Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Great service & friendly efficient staff. Nice to talk to a human & resolve any problems quickly.
Customer service was excellent, quick installation of our broadband and have had no problems since.
Good experience all round
Moved the the isle of wight back in October. Should have been transferred by my old company. Never was. Phoned wight fibre and wow. Excellent service. Speak to a local person. Great speed and very happy. Would recommend anyone to choose this company
Contact and service was exceptional. A few issues on installation but was swiftly rectified. Reliable and stable speeds
WightFibre Company installed everything and checked all was working properly. Left clean and tidy
Decided to use Wight Fibre after some recommendations from friends and hit and miss services from bigger providers. Phoned up to see what could be done and the whole process was explained and booked in from a friendly 10m conversation. Installation was done in about 2hrs, involved drilling a hole in walk and feeding cable through. Since then, this is BY FAR the fastest and most reliable Internet I've ever had and I only use the basic package. Would recommend to all IOW residents.
Fast broadband. Only criticism is when recording you can only watch limited programs.
I am extremely satisfied with my Whightfibre Installation z the reception is much improved from my last suppliers. Your team are excellent so supportive and Helpful . Thank you .
Professional installation and great to have uninterrupted access to fast internet, thanks
Great customer service, any problems always resolved quickly, super friendly, just a brilliant company all round
Good sales info via the phone ahead of purchase. Arrived on time for install. Would have preferred hub to be fitted into same location as previous hub, as all ethernet cables for the rest of the house ran back to that point, however hub was fitted onto external wall - however this agreed with my wife whilst I wasn't at the property, so understandable. I would have hoped that the installers would have looked at the existing situation & matched it rather than asked to install the easier option.
They got the job done
If this review were just for Broadband speeds it's be 5/5! Going from 42mbps to 328mbps is just amazing. Communication throughout was good and installation was quick and simple. My only negative, which is more on me than Wightfibre, when asked were to install, don't just put it by your front door like most routers are. Put it in the middle of your house (depending on your lay out).
We are very happy with the service they provide
So fast and happy with purchase
We waited over 18 months for installation from our first enquiry, on 3 separate occasions we were given installation dates which were constantly pushed back. However, once available installation was very quick and the team were very knowledgeable and courteous. During installation they identified an issue with our equipment which they quickly resolved. Access speeds on both upload and download are as expected and in fact regularly exceed stated their guarantees, would highly recommend them.
Good customer service & reliable
Arrived on time. Helpful and courteous. Service excellent and has not buffered once since installation
Very impressed with the service received and great that you can talk to someone straight away and not have to go through automated message. We have a bit of a problem getting connection in one side of the house so we will need to look at that, would prefer to buy an extender from Wightfibre rather than paying monthly for one/two so again need to look at that. We have had a problem getting the router to reset after power gone off and have had to ring every time but one which is ok if phone line open but if closed would have no wifi so no tv either.
