Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
good good good
I didn't say the service was "Great", just "on the good side of acceptable". The reason is that the installation was very quick and efficient but the TV reception is still mediocre even though we are apparently on maximum reception.
great service
There is nothing not to like, the service is great, engineers in time and helpful, if there is a query or a problem customer service agents are there for you, helpful, friendly and knowledgeable. Really proud to be a customer of wightfibre and would recommend happily
Quick and easy installation. Much better than experience with other companies
Friendly efficient team who installed wi-fi it up with minimal fuss - Thank you
The installation process and the transfer from SKY went smoothly. But I had issues with setting a few devices, such as a not-so-old laptop (6 years), a speaker and a kindle to the WiFi, using the router provided. I ended up buying a more profesional router.. The customer service was very good, trying to guide me through the process of setting up the network. Hence 4/5 stars... Overall, good value for money.
They were on time, professional and cleaned up after.
Excellent service, and great broadband
Friendly fitters who made a nice tidy installation. Happy with the broadband thank you WF
it works fine and seems fast enough
Free WiFi for charity Nice people to deal with. Workmen clean and tidy while doing the installation. Cheerful and chatty. A good experience in all. WiFi working well so very happy. We are now a hot spot to help the homeless. What a good result.
Hassle free reconnection
Being able to talk to a real person makes so much difference! We had had a very bad experience with a previous supplier and WightFibre have restored our faith. We have found them very professional butchers also human.
The efficiency of my initial connection and the speed which they rectified a fault when I had a difficulty.
very good service wish we had done this befoe
We are very pleased with Wight Fibre. Put in to the house via a difficult driveway. Small problem first day but was sorted out very quickly. Thank you
Broadband is great. TV I can’t get free view without changing a connecting wire (which I can’t get at) . Netgem has 26 channels which are all BBC including radio stations. No ITV, apart from the Players or Channel 5, very clunky with what I can get.
The service and reliability of this broadband is second to none . Only the installation problems we had is the reason for my removing one star from the total. This seemed to be done in a hurry and cable fixed to a position not suitable for it.
Prompt response to request for a quotation / feasibility review. Move over to the new phone system and broadband connection was smooth with staff being responsive to requests. Flexibility of the phone system has made managing calls much more effective especially calls via mobile App.
