Company Details

Delivery was much quicker than expected. The guy that delivered was bang on time all though booked a little early at 6am! The furniture quality is great instructions easy to follow. Only constructive feedback is that the screws could be separately bagged and labelled which would have sped up the building process. I had to unscrew a few bits after realising I used the wrong ones which was easily done as they are so similar in size. Overall very happy and they (yes I bought 2) make a statement in my living room!

I unfortunately lost my fixings for my children's beds and couldn’t put them back into bunk beds, I emailed Arthauss to see if they could help me with where I can source new fixings and I heard back within the hour, they have sent me new fixings free of charge and I’m now waiting for these to arrive so I can put the bunk beds together. I have had these beds over a year and it was my fault I have lost the fixings! They have been so helpful with amazing customer service from Hubert

Very fast delivery and communication….and the product was of High quality….

Furniture looks good but the quality just isn't there. Flimsy, cheap chipboard, predrilled holes and fixings that don't line up make assembly difficult. Instructions are pretty poor as well.

Great product looks brilliant on the wall

My experience was OK but the quality of the wardrobe is shocking my shelfs keep collapsing the pre made wardrobe door arrived massively bowed and today has fallen apart after having it for a few months I bought from this company due to recommendation so may just be I bought a bad model but for nearly £700 I would still expect it to be of a good quality (the person who recommended it to me actually bought a cheaper one aswell), so not overly happy with my experience and deffinetly wouldn't recommend to anybody else

Well packaged and easy to assemble desk.

Good communication regarding delivery of product from initial order, lead Time through to delivery.

This is a beautiful wardrobe, ideal for a small room as the mirrored doors help create more light. Useful shelf and plenty of hanging, reasonably easy to put together with two of us

One of the worst experiences I've had with ordering furniture online. We ordered 4 bits of furniture in the same range and was informed delivery would be in 2-3 weeks time, which was fine by us. It then took nearly 2 months for all the deliveries to come. Throughout the process, they have admitted to making numerous human errors, this includes sending notifications of a delivery twice, but it was human errors. On second delivery, the delivery driver was very rude and I provided CCTV to the company who agreed with what I experienced. The last delivery they wanted to make it at 6am, so I requested that the drivers, do not knock or ring door bell and just leave it by the front door, did they follow those instructions? Of course not. Another human error. They offered a partial refund when I followed the complaints process, I provided a figure of what would be acceptable and they accepted. Would I buy again? Only if I have no other choice and am willing to wait two months and deal with numerous human errors.

The assembly steps and pictures are not clear enough so that I need to waste more time to understanding. This product provided many small parts (such as different size of screws) to fix the wardore. However the quantity of the parts is not entirely match with the installation guide. If the different parts can mark a specific number matched with the steps, I think it will more user friendly. Apart from that, the wardore has obvious disgusting smell even after installed for 6 days.

Great quality

Nice TV cabinet

Whilst a surprise it was wonderful that they delivered a week early. Delivery communication was excellent. Boxes were very well packed. Build instructions excellent including a link to a YouTube video. We have been very impressed with the quality of the product and how well designed it is

Excellent customer service on time delivery men were very nice wardrobe lots of space 4 stars as took longer to build as instructors not very clear time delivery slot was excellent on a sat thank you over all very pleased thank you.

I had not heard of Arthauss Furniture before so did not know what to expect when I ordered 2 wardrobes. I can honestly say I was very happy with their service and communication. The delivery took place on the 1st May 2024 as notified to me and I was able to track their journey. The delivery team of Andrew & Peter were very professional and polite and went out of their way to help me, they are a credit to Arthauss Furniture.

Instructions are not in English and it took me and my wife 6 hours to complete .

I would like to say thank you, our order arrived at the stated time, your delivery men were friendly, efficient and easy to talk to. Brilliant customer service, 5 star we would recommend your company.

Great company to deal with. Old school customer service. Delivery times great and delivery updates regularly. Communication via email fabulous and very helpful

The quality is very poor. The items look nice but cheap quality.