Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Did everything they said they would do, efficiently and on time.
Fibre is good and fast but the wifi signal from router to connected devices is poor
Excellent at responding if there is a problem and sorting it very quickly
Easy to swop and all done on time professionally
They have been incredibly helpful and accommodating at every point. I could not recommend them enough currently as they seem to always ensure that any issues I have faced when it comes to my connection be resolved quickly and efficiently while also having great customer service. The internet itself has also given me no issues and has been fast and incredibly affordable in comparison to other companies.
Great service. No drop out problems, with the parental control l can control the amount of time my kids can access the Internet. Reasonably priced. Much better value than Sky or BT.
Very good once connected. Good customer service. Overlap your old service though in case the installation takes a week or two.
Fantastic service, polite, quick & explained what I needed to know. Couldn't have asked for a better service. Also the broadband is super fast and I've had no issues at all. Thank you WightFibre
I happy with the service apart from the only problem is that my Sky Q box I have keep having to resetting it as it knocks out Wightfibre
We were due to get fibre installed AM on the 27th of Nov but the engineer didn't turn up until 1240. My partner was informed that by law she had to be there during the installation and unfortunately we had to cancel due to her having errands to run that afternoon. That's not the reason for the one star review. These things happen. The engineer informed her we shouldn't have been given an AM time slot as his first job of the day had an indefinite end time so couldn't guarantee he'd arrived on time. He told my partner someone would phone me to rearrange the new installation date. This is where the problems start. I received no phone call but I did receive an email informing me that the new date was the 20th of November. 7 days before the original date... I phoned Wight fibre and explained the situation and again was told someone would phone me. I received no phone call but received a new email informing me the installation would now be the 20th of December. I phoned again to see if we could get an earlier date because this date didn't work for me and to be fair it was wight fibres original error that caused the issue and was again told someone would be in touch. I received no phone call but got another email saying the new date would be the 20th of November. Now 9 days before the original date. At this point I decided I didn't really want to deal with wight fibre any more so I emailed and asked for the contract to be cancelled. I received an email in return saying it would be cancelled but it was only after i chased them up that they confirmed they had indeed cancelled the contract. I feel you shouldn't have to chase up something as important as a cancel confirmation but I should have expected it after receiving two dates in the past I guess. Good luck if you have to deal with the operator i had because you'll probably need to become a time traveller.
The product purchased was as advertised
After eventually getting it installed, I am extremely happy with the service. It's 10x the speed we had with BT at a 3rd of the price. Go figure!! The install was carried out by a professional, friendly team, quickly and tidily.
Very good service,good communication and broadband good quality and good value
Very efficient, polite and helpful. Gave us the best service and had a lovely manner from start to finish. Highly reccommend
Really great service did everything I asked with cheerful attitude and kindness
Public relations first class.work force A1.staff very help full .no trouble getting through on phone.
After having broadband installed had a few glitches with setting up my tv’s the customer care were very helpful in sorting out my problems And the transfer from my last provider
I went from paying £84 a month to paying £26 a month. Excellent service, ring them if any problems and speak to a real person. Goodbye BT .
Very pleased with Wightfibre broadband, alot faster then my other broadband provider and cheaper
All is OK (to get 10 characters I have to write further nonsense)
