Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Connection a nightmare promises not fulfilled . Just had a reply stating no record of any issues . Had two site meetings and agreements of what works to be done by WightFibre on our road with our neighbours.after several emails to them we found out works will not be done and we had to do it ourselves . Very negative and poor service and left with no phone line or broadband for five months as we was promised works to be started within a week of our disconnection
Most things are fine, but with the system switched off by accident it was quite a time getting up and running again. Also the was an outage this week, it would have been nice to have been notified
Excellent customer service , polite staff extremely helpful, has some initial problems, sorted and at moment running Ok. Probably better going for the faster download speed but it’s expensive.
Local humans always ready to help at the end of the phone. Polite and friendly staff ,strong reliable and never keep you waiting .
Friendly efficient installers
Very pleased with service provided and now have reliable broadband with speed in excess of 100mbps
I have been very impressed with Wightfibre so far. From first contact, the sevice has been fantastic. When I did have a problem, an engineer arrived within 2 hours and had the problem fixed very quickly. Nothing whatsoever to complain about.
Excellent speeds
Installation on time Polite and helpful engineers Very good product so far
Customer service is very good however its taken a long time and an additional subscription to achieve the coverage and connectivity i was expecting from day 1. The disruption to the residents living in the road was inconvenient, messy, disruptive, long (3 seperate contractors) and poorly done (damage to the road in front of my drive that took nearly 4 months to rectify!) There are limited options for a smaller subscription unless your on benefits! All i wanted was a clear connection with reasonable coverage, i dont need to stream and have 100's of upload/download capacity, being able to open emails and wifi call is all i need. I had to continually reconnect to WiFi because apparently being in the next room from the hub was affected by the thick walls? I live in a 1960's bungalow not a castle! Anyway ive had to pay for a booster, hopefully i will have the coverage im paying for now? 🙏
Hello,the mobile phones get auto disconnected some days ,and its really hard to get cconnected once this happens.
Have been very pleased with the service, response and quality of the company and product. Wightfibre well worth the wait for broadband. The only negative was installation of cable in the road. What a nightmare that was!
A local company who are contactable by phone. So far they have been patient, kind and helpful with my queries prior to installation and helpful subsequently. The chaps who came to install the connection were efficient and helpful. I like the fact that im only on a monthly contract and at a much better price than offered by BT who I'd been with for over 40 years. BT only offered me an improve offer once i had advised i was leaving, they had failed to do so on previous occasions when i had tried to get a better deal from them. Customer loyalty is not a concept BT understand.
Awesome speed, great price. If you're on the island and you can get Wight Fiber, you really should....
Very good, well pleased
Signup was simple, no pressure sales to buy packages, monthly contract, great speed, more than I know what to do with, 900 Mb for less than 28 Mb Sky Broadband. Installation was around two hours, fibre supplied overhead from telegraph poles, small box on the outside of the house and again on the inside. No mess and no fuss. My doubts about the service, installation and mess were unfounded in my experience.
Very good service. Any queries dealt with in a friendly, prompt manner.
Does what it says, fast and very few drop outs-probably my computer
Helpful staff and installation crew. Unfortunately the cable from the road couldn’t be sited where I wanted but minor irritation. Overall, a good customer experience
We recently moved house and we phoned in to let them know so we can get connected on the new home. I loved the customer service and care. We got connected immediately and we were truly impressed. Thank you
