Company Details

I purchased a lifetime account from Zoolz a few years back, and I was mostly satisfied with what I got for my money. I've had issues where larger files would not backup at all and would cancel halfway through. I've had issues where sometimes Zoolz would not backup any data for a few weeks and then would start again like nothing happened. Overall, considering how much I paid for a lifetime account, I would say that I got more than my money's worth. That is until I received an email from them saying that my account will no longer be supported, and this lifetime thing was just a lie. They say that if I want to continue using their services as before, I have to start paying monthly. Basically, they sold at lifetime accounts and then after a few years they're asking everyone to start paying if they want to continue using the service. That is just right out dishonest. I would stay away from this company.

I have bought 1TB Lifetime plan and now they have suddenly asking me to pay a monthly fee to maintain the space. How is this lifetime? I bought it last year. Very dissapointed by this monthly maintenance fee. I feel they are extorting me: pay them or be left without my personal data uploaded. So bad news. Also, they have not updated their MacOS application, no Retina updates, even though Retina has been implemented in MacOS since 2012, so in 8 years they have not added support.

Good no nonsense service

Purchased a lifetime account sometime ago and was now told that I need to start paying to keep using it. Really shady choice of words, like: How will this affect you? As a lifetime account holder you will not be forced to pay any additional costs, however, without upgrading your plan you may experience some issues using your account when we cease to support our basic plans of as February 1st, 2020. -- When asking for an explanation, they said: Hello, Thank you for contacting Zoolz & BigMIND Technical Support. Without this voluntary payment to upgrade your plan you may experience some issues using your account when we cease to apply updates to our basic plans of as February 1st, 2020. No reimbursements/refunds will be issued as the purchase has surpassed our 30 days money-back guarantee period. My advice: STAY AWAY from these crooks... (they even tried to prevent this review from being published...)

Like the others, i bought a lifetime account and now being asked to pay monthly maintenance to maintain a usable product. I can only say stay away from Zoolz. They don't maintain their obligations.

The service is full of bugs and now they have discontinued support for users with lifetime subscription! Unbelievable. You pay for a service and the they start cutting on benefits. First, the android app disappeared, then the support... What's next? Is this a trustable company? Certaintly not! I want my money back! Answer: "It's not you... It's me". Are you joking with your clients? Update: They were preparing us for this: stop a lifetime service without refund. Great. Will somebody continue to trust this company? You should refund everybody with lifetime accounts. What a scam!

Zoolz explicitly promise to reply within 24 hours, but no answer 4 days after asking about lifetime account. They seem to pass silently until February. It should be assured that the functionality would be the same without the additional cost, and that it would not otherwise be available. I want to know what happens if I don't pay. No change? They seem to evade this issue. The "lifetime" - they say - means a life of confidence! Reliable company is dead, and bait and switch fraud company is born! the company's boilerplate posting will be listed below, no need to read... ...

Unfortunately, I too have (HAD) a lifetime plan and now Zoolz is essentially telling me that my lifetime plan will become obsolete unless I upgrade to a premium plan at AN ADDITIONAL COST TO ME. Of course, I paid for my Lifetime plan almost 3 years ago and thought that was the end of any additional fees. And if I do agree to an upgrade, I will be paying for an annual subscription, meaning I will have to pay whatever they are charging each year and no doubt, each year the cost will go up. This company has acted in bad faith and I am going to report them to the BBB as well as the FTC and leave as many negative reviews as I can because this is not what I signed up for. I know I may not have much success as far as getting a full refund on my original payment for the Lifetime plan, but I will try. And I do not know if the BBB or FTC can do much since this outfit is out of the UK. I can certainly let others know however about their deception by giving Zoolz poor reviews on this site as well as others. I say shame on them.

Dishonest! Bought lifetime subscription and after a couple of years started to charge.

As with others here, Zoolz changed my life time deal to monthly payment. This is a breach of contract. They should at least refund all the people that has paid for life time deal that do want to move to monthly fees. If they need to find ways to make more income, do not fail your existing customers and break your contract with them. That is bad business, and as here their reputation is being damaged for future business.

Like others, I purchased a "life-time" subscription on the understanding that it could be relied on to commit the company to maintain an ongoing backup schedule with no further annual subscriptions. Any company offering a secure backup needs to be 100% dependable - both technically and in terms of its commitment to its customers. Zoolz has failed, and any prospective new customers should be aware that promises made today may not be honoured in a month's time. Zoolz's responses to date have been simply a boilerplate posting which fails to acknowledge the need for the company to reassess their decision. NOTE: Despite Zoolz's claims, this review is NOT based on a fake account, I have submitted details of my purchase invoice from June 2017. Zoolz website claims company values as including: "Caring, Integrity, Committed ..." Rather a sick joke in the light of their recent change in their understanding of a "Lifetime" contract - time to change it to "Uncaring, no integrity and no commitment to customers"

Same as many others, my lifetime accounts are to be charged a monthly fee. Lack of integrity. If the company cannot afford to have so many lifetime accounts then refund us and you can sell those storage to other customers that are willing to pay a monthly subscription fee.

I purchased the life time service, one time fee, that was promoted some time ago by this company. The company had no issue taking my money but now wants to limit the service - or have me pay more money. This is simply running from the deal you made! I could just pay the extra charges but this is a backup service. I need to trust the company that handles it so I am out!

This is not good, great now I have to get all of data off. Where I paid for lifetime member yet you have to pay more to keep it going. It was working well, ah well. You should have changed all of your lifetime members for free or not offered more and more lifetime member if you can't handle it.. How can you be trusted? Also $13/y for a company is not alot to take up, its not our fault if you taken too many LIFETIME premium account on is it!

I too got a lifetime subscription and was told the same thing everyone else is saying! it's a bait and switch without an offer to refund! stay away! edit#1 to zoolz reply: The only "user experience lagging" is your company canceling my plan because you don't want to honor what you originally sold! and by feeling "short changed" you mean your bait and switch you sold! edit #2 zoolz is trying to smooth over the issue by saying the same thing in email but just in a little less harsh way. Essentially your lifetime purchase is useless! also remember people, they have your personal information stored on their servers. That is the company you are trusting it to!

Crazy! I paid for a lifetime 1TB offer and I received an email yesterday asking me around 20 USD per year to keep running the service. So those guys take your money, increase the number of customers, claim everywhere that soooo many customers trust them because of the quality of their service, and then scorn on these customers. Avoid those people, this is unacceptable. Keep something in mind: they will tell you that they have the right to do so, because you have accepted the terms of use that nobody read. Ok. But with such behaveor, total lack of ethics, would you give and entrust them your personal data? If they have no pb to reconsider the terms both parties agreed, why should they respect your privacy and not starting selling your photos? Videos? Think about it. EDIT: to be fully transparent, following my review, Zoolz contacted me asking for more information. Maybe to check if I'm a real customer or if I wrote a fake review to harm the company. Which is fair and of course, I have responded to their inquiry. So they have identified me with no doubt, they were supposed to check what can be done, but despite I replied on the spot, they completely disappeared. No news, no reply, nothing. I'll update you guys in case they come back to me. EDIT #2: email received confirming me that finally, I keep my lifetime plan. I hope it's the same for all customers and not only those like me who complained on the Internet. But I have to admit that if it's clear that trying to force us to upgrade was a mistake, the fact that they are able to admit it and take the necessary measures to correct that mistake, they have my trust back so I put 5 stars as now the service is fully working as agreed from day 1 so no reason any longer to put 1 star. That is my honest review updated twice.

Avoid this company, scam! They sold me a lifetime subscription less than a year ago only to change their model and forcing me to pay a monthly fee to be able to continue using a service I already paid for. This company is a scam, no honor with their deals. Lifetime means lifetime (of the company), scamming costumers to pay more is not a honorable way of doing business. They will claim it's still cheaper than most services, but I don't frickin care. I already have a pCloud litetime subscription, where service is way better and they are honoring the deal, so zoolz can shove their "cheaper than most" argument where the sun doesn't shine cause I don't need their paid mediocre service. They throttle speeds for lifetime subscriptions, cut maintenance and move files around without a warning, and now force customers to pay or lose the already paid service all together. Zoolz is shady business all around, and I bet it won't stop here. I'm interested in a class action lawsuit, I'm sure the company would lose. UPDATE: as predicted they answered with the template message. I'm not sure what they pretend with all the same messages they're sending to 1 star reviews, but it's only infuriating their customers even more. They also deleted my facebook comment and blocked me from commenting on their facebook page for telling the thruth. Good practices all around...

Like many, I bought a life time subscription... and have now been told that I will be required to buy an ongoing subscription, thus making the lifetime subscription pointless. They don't even have the guts to acknowledge they are screwing people over - no offer of a refund, and their emails and responses to other reviews are full of marketing doublespeak. Sure, Zoolz is still cheaper than the other options - but at least the others are upfront about their pricing. If Zoolz will screw people over once, they'll do it again.

So much for a lifetime of service. Where is the refund for my not Lifetime service agreement (actually one year?) Better yet, I hope that they ticked off a lawyer who is ready to file a class action law suit against them. I don't remember signing any agreement that stated a lifetime service agreement was only as long as they decide to uphold their end of the bargain. The service stunk to begin with and rarely worked. If they think people are actually going to pay more for this awful service, then let them. Just provide us with refunds for those of us that don't want to continue service. I did not get my lifetime service agreement fulfilled.

I'm another (increasingly misnamed) lifetime account holder. I too am extremely disappointed with Zoolz complete lack of business ethics. To start charging any fees for an account which was clearly purchased with a lifetime subscription, opens the door for them to break any and all pricing, service and delivery commitments. Vote with your feet, people! UPDATE: Zoolz response to my original post ignores the elephant in the room: the complete disregard for their original agreement with thousands of their customers, proving a complete lack of integrity. I was happy with the level of service and the "user experience" which I had...a simple and reliable cloud backup and storage solution for my domestic use. I didn't need or want the new bells and whistles. If this decision had been treated with honesty and integrity, Zoolz would have allowed existing customers the CHOICE of upgrading, or remaining with their chosen solution. They may currently be one of the most economical of the cloud platform providers, but their recent history shows they'll go in with a with an attractive offer, then gouge you once you're committed.