Company Details

Zoolz acaba de enviar un correo avisando que sus cuentas de consumo domésticas, de pago o lifetime, serán caducadas dentro de 15 días, con reembolsos parciales a sus usuarios, para centrarse en cuentas businnes por razones económicas. Yo recomiendo que todo sus clientes abandonen lo antes posible sus servicios y si puede demande a esta empresa que no cumple sus compromisos, por falta de credibilidad y deshonestidad.

As a user of zoolz for 2 years, bought the lifetime, I will not be moving to their replacement monthly billed. They planned this from the start, get a bunch of users then pull the switch on them hoping most would just roll over and pay for the service instead of honoring their lifetime deal. Instead now there will be a class action lawsuit and I'm onboard, not that I will get any money back, just to put out the lawsuit to show who zoolz really is.

They cancelled my lifetime subscription. Their email: "All Zoolz Home users will have 14 days to retrieve their data from the cloud (...) On October 15th account data will be deleted from our servers. Before this, we will be sure to remind all users to retrieve their data before deletion". Is this legal? I reported it through the citizensadvice website. Maybe it would be useful if everyone does the same.

Cheating! Fake! Cancel all lifetime accounts! This is a big deception! This is bad business. And I won't even get a refund for the canceled tariff plan. This is a scam! Don't trust your business!

They just sent me an email saying my LIFETIME subscription will be cancelled within two weeks. Considering their service was so slow to begin with, two weeks may not be enough to retrieve all my data. They claim they are moving their services solely to business users... well no serious business user will get involved or trust their data to such a scam of a company. STAY AWAY!!!! Obviously, the generic response I got from Zoolz makes it clear they have not read the LIFETIME part of my complaint.

Same as others; Zoolz home users, apparently "lifetime", accounts are going to be discontinued in 15 days... The reply of Zoolz below completely ignores the fact that they sold a lot of lifetime accounts 2 years ago that are all discontinued. Lifetime is more like 50 years than 2 years, however we are all not eligible for a refund. Completely dishonest and fraudulent.

I paid 60 GBP for a lifetime subscription to the service in July 2018. Today I received an email advising me that the product was discontinued and I have only 14 days to download all my data. There is no easy to use interface for this and it looks like a company that specialises in back-ups is going to renege on their agreements and delete the user's data. Bye bye money and bye bye data. Dishonest to the core. For those that can start a Section 75 Consumer Credit Act charge back do! --- In reply to Zoolz message I anticipate that you will breach our agreement in 14 days. If you do that I will file a small claims court application to recover the subscription fee which was paid in good faith for a lifetime back-up service. One and half years is not a lifetime. I suggest others act similarly by doing a search for the small claims court UK. I trust you will be able to accept service papers at your London office: Genie9 LTD, Level 1, 184 Shepherds Bush Rd, Hammersmith, London W6 7NL

Awful money making machine. I had a lifetime plan but it turns out they make it almost impossible to use efficiently after a year or so unless you want to pay more. Added bonus - they're now closing all private accounts with 2 weeks' notice or you'll lose your data (imagine being away from home for a while and coming back to that!), telling customers the solution is "no longer supported" but they can move to a Business version for an annual payment for half the space they had before. Giving it 1 star because it was easy enough to use and a good deal at the time, but yeah, don't trust Zoolz. Whatever you buy will come with limitations they don't initially mention or added cost later. Or, you know, your account being shut down with 2 weeks' warning. As you can see from the response below, their way of dealing with unhappy customers is to quote company lines, not even add the tiniest bit of personal touch such as "sorry we can't honour our promise of a lifelong account". Or read the actual review which clearly states I've had my account for longer than a year. Or the fact that they send emails saying "On October 15th account data will be deleted from our servers." and "this will certainly affect the ability for some customers to effectively retrieve their data" on September 30th as the first warning, then claim they're being helpful by offering a dedicated email address rather than just giving people a bit more time in the first place. If you needed reason to stay away it's right here.

They took my money for a lifetime subscription and cancelled the plan. Thanks. At the speed Zoolz runs I won't have all my files retrieved in 14 days. They are so SLOW.

My lifetime account was cancelled.

I queried the lifetime license when I originally got the offer (about 3 years ago) and they said it was for as long as they were in business and they were a viable concern. Well they are still in business (that is always a risk you take) but with only 15 days notice (even their terms say they should give 30 days) they are just closing down that particular service, but still giving an option to be moved to a paid subscription service. A little while ago they told the lifetime users that their 'support' was ending and that they may experience problems unless they paid to go on to a premium plan. Obviously that didn't work, so now they have gone for the nuclear option. Shameful, 3 years is not a lifetime.

Purchased a lifetime plan less than a year ago - now it's cancelled. How come a lifetime plan gets cancelled? They probably realized that they can't sell anymore and decided to quit the service. In a normal country that would be illegal. Can't you do basic math and realize lifetime couldn't cut it for you? Maybe with better service you would be able to convert people to pay even more.

Like all the other unhappy customers Zoolz reneges on its agreements. To top it off 15 days to empty our data and clear the heck out of there. If only there was a negative score. Edit: Nice response from Zoolz, dedicated email to help restore files, wow! Why not allow more time for customers to access their data?

The company did not honour the Zoolz Home lifetime plan it sold. Updated: Zoolz's reply is basically admitting they are dishonorable. A lifetime plan is called a lifetime plan because it needs to be honored for a lifetime. Any form of amendment is dishonoring the contract.

Lifetime service which I paid for is going to be canceled within less then two years. It looks like stealing the money. Iam going to make a complant to CMA. I suggest everyone to the same. Company is based in UK so they shoud abey the law.

So now Zoolz home users, apparently "lifetime", accounts are going to be discontinued in 15 days?

Illegal - stay away from these liars. I also have signed up and paid for a lifetime plan - cancelling it is onesided not just unprofessional but plain illegal. NEVER EVER will I do business with them and everyone doing it - be aware - Zoolz might screw you sooner or later. Lifetime means lifetime. Customer Service reply is proof of just that... customer service.

They were selling a lifetime product that after two years they are closing and deleting data in 14 days. They are professional but professional liars. Bye-bye money and data

Another fantastic news! Recently they demanded all lifetime users to pay them a "maintenance fee". Now they just cancelling accounts - see below: Dear Valued Customer, It is with deep regret that we inform you, effective immediately, our consumer service, Zoolz Home, will be discontinued in order to allow us to fully focus on the business and organization cloud backup market. What happened? The cloud backup market is a competitive one. We entered it 15 years ago with the hope that we could make it accessible to anyone, both business and home users. Even with the many changes we’ve made to how we structured our cloud backup services, we’re unable to competitively service the consumer market. How does this affect my account? All Zoolz Home users will have 14 days to retrieve their data from the cloud. Any Zoolz Home order made within the last 30 days will be fully refunded while any customers whose purchase date exceeds the previous 30-day limit and is under 12 months, will be partially refunded. Refunds will be credited within 30 days. What will happen with my data? On October 15th account data will be deleted from our servers. Before this, we will be sure to remind all users to retrieve their data before deletion. etc etc etc

I too, bought the Lifetime Zoolz plan a few years ago. It was working great for backups. I didn't mind the delay in downloads from cold storage, because I purchased it as a backup solution that would only be used for disaster recovery. However, I now find the product to be completely unusable. I got the dreaded "Please check your internet connection" error and contacted support after being unable to back up. Blaming myself, I even deleted all my computers and backups from the web console, reinstalled the software, etc. I finally got the same support response: that all Lifetime users share the bandwidth and that I would have to wait for some to become available. A month later, I only have 3050 files backed up (over 100,000 pending). I have no problem with Zoolz limiting upload speeds or download timeframes for Lifetime users. Turn off Turbo Mode for Lifetime Users, even. But the idea that they can't stop an abusive user from hogging all the bandwidth, or can't provide a usable service level to its earliest supporters, is crazy. Totally useless. Spend your money on an iCloud or Dropbox upgrade.