Company Details

They did the job, kept the area clean. laid tarp over the carpet, they had a machine to keep the dust down. I am very satisfied with the job they did.

As we get older we needed it and the work was great.Best of all I didn’t haft to put it in. We love it.

Great experience! Knowledgeable & professional installers who cleaned up very well!

Jay and his crew listened to my concerns and made things right. The company did however forgot to include the 2 shelves to complete the job so now Jay is coming back to put the shelves up

Initially, the shower installation looked nice but within one week we noticed deficiencies. When the new shower was installed, the contractor caused 3 nail pops in the opposite wall that he did not fix and left the nail heads exposed through the cracked drywall. There is a crack in the glass shower panel. The caulking on one of the shelves is very sloppy and looks like a a 2 yr. old did it. The chrome trim on the upper edge was cut at the wrong angle leaving a 1/2 inch gap that water can drip down. I have to tighten the interior door handle 1-2 times per week because it keeps getting loose. We made a warranty claim for these deficiencies over a month ago but get no response other than it is being looked into.

service was great!!!!

After the order processed the company kept us updated as to the status of the order. They installed the walk-in tub sooner than expected and they did it in ONE day. Every member of the team was professional and courteous.

I own an American standard walk in bath tub since almost 6 years and truth is they sell you lifetime warranty on parts and labor however they do not have the labor to service. It takes months of frustration and numerous calls to even schedule service person who is a no show and when escalated to upper management they never respond as well. Lesson learnt they are misleading while marketing and their schedulers complain about how they are short staffed and no skilled labor is willing to work ...so unprofessional a business that they don't have a solution to this issue since years and put it on customer to hear this each time the tub has a part that needs replacement. This is a repeated reportable issue I will send to BBB. My senior parents are left with no means of using the shower faucet since 3 months now.

First let me say they use very friendly skilled salesman, Dennis, and the Installers are extremely friendly and that is pretty much where the good ends. The salesman uses pressure that claims time sensitive discounts will expire after he leaves. They also will finance the doors but if you make the payment that they set for you after a year the interest on each monthly statement is actually higher than the payment, so you are making no progress on principle and are actually accruing a higher balance each month. A slight positive, they complete the install in one day about though it took more than 10 hours. Again the Installer Cliel, was extremely nice but the workmanship is just average if that. I personally suck at caulking, and they are better than I, but it is not of the quality worthy of the price that was paid for the purchase. I expected better for the cost. A part for the door broke 9 months ago with no resolution to date. After the first installer could not get the part, it was escalated to the service manager who called me and gave me his direct number and made promises. He assigned another installer Brandon who again was very kind and seemed concerned but to date has not been able to get the broken part and now the service manager Allen has apparently ghosted me and again it is still not fixed. They sell doors that are branded American Standard with a lifetime warranty, yet they install unbranded third-party doors with only a five-year warranty which is apparently worthless as we have been trying to get a part for more than 9 months. I also have a problem with the fact that they have not and to date will not provide me any written documentation as to the manufacturer, or the Mfg. warranty, a contact number or a parts diagram to keep the doors functioning past the 5-year warranty expiration. The showerhead broke after 5-6 months and When Brandon came to fix the shower, they had sent the wrong caulk along with the showerhead which he installed I will give Them that, but I could have gotten a showerhead under warranty had I purchased it for much less and installed it myself. The Bottom Line is, it is not worth the cost especially If you finance it. Find a local Installer, buy your own components from a local retailer or wholesaler and if you need to finance the cost see your banker or take out a mortgage equity loan. Yes, It may take longer than one day but you have local businesses that would be much better at addressing any issues than a 1-800 number.

We had a bath/shower combo that was literally unusable due to the water spraying out on to the floor no matter what we did SO in comes Jon Williams Jr. with American Standard and gives us the answer to take care of our problem along with 12 month zero interest financing, which we took advantage of. We decided on a low threshold entrance stand alone shower (no tub) and haven't looked back. The demo and install took 2 days and we were so pleased with the entire process. Would definitely recommend American Standard to anyone thinking of redoing a bathroom.

I was very pleased with the quality of the work done for my walk in shower. Everything done was with precision and the outcome was terrific. I would recommend American Standard to those looking for a remodel of a walk in shower.

It was like the installers didn’t know what they were doing. Didn’t have the right tools or hook ups. They came back with their supervisor

The tub was installed in approximately 6 hours they did a fantastic job

Kolbe was the plus in our experience. We still have one thing to clear up and it had nothing to do with Kolbe but installation and a lost window crank. Other than that, Mother is so pleased with her tub and toilet.

From our sales rep to the installers, we were pleased with the professional service.

Happy so far, Installers were very thorough and friendly. still maybe higher $, than others weve seen installed in Morton illinois. Dave Formhals

I called to get a quote on April 25, 2024 and when they asked if they could call me back if we got disconnected, I said no, that I would call them back if we got disconnected. The woman I spoke with said she could not give me a quote or even continue the phone call if I refused to let her call me back upon disconnection, and then she hung up on me... Seriously!!!!

I had an American standard walk in tub placed in my home for over 20 grand. Had all the inspections done ,including my hot water tank .It passed with flying colors. My husband and I tried the tub and it worked great for half way thru you get ice cold water each time. Then I was told to get a bigger hot water tank installed when I was upset that I can’t use my tub. It is almost a 21 thousand dollar shower chair! I’m still making payments and haven’t had a soaking bath in years now! I miss my old tub! At least I could soak in it . I’m in Cronic pain . What a waste of money! As long as they get their sale. I wish I could undo the damage that was done ,so sad 😢

Installation quick, good cleanup. Had slight problem after few weeks and it was attended to quickly and well done.

In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Low and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up snd called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or something under the tub and assured me that it won't happen again. To fast forward, it leaked the same way. I called them out at least another 5-6 times. Then they said they had to modify the weatherstripping on the door. It still leaked. Then the salesman called me and said that there was nothing they could do. Just put a towel down each time. I thought that was kind of strange request, but I did it. Now, I noticed that my new floor is warping and starting to come up and a stain on the baseboard. I sent a certified letter to there corporate office and told them to contact me with a few weeks. It has well been over a month to no avail. Nobody has contacted me at all. After I spend well over $20,000 and now have a warped floor, stained baseboard and very possibly mold. Caution. Caution. Caution.