4001 N Lamar Blvd, 78756, Austin, US
The sales person who sold us the mattress was well informed and took a lot of time with us as we decided. My mattress was delivered promptly and the guys who came were friendly, polite and treated my home with care. I highly recommend Urban Mattress to others!
Beyond EXCELLENT service. We called from another state and Shannon handled the purchase and delivery of frame and mattress entirely over the phone. Everything was done as promised and we are very happy with the products and service from Urban Mattress. No hard sell, quality products and quick delivery. Highly recommend
Our second bed from Urban mattress where we were treated like Royalty. The staff at urban mantras is helpful, knowledgeable and fantastic to work with!
Helpful and patient when I was choosing, and also when I was exchanging!
The service is excellent and the product is great. This is the second mattress that I have purchased and if I need another one it will be from Urban Mattress.
Great service and very knowledgeable salesman.
Great service & knowledge at Urban Mattress. I will continue to buy my mattresses there.
Urban Mattress was great! They were helpful and honest every step of the way. We won’t go anywhere else to buy a mattress!
The best customer service and products. 100% Happy!!!
James was great! Friendly and knowledgeable service. Delivery was as promised. Definitely would use again.
The owner helped me with my purchase of a split king. He asked all the right questions and listened to my needs. I got a wonderful bed delivered promptly and set up quickly. We are very happy with our purchase and will recommend Urban Mattress to everyone.
We purchased our mattress 5 yrs ago and recently returned to purchase one for my mother in law. We won’t buy mattresses anywhere ekse
We are repeat customers for several reasons: Polite people; good pricing; accommodating to our requests in particular because we live out of the area; clean showroom; your salesman(James) was very helpful and to the point answering our questions. If nothing else is a reason to purchase again
James Grantham gave us a very thorough education on mattresses. I learned so much which helped us make what I believe was the best mattress choice for us. He took his time and gave us his undivided attention. Thank you.
Everyone has been so supportive and incredible in helping us find the perfect beds for our family. It has been a journey with different beds and needs, as some people like softer beds and others firmer, etc., and we are incredibly grateful for such thoughtful client care in finding the perfect mattress. Thank you so much!!! Allison
During my search for bedding to replace my existing mattress my wife and I visited several mattress stores and heard many presentations. It was not until I visited Urban Renewal in Cedar Park that I felt I was given the info and quality of service that led us to purchase our replacement bedding. My wife and I are elderly buyers. We appreciated the kindness and friendliness at this location and we recommend them highly.
Prior to my experience with Urban Mattress, I found mattress shopping to be a bit of a game and hard to navigate. I highly recommend you make Urban Mattress your first stop! There are a variety of options and great service to help you make the best selection for your budget and long lasting comfort. There are 3 Austin locations - central, north and south. I’m so glad I recently stopped in and Shane was super helpful and my sets were delivered and set up within days! Thank you for reminding me there are still good businesses out there.
We were blown away by our experience here. The customer service is truly 5 stars. We really appreciated the time that Shannon took to help us with picking out a mattress and the customer service on the phone following our visit with Shannon and Shane when we were finalizing the purchase. Also, the three men that came to drop off the mattress were super nice and efficient, and so far our mattress has been great! We would highly recommend Urban Mattress to anyone looking to purchase a new quality mattress. This was one of the best customer service experiences I have ever had!
We were/are being careful re covid transmission, and Shannon was helpful that way. Didn't need to come close to other customers (Central Park location), and everything seemed clean. Shannon very helpful when trying to decide how to buy mattress.
We had just signed a lease on our apartment and luckily found Urban Mattress after being left out in the cold with no response at Mattress Firm. We spoke with Shannon about our goals and physical needs and he was quick to assess the best options for us. He did not make us feel pressured, and was very knowledgeable and friendly. We financed the Clarity II bedframe and Silver Lake mattress through Synchrony with ease. Shane, the owner, and Shannon ensured that our moving experience was easy as pie with a loaner mattress provided until our brand new mattress arrived a week later. Pick these guys over the corporate mattress stores. They care and they know what they are doing.
