Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Signing for Wightfibre was easy , any questions answered straight away, always polite. We had 2 guys come and sort our internet, tidy and polite , explaining everything they were doing. All sorted in the time said. Best internet connection we have ever had.
We arranged for the engineer to attend our new home and they hit a problem with groundworks and needed to come back. As both of us work from home not having internet would have been a disaster. Wightfibre delivered a temporary solution the next day which worked perfectly. They then returned and installed the permanent broadband. We have lots of devices on at home and the speed of broadband is fantastic. Our experience has been amazing with both customer service and the broadband itself. Highly recommend!
Very good all round
No fuss on connection quick efficient service
First and foremost, the reason I gave 5 stars was because of the excellent customer care. They are reached within seconds, local staff, local accent. Nothing seems to be too trouble. All services should take notice and try to emulate.. onto the service itself. Fibre isn't as fast I thought it would be, but its doing what i want.. Tried the Netgem TV but cancelled it in the first month, not a great deal there for me, maybe for other's it will be... Unfortunately, it's still a bit too expensive for me and I will be looking around for a better deal.
despite some hiccups at the start, engineers were here with a few hours and solved the problem right away. Excellent customer service!
Good customer service Installation on time Good speeds as advertised Slight confusion on access, but sorted ok.
After waiting for 3 months for the installation, due to the cable not being properly installed in the street, it went very well. The young man worked quickly and efficiently. I do have one niggle however. I stream most of the programs on TV, and still get buffering, which is somewhat annoying. However I have had no problems with the landline, which works very well.
Excellent broadband speed and customer service!
Fantastic service from the initial phone call to the installation. Well done .
Fantastic company!! I was in the process of switching to WightFibre, but due to high demand, the install could not happen for 3 weeks. My previous provider found out I was leaving them and cut me off immediately, leaving me without internet. I work from home in an entirely online capacity. Without internet, I’d be expected to go into the office daily, however, this is based on the mainland, and is not possible. It is a new job, and I am therefore still on probation. Without being able to work, I’d have lost my job within the week. WightFibre worked some amazing magic and have squeezed me in meaning I only have a few days without internet! Truly fantastic customer service! I can’t thank them enough! Special shout out to Matthew Lovett in sales, and Zoe in the administration team, both of whom coordinated with the installation department to make this happen for me! If I could give them 10 stars out of 5 I would!
All aspects are marvellous, great customer service, excellent engineers, great price and brilliant connectivity
Excellent service installed on the day agreed couple of teething problems but brilliant customer service.
Excellent on every aspect, thank you 🙏🏽
Turned up on time, did a good job, very polite and everything has worked since. I don’t believe you can ask for more than that.
I had to wait for Internet to be installed for ages as they couldn't do it on the date but was worth end in the end Internet is very gd and quick
Home grown Isle of Wight service that did a good job
Help very quickly and efficiently received when needed and it's great to have someone to talk to locally.
Always outstanding customer service from WightFibre. Working in customer service I am always disappointed by the lack of service out there but WightFibre are always excellent. Adam delivered perfect customer service this weekend, he was friendly and polite, resolved the issue in no time at all and followed up to ensure everything was ok. It is greatly appreciated to receive such excellent service so huge thanks to Adam and the team. 5*
You were on time. Tidy and although I didn’t have all devices changed to you, you willingly did those I asked of you.
