Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Really dedicated and professional installers
Very friendly and efficient installers, download/upload speeds have been excellent and the connection stable, and when I phoned Customer Services for some advice they were very polite, friendly and helpful, the price is also very good.
Consistent and fast wifi, the fact I haven't needed to contact customer service is really good!
Knowledgeable and courteous customer Service.
For the most part the installation was very good however, I was disappointed with the size of the modem as it was not the same as those shown in your brochure. Likewise the external terminal box was larger than expected, compared to my neighbours. having got used to these issues we find that everything works fine and have had no problems to date.
Speedy contact, increased BB speed and I’m paying less per month
Great customer service. Installation was excellent.
Frequent problems with the telephone cutting out mid call. Sometimes none of the devices ( laptop especially) can pick up the signal from the hub. Phoned numerous times to explain and all rectifications are done over the phone. Need an engineer to look at the installation properly.
Great service, thanks.
Quick and effortless installation and seemless viewing. All really good
We have very good reception all the time.
Easy to arrange
No problems at all after 3 months. Installation was quick and efficient, speeds are incredible and prices unbeatable. Highly recommended.
In my rural location with BT offering only copper cable connections using WightFibre was a no-brainer. Connection speeds and customer service are good. However, we still have an ongoing problem with our landline which is also with WightFibre hence the drop of one star. ...................... Following this review I was soon contacted by WightFibre to discuss a solution to the landline problem. So top marks for service. Thanks.
Friendly, helpful staff. Work carried out very efficiently
I was approached by the company to switch broadband provider, decided to move and was duly accepted, filled in forms for connection grants and was given a connection date. The day came and 2 Wightfibre guys turned up and said that there was a problem with the connection box situated in the roadway, they couldn’t do the job that day. They measured out the distance to the side of the house where the connection box would be sited. I then received another email confirming the new date, then I received another the same day saying Wightfibre would not be able to connect me because their installation teams couldn’t because we lived to far from the roadside! But, as a sweetener we could dig the installation trench ourselves and they would supply the materials! Two Seventy five + pensioners digging trenches, as if they wasn’t bad enough Emails from us asking for reasons, advice, a site visit have been ignored. It seems only those with kerbside homes are eligible. Just appalling, left absolutely disgusted. NEWS It’s 7 days since the Wightfibre post still no contact. UPDATE. WIGHTFIBRE HAVE FOUND A SATISFACTORY SOLUTION. Thanks
A thoroughly professional and efficient service. The engineers were pleasant and knowledgeable.
It just runs well. Speed is much faster than my previous supplier.
Service is fast. When you call customer support you get a real person and if they can’t immediately solve the issue they say they will call back and they do! Personally I have experienced nothing but excellent customer service from the Wight Fibre team.
Installation was fast and clean, broadband speed was up and running straight away giving us the service we wanted immediately. We’ve always had trouble with getting good speed due to the area we live in but Wightfibre delivered.
