer service! It was an easy choice between the knowledge of the mattress levels and buying local. I will recommend everyone here!
Great store and great service. Local store, good service, competitive pricing and quality products.
Urban Mattress has great products and service! I bought a new mattress from them several months ago, and I love it: just the right combination of support and softness. They were happy to change out the base for a shorter one after I found the first one too high for me, a short person. I decided because of various health issues to buy an adjustable base. The price was great, and the service is fantastic. I will go back to Urban Mattress for all my bedding needs!
Shane is awesome & friendly and very easy to work with
Shane and the entire Urban Mattress team provided exemplary customer service throughout the entire decision process and buying experience. We are absolutely thrilled with our new Tempur-Pedic mattress. Our prior Tempur-Pedic mattress served us well for over 10 years. Thank you!!!
They screwed up my deliveries twice. Delayed by weeks. But they are kind, good people and gave me a minor kickback so overall good service.
Great to work with. Helpful and honest!
No Sales Pitch = No information. We appreciate your no sales pitch, but we could have used some more information about our purchase. We had questions, but the responses were very short...no enthusiasm at all. After our purchase, we walked out and my husband asked, "Now tell me why you picked this place?".
Very honest, very thoughtful, and very understanding people who run a great local biz. We had problems with a mattress that was defective after 3 years and the shop was very accommodating.