Company Details

We purchased a walk-in tub from American standard. We paid $23,000 for tub and installation. After one year the seals on the door failed flood our home. Called to get it repaired under warranty. It took 2 months to get the repair kit and another two weeks to get a repair appointment. The repairman never showed not call to reschedule. Called the company it will take another week or two to get someone else. In the meantime can't use the tub. Terrible service and mediocre product. Don't buy from them.

Perfect in every way. Tub was delivered and installed in all on schedule. The installation took only seven hours. Everything was cleaned up, tested and I was shown how to operate it. We love it!

Communication on all aspects and the end result was perfect.

You have a great product but your service after the sale leaves a lot to be desired. If you had a technical person respond within a day instead of telling me they will not contact me until they have received all parts need to fix my tub which was dead. I was left to think you would not reply until you shipped a whole tub to whomever you were contacting. Your receptionist did her job correctly, I guess if you want frustrated customers. On my second call in if she remembered me and unfortunately, I may not have been very polite, so she should have, then she should have escalated my request to someone, but that is your job to tell her who and if she should contact. I did talk to my installer who I contacted myself, and he reminded me of the ground fault switch that was in my closet and that was all that was needed to get me going again. If your effective delaying process at your service, contact number had not occurred we would not have been without the use of our tub for more than a week. I suggest that you come up with a better response for service to match your product.

I would recommend easy to use and comfortable. The good thing about entire process was quick installation.

Your employees were very professional and answered all questions we had. The install was quick and looks fantastic. We love our new shower.

The process was fast and easy. Customer service was outstanding, everyone was very informative and friendly. Love our walk-in tub!

The installers were great. Friendly and hard workers.

Everything was as expected. No problems unsolved.

American Standard clearly has the most features / benefits amongst its competitors. Howsomever, all 3 consultants from 3 different firms spent far too much time criticizing their competition (amateurish!), oft with inaccuracies. Also all 3 consultants failed to alert me that the tub does not contain a heater, but only an in line thermostat incapable of doing no more than maintaining the temperature of the final supplied H2O, & loses even that ability if air jets are turned on. American standard Rep & their contracted install Consultant also insisted that my 40 gal H2O heater was sufficient to fill the tub with Hot H2O. In fact, it was NOT, & I ultimately replaced it with an in line, on demand 2.7 Kw tankless Electric Hot H2O heater ($1600) to acquire my desired Hot H2O temperature. All 3 firms required their Reps to attempt a 1-call close (amateurish !) , but only the American Standard Rep spent the extra time, energy, superb listening skills & aggressive working of his firms parameters to structure a package, with his firms best possible price & financing, that met my purchasing needs. The other 2 Reps either gave up, or attempted to foolishly offer a much lower price at a later date (amateurish !), after learning I had chosen American Standard.

Sales rep knowledgable, not every pushy to make sale. Installers arrived on time, finished well within expect time - including removal of old fixtures & debris - showed me how to use the tub controls & the bidet controller. Minor issue handled by phone; minor repair (light not working) fixed quickly, without waiting too long for repair person to be scheduled & arrive.

Awesome experience great service and super knowledgeable of the product.

From the sales person to the company every body was professional knowledgeable and was there right away if a problem arose

Great product and installers

Product works well as presented by sales person, installation was great, in one day, good communication and cleanup was spotless.

Very professional and it came out beautiful. The guys were here on time and both were very personable! Definitely recommend.

excellent service, great quality, great price and great one day installation by a great team. we could not be more pleased.

The product was just like the salesman indicated and just like the photo. Sakesman showed up on time. The installers showed up on time and askedm me questions about how I wanted the installation,. They did a wonderful job. I'm enjoying my tub

The inline heater doesn't keep the temperature hot enough for my wife.

The people installing were amazing——give them a raise!