Company Details

I have been trying to call the customer service FOR THREE DAYS NOW. No one picks up the phone. I want to reschedule or cancel my moms flight due to the global pandemic of Corona virus. She is an elderly person and can't travel during this situation. I am a student, so loosing the refund money or the cacellation fees means lot to me. We called the original airlines and they said 8n order to get refund we need to call Vayama. Since we booked through them. But VAYAMA is just acting AGAINST business policy and not picking up phones or replying to email. WOULD YOU TREAT YOUR FAMILY AND FRIENDS LIKE YOU ARE TREATING US, IF YOUR FAMILY AND FRIENDS WERE IN SIMILAR SITUATIONS??????? If we do not get refund we'll be very frustrated. You are putting your business model in danger by loosing people's trust. Remeber money comes and goes, but once you loose people's trust and your reputation it wont ever come back! In this serious situation, when every other conpanies are trying to help people and traveller in every way they can, Vayama is just acting very irresponsibly and adding to people's misery.

Worst agent to deal with. Making people jump through hoops instead of giving full refunds for trips booked to quarantined countries. DON’T EVER do business with them. Many better options.

Ya doljna bila letet 21 marta iz Stambula v Pragu i 27 marta iz Pragi v Stambul. Segodnya mne prishlo soobsheniye iz turkish airlines ob otmene reysa iz za koronovirusa. I oni vozvratili summu bileta v poln razmere. Proshu vernut moi dengi. Nomer moyego bileta 2357446006852 Zvonu vam, ne otvechayete, pishu, ne otvechayete. Ya trebuyu vozvrat svoix deneg.

Estamos muy preocupados porque viajamos el domingo 22 de marzo y queremos cancelar la reserva debido a las políticas de restricción de los países que visitamos por el coronavirus. No podemos comunicarnos vía telefónica . Nos responden que tenemos que pedir a la aerolínea y la aerolínea nos dice que Vayama son los únicos responsables para cancelar. El pedido de cancelación se realizo el 14 de marzo y aun no tenemos respuestas concretas. La reserva es VPA-0902757. Esperamos respuesta.

Awful! Completely ignored me

Unbelievable!!! I received a message from the airlines telling me that some segments of my flights got rescheduled or cancelled and I will get a full refund of my ticket. To proceed with the refund, I have to contact the agency I bought the ticket from. I can’t reach them through phone and sent them an email requesting the cancellation and my full refund and silence radio. Nobody got back to me. My Booking number: VUS-15732692 Airline reference: JRQTIB. Please Vayama customer service, refund me my money. Thanks.

How can I get my money back they don’t answer what should I do my flight is cancelled and now I need to buy another ticket from different airlines anybody got they money

Booked with them to Brazil and now the airlines says we dont have the connection to our final leg in Brazil. Told us to call Vayama and Vayama does not answer phone calls or reply to emails, Flight leaves in 2 weeks and we are hopeless. Worst company ever. STAY AWAY from them

Have been trying to contact Vayama customer service since past many days, both, by phone and email. Absolutely no response, whatsoever. I even opted for premium package thinking it might be advantageous to have one in case of date changes/cancellations. Now I begin to wonder what kind of utility the premium package has when they don't communicate.

Been trying for days, Like everyone else, but to no avail. They are avoiding their customers AT ALL COSTS, in hopes that we will either give up and just go, potentially risking hundreds to cross-contamination. All most individuals want is to change their flights to a later date, but they ABSOLUTELY refuse to reply in an intelligible manner. Vayama LLC is owned by Travix International BV which will also be given a review, because at some point someone needs to be held accountable for their utter lack of competency or compassion.

I’ve tried calling multiple times with no response, just an automated response saying they will answer through email, then eventually saying all their offices are closed. No response to my emails (booking reference number: VUS-13335336) and so I don’t even know what to do at this point. We were trying to rebook our flight based on the airline’s policy, and now cancel it, but we have just been ignored for weeks now. Horrible service!

buenos dias, estoy sumamente preocupado ya tengo he comprado dos ticket de vuelo piura - cancun ida y vuelta; pero por obvias razones coronavirus es imposible salir de mi pais ( peru) y estoy tratando de comunicarme para cambiar las fechas de viaje y no puedo, ni jaj ninguna opcion y los numeros no responden, envie correos pero solo me llega una notificacion autmatica. mi vuelo es el KUSW-8450828 con fecha para el dia 19 de este mes de marzo del 2020 espero alguien me pueda ayudar

The experience with this website has been absolutely disheartening. My flight (VUS-15202887) was cancelled by the airline. I contacted the airline which directed me back to Vayama. I emailed and called 5 times, waited on hold for hours. At this point, I am looking for any legal recourse that I have to hold these people accountable for basically stealing my money at this point. I am open to any ideas folks.

Terrible service, confusing insurance policy; It took two weeks for them to get back to me to say I could not get a refund, after paying the additional insurance fee. Ridiculous.

They change cancellation prices without documentation. It took them weeks to respond. They failed to cancel my ticket. I waited on hold for over an hour multiple times before just being disconnected. when I complained via email with a request for a call i was ignored. stay away!

The airline cancelled our trip, we haven't been refunded, and we can't get a hold of anyone at Vayama to give us our money back. They don't even show that 3 of the 4 flights we booked have been cancelled by the airline. The airline keeps directing us back to Vayama to get the refund squares away and Vayama hasn't reached out to us and has hung up on us twice after we waited on hold for 2hrs.

It is the best.

Go on Better Business Bureau to see real reviews by authenticated people.This website is a scam. They don't have a functioning customer support, they just send you in a circle to email and call back. They don't allow changes to tickets or cancellations, when I tried they wouldn't allow it and charged me regardless for not even giving me my tickets.

Tried contacting them multiple times to change my flight date because of the coronavirus. Their customer service phone number is not taking calls and there are no responses to my emails. They are flat out ignoring me and many other people who have booked through them. I spent over 1500 dollars of my hard earned money, and they are flat out ignoring everyone! Waste of time and money using this company!!!! Avoid Vayama at all costs!! Update-I see the comment and you didn't put up an actual link. Vayama still hasn't reached out to me. Crazy how you respond to this review, but not respond to my emails, considering I'm scheduled to leave in a few days and everything is gradually turning into lockdown because the coronavirus is growing! My booking number is VUS-14147267

If you want to lose money, book your trip through Vayama. The worst customer service. I couln't fly because of Corona virus and they did not respond to to phone calls or email. They just stole my money!