Company Details

How can we get our money back from Agency?no answering calls or emails. My flight was cancelled since March. Can the court help with this? Is there an office for them?

Inquiry to my cancellation that was done 2 months ago due travel restriction and I just received an email, July 4, that they cannot process the change or cancellation because I had done it through my credit card. I was supposed to leave on the 12th of June and my inquiry was only responded AFTER my travel date. Imagine if I waited for their response, they would have an excuse to not refund me because my travel date had already passed. I would not be booking with them again and I hope everyone who reads this email will have some sense of how they treat their customer.

The worse place for your travel needs. I booked tickets for myself, my wife and daughter through them and they also charged $10 per seat ( going and coming ) for the trip which never heard off because choosing your own seats is totally free but this company ripped us off with $120 total for all three of us. Then due to pandemic and flight operation were suspended and only way to come back home was through US Embassy. I requested a refund for return flight for all three of us which they flat out refused because since flight was changed they told me to reach out to airline direct. Guess what when i reached to the airline they told me that since travel agent were the one booked the flight i have to go back to them for the refund. I have emailed these guys so many times which i did not received any response and plus their phone line is not even working. What a horrible travel agency i ever dealt with, i will be reporting them to BBB and FTC because im sure i am not the only one who they did wrong. **** AVOID THIS TRAVEL AGENCY ALL TOGETHER ****

Absolutely horrible!!! Do NOT book through this company. I am trying to cancel my flight due to the coronavirus and they haven’t responded to any of my emails and their “24/7” helpline is no longer in service. A TOTAL SCAM

SCAM TRAVEL AGENCY! They are using the current Pandemic as a way to scam customers. They will tell you the airline has canceled your flights when in reality your flights will still be operating! They informed me my flight was canceled by the airline and rebooked it to the wrong destination and for a week later, without my permission. They would not do anything to fix this issue and put all blame on the airline. When confronted they fraudulently canceled my rebooking, stating the new flight was canceled due to COVID-19. From contacting the airline it was discovered that neither of these flights were ever canceled, and certainly not for any of the reasons Vayama gave. The airline also had no records of receiving funds or of rebookings. Vayama insisted that a refund would only be received through the airline and not them, stating to not contact them again. Unfortunately for them I had paid with a credit card and was able to be refunded by filing a claim with my credit card company. This company will attempt to steal your money, complicate your bookings, and ultimately cancel them on you, with the intent to take your money without providing you any service. Avoid them at all costs.

Worst experience ever! DO NOT USE !!!

My wife ticket apply to refund, but my daughter's ticket wasn't applying for a refund. What I don't understand is that even if I understand that the phone service doesn't, I don't understand even sending the same answer. What makes you so lazy? After this Kobe-19, I really don't want to deal with the company here.

I still have not been refunded for a flight that was cancelled in mid-March. They also refuse to answer my email attempts, or they send me a response copied and pasted from their website coronavirus FAQs. Ridiculous. Je n'ai toujours pas été remboursé pour un vol qui a été annulé en mi-mars. Ils refusent également de répondre à mes tentatives de les contacter par mail, ou ils m'envoient une réponse copiée et collée de leur site web coronavirus FAQs. C'est ridicule.

Worst customer service, they are all illiterate people replying saved answers again and again. DO NOT purchase tickets through them no matter what. I wish I can give them zero start. Terrible.

HORRENDEOUS, DISGUSTING, BAD SERVICES TRAVEL AGENCY, SCAMMED A LOT OF PEOPLES, LACK OF CUSTOMER SERVICE... I HOPE THEY GET SHUTDOWN WITH BETTER BUSINESS BEAURUE...THEY SHOULD NOT OPERATE, DOING AN ILLEGAL OPERATIONS, CANCELLING PEOPLE FLIGHTS,NOT REFUNDING PEOPLES MONEY FOR THE SERVICES. WILL NEVER RECOMMEND THESE COMPANY, VAYAMA,BUDGET AIR, KAYAK,SKYSCANNER...BEWARE, DONT FLUSH AWAY YOUR HARD EARNED MONEY IN THESE BAD COMPANY....🤮😡🤬

Vayama its the worse website to buy tickets first of all they don't have a 24 hours for you to cancel any reservation they charge 100 dollars if you want to change anything even if it is with in hours , they never pick up the phone everything is done true email and they really stuck im very desapoint I bought 2 ticket for international travel 4 hours later I realize I had the wrong return day i call no one picked up sent a email they said is up to the airline to get a refund i had no choices customer services its horrible 😡

Can someone please help me get my money back I booked a trip with this company and I can’t get in touch with them they keep ignoring me please someone help I need my money for food and my rent , after reading all these negative reviews my anxiety has gone through the roof

Terrible crooks! Bunch of crooks who do whatever they want and totally ignore all customers! They ignored all email and phone communication for the past 4 months! Instead of issuing the refund they were supposed to issue, they sent a silly voucher instead, and ignored all communication insisting on the refund due. Essentially they just stole the money and ran away! Stay away and never use this company! They do not deserve to be in business at all!

This is a horrible company!! DO NOT USE!!!! It’s impossible to get them by phone or email. On their site, they allow an option of booking “premium service” which they state allows you to change your plans. It does not. It has taken me 4 days of continuous hours of letting their phone ring until someone finally answers. When they do, they are very rude and offer no solutions to emergency medical problems forcing us to rebook. Just keep saying non- refundable.

If I Could a Give Vayama ZERO Stars .... like many of you, my Int’l flights were Ultimately cancelled by the airline because of Covid. Prior to my scheduled departure date, I had been calling and emailing Vayama and they just weren’t answering or responding. So I called the airline and was (correctly) told that Vayama was the only one who could make changes or get a refund. Vayama NEVER contacted me, they NEVER contacted the airline for my refund, and flat out LIED in response to my Better Business Bureau complaint. Luckily, I purchased the tickets on a credit Card and contested it with the bank. Vayama lied to the bank as well, saying that it was MY DUTY to contact the airline. My advice to you, 1). Don’t be tempted next time to buy through an outside of the USA virtual travel agency, just to save +/- $100, 2). If you do, make sure you keep a transaction contact log including conversations, dates, times, and names. 3). For your protection, and to retain your dispute rights, ALWAYS use a credit card, NEVER a debit card. 4). Keep copies of all emails, save copies of screen shots. Vayama underhandedly disabled the “send copy of email to myself” feature from their website, so unless you save a screen shot, you have no record and they will NEVER respond. In short, buy the ticket directly from the airline, or from a more reliable travel agent that is based here in the USA and who will actually answer the phone when you get stranded someplace, or if you need follow-up with your booking.

I purchased International tickets and they were cancelled due to COVID-19 on April 4. I've been told they have to wait for refund from airline and the airline will issue a check . Airline says refund should come from Vayama. I have just spent a total of 1.5 hours on hold with Vayama to be disconnected three times. It sounds like they pick up and then hang up. I'm filing a claim with my credit card company and a complaint with the DOT.

I bought tickets from this vendor and the airline cancelled my flights due to Covid 19. The flight was early June and the cancellation notice from Vayama was sent in April. I am told that the refund will be made with no specific timeline. I haven't seen any credit for 2 months but at least it is a promise in writing that I will be refunded. It's still better than other vendor, trust me. My flight is a round trip int'l flights from the USA so by laws the airline MUST fully refund me. Travel voucher is not acceptable and in fact is illegal. I give Vayama a 2 stars because while no actual refund is received, Vayama at least made an effort to inform me. I started credit card dispute to expedite my refund. Let's the powerful credit card companies deal with them. AMEX Platinum will crash them. You should do the same if you are fed up with those vendors during the pandemic. Why wait for their mercy when you are a deserving customer in this case. Call your credit card company to initiate a dispute today. Remember, once the credit card company (Visa/Master/AMEX/Discovery..) contacts Vayama on dispute, there is a deadline to solve. Vayama is not staffed to handle claims with credit card companies so if every single customer affected by Covid starts the dispute. So let's do it all together in a massive wave. If Vayama fails to get back to credit card company within a month or so (or whatever the deadline is), you are FULLY REFUNDED. Know your right and execute it. UPDATE June 25: I was fully credited by my credit card company after over a week of faxing the filled-out dispute form.

I bought an air ticket with insurance and neither the company nor the insurance they advertise are responsible to refund the ticket.

平常時に使う分には問題が無いが問題発生時に対応が不親切。 KAYAK（VAYAMA）を通じて購入したチケットが、COVID-19で飛行停止となってしまいました。 航空会社に問い合わせたところ返金は代理店を通じて受けてくださいとのこと、メールで返金を依頼しても返事がなかなか来ないのでしびれを切らして電話をしたところ、25分ほど待たされて繋がったのはおそらくインドあたりの外注コールセンターでやや埒が明かない対応。 「航空会社から代理店へ返金したという証明を出してもらってそれを確認したら返金処理に入る」という対応でした。すでにメールで航空会社のCOVID-19の返金ポリシーなどは伝えてあるのに、返金の確認は代理店の業務範疇だろう。COVID-19でどこも大変なのはわかるが、こういう時こそ顧客対応の質が問われる。 検索しやすい、価格も安いということでこれまで愛用してきたサービスだったが、返金などが生じる特殊な事例には顧客対応が悪いので注意すべき。英語ができない人はオススメできない。 I asked refund my ticket which was suspended due to COVID-19 pandemic. But email reply was not follow up my request, so, I made a phone call and waited for half hour to connect out sourced call center. The call center operator said I must get evidence of airline refund to the agent. Is it my duty??? I already shared the refund policy of Air Tanzania that they will not put any penalty or charge for canceling air ticket due to COVID-19 on email. Generally KAYAK, VAYAMA service was good UI and easy to find good price ticket, so, that why I use their service, but this kind of unusual situation which is not listed on FAQ are very complicate and slow response. I understand there are tough challenge in tourism industry all over the world at this moment, but the customer support in emergency situation is very important for customer sutisfuction.

I am really not sure how this company is still in business. My flight to India was cancelled by Qatar Airways and my full ticket price has been refunded 2.5 months ago but Vayama has continued to lie that they are waiting for Qatar Airways to process a refund despite me forwarding my email communication with Qatar Airways. Finally I opened a dispute with my Credit card company and now it’s please send us the charge back withdraw letter and we will respond to you. What kind of a company does business like this? I responded back to them saying it’s upto them if they refund or not but am not withdrawing anything. If Qatar Airways has refunded I don’t see why Vayama can’t credit back the amount to my credit card unless they don’t plan to. Zero stars. I would never buy a ticket through Kayak- Vayama ever again.