Company

The Mobile Guru

Level 1, 36 Park St, 3205, South Melbourne, AU

About The Mobile Guru

Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.

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Shean Cortes 08 February 2025, 18:06

Had the best price for my device I was selling, fast communication and payment, there was delay but an error on my end which was quickly fixed up on their end. Would use again for sure!

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Margaret H 07 February 2025, 12:17

Sending my old phone to Mobile Guru was such a seamless and efficient process. Communication was excellent every step of the way, and payment to my account was very speedy. Am very pleased to have found this efficient efficient business with great customer service.

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David Li 07 February 2025, 09:17

Very happy with the service, reasonable price, sold iPhones got money very quick. Customer Service very good quick reply to my enquiry. Will definitely use Mobile Guru again.

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Amy Trotter 06 February 2025, 12:40

Sent in my old iPhone for a bit of cash. Super simple process, quick turn around time with prepaid express post, and a fair for the device price.

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Ray Green 06 February 2025, 04:58

A seamless, professional transaction. I highly recommend Mobile Guru ! top shelf performance in turnaround time and payment.

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Nathan Fox 05 February 2025, 05:57

As straightforward as it should be. Easy to send phone to Mobile Guru with their paid returns label, was kept informed as to when the phone arrived and assessed. Got a reasonable offer and was paid the next day. Very simple and transparent.

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Beverley Smith 04 February 2025, 12:05

Great experience dealing with Mibile Guru From start to finish, kept up to date with my phone return.

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Michelle 04 February 2025, 09:03

Can’t believe I didn’t know about this way of on selling phones before! Gave honest appraisal and stuck to it. Money transferred as promised.

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Marcel 04 February 2025, 05:40

Quick and easy delivery of my phone to Mobile Guru with the agreed funds being deposited on the same day as phone received. Would recommend.

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Angela Pierce 03 February 2025, 12:11

Nothing but praises for this business! If only other businesses realised that the key is good communication and customer service. I sold my phone by posting it in with a label provided by MG and the price quoted was fair and the best available. The instructions and the MG website are clear, including returning the phone to you if you aren't happy with a revised offer if you have misclassified the phone's condition. I received an email within an hour of the phone arriving at their office. By the next afternoon (during a busy period), the phone was assessed and the quoted value deposited in my account, with email updates all along. The only thing I might suggest is an option on the website for the seller to add insurance at their own cost to the Aust Post prepaid return label. I added this at the PO but it was a bit complicated for them to do it. Overall, great service, will use MG again.

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Deepansh 03 February 2025, 09:05

Easy straightforward transaction however a little slow between receiving, inspecting and paying out (compared to whats advertised)

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Jasmine Ramsay 03 February 2025, 09:01

Easy experience, fast and communicative would use them again to sell device.

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Gabby Jones 02 February 2025, 08:56

The whole process of selling my phone was super quick and easy. Clear and easy instructions, a great price for my device, a fantastic experience all round!

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RichL 31 January 2025, 19:07

Got a great price for my iPhone 12. I was able send it to them postage free. The process of printing the address label at the post office was too easy

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Rebecca Dawson 30 January 2025, 17:56

Sold two iPhones, got the best price I could find online and the process was very quick and easy. Got my the amount quoted before I sent the phones in and received it very quickly. Would use again next time I upgrade

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customer 30 January 2025, 09:34

Excellent communication and speedy service. We would definitely use MG again :)

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Vipin 30 January 2025, 09:04

Dropping off the phone was easy. I got the quote under an hour and payment processed within 24 hours! Very happy with the service. Will use in future too!

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BK 30 January 2025, 05:36

The transaction went smoothly and I consider the evaluation was fair.

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Kavin Bhardwaj 28 January 2025, 21:29

I recently sold my s23 128 gb mint phone to Mobile Guru, who greeted me with great customer service and the best price to beat competitors. After handing in my phone, the payment process was flawless and within a day left everybody satisfied. If I am ever to sell another phone, I would come to Mobile Guru, and advise friends and family also to do the same.

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Carole Nicholson 28 January 2025, 06:21

I found the mobile guru site easy to navigate and deal with. Quick response would recommend to anyone cheers