Level 1, 36 Park St, 3205, South Melbourne, AU
Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.
Great experience with The Mobile Guru. It was easy to post my old phone without paying postage. Once they received it, they contacted me to advise me of the condition of my phone. The price was a little less than the quote due to some damage. But it was a quite old model so I was still happy that they could buy it. I was paid on the same day. Quick service. Thank you so much.
Super fast turn around! They put money in my account 3 business days after receiving my old phone.
Had a great experience. The refurbished phone I bought was cheaper than other refurbished dealers, was in excellent condition as they andvertised and I received it within 3 days. I sold my phone back and the condition was determined to be the same as what I had said so I got the money I was quoted. It was credited to me within 3 days of me accepting the quote. Cannot fault these guys and will definitely be back
I was given a fair quote for my iPad, easy instructions to send in, quickly assessed and paid soon after. Very happy with simplicity of transaction
Lovely experience with the team at Mobile Guru. I sent my order to trade in my iPhone 14 pro in mint condition and had Rhys check it to see if he agreed on the condition, which he did. I handed over the phone earlier today and have already received the payment. Hannah was also communicated well via email. Thank you for your service and I would definitely recommend talking to them to understand their procedures:)
Simple and easy system - fair price given for iPads and a quick payment
I've sold two mobile phones to Mobile Guru now on two separate occasions - and iPhone X and iPhone 12 Pro. They are so easy to deal with and efficient. You don't even need to pay for postage of the phone to them as it's reply paid! As soon as the phone arrived, they ran their diagnostics and I had an outcome very quickly, and payment processed soon after. So much better than selling old phones on Facebook marketplace and having to deal with randoms, fake enquiries and pay ID scammers! Mobile Guru is a much better option!
I’ve used this company twice and on both occasions I have been super impressed with the speed and accuracy of service. Both iPhones have been traded in top condition having hard case and screen protector applied. Condition is communicated and payment is made. I will use again if the need arises. Well done to all involved
I am writing this to share my horrible experience with mobile guru. I placed an order for iPhone 12 on 26th december,2023. I did not receive phone until mid-January 2024. I called mobile guru several times than lodged claim through PayPal and they responded me saying they will investigate and get back to me. After waiting for few days I called several times to talk to the person called "Hanna" who finally apologised and explained about delivery address issue. I put address of a LPO for collection that could not be found by a Postie. Anyways, after several efforts from my end as they never contacted me to update, I got told that they will send me phone once they received from Australia Post. I had to convince Hanna that it is not my fault that phone got lost and I need my phone sooner, so Hanna agreed to send me another phone during February via Express Post. After a week of non-receipt, I called them again and Hanna again mentioned that there was an address issue. Apparently, I called Australia Post and was told that the was sent to the address mentioned. I finally got my refund without proper apologies except generic message at the end of February 2024. I had a death in my family in January 2024.That was so hard to deal without a proper phone. After three months, I got to know I had to restart my search for a phone. You know why never go near mobile guru!!!!
I'm embarrased for Reebelo that they use these guys. Bought a "good" quality iphone 12 pro max. Phone arrived with a jaggered plastic edge that cut my finger, speaker holes were blocked with gunk and worst of all, after some light use there was screen jittering on the display like a bad TV aerial. I sent it back under a free return and requested a replacement. They instead decided to "repair" the phone - in other words: open the box, reseal the box, send it back. Phone arrived in the exact same condition as I had sent it out - Clearly no effort from these guys and I bet they charged Reebelo a repair fee. Unless you are buying Pristine condition which I'd also be concerned on what their definition of that is, I would stay away from these guys.
These guys are very quick. Updated me for every action. Very responsive & trust worthy. Recommendable. 👍
So a samsung s20 plus 5g with a (out of warranty), samsung warranty replacement screen ( known issue) and new battery with no rear scratches only gets a "good" rating downgraded from mint with no explanations. I won't be recommending this company to anyone
The worst possible experience. I wouldn't suggest them to anyone because they fall short of their promises. While selling, they locked in price of $1,540 for my new Samsung S24 Ultra. They stated that they would honour the $1,540 price lock for the new S24 Ultra for a period of 14 days. They attempted to take advantage of us when we dropped off at their location and continued to give us $1300 (despite the fact that the box was unopened and the phone was working properly). Even though we travelled from Canberra to Melbourne for just drop off. When the product is with them, they begin to bargain and don't provide you what they state online. They step back and make lame excuses. Don’t fall in their trap and use anyone else while selling and purchasing your phone.
It took four months and maybe 30-40 constant emails from me to “find” my phone pay me. Would not recommend, there’s plenty of other companies out there, use them
Well my galaxy s22 ultra was in excellent condition until they revised it to poor condition. Saying the pixels are stuffed but the phone is only 11 months old. Don't use them they will lowball you. Never again.
Mobile Guru are excellent. Communication was quick and friendly and I received a very fair deal when selling my phone. I would highly recommend them!
Well we had a problem clearing all the data from the phone prior to releasing it for sale. The mobile guru staff were very helpful in guiding us through the erase procedure.
Quick and easy experience selling my phone, have already recommended to friends!
I sold my iPad to The Mobile Guru. Super easy and speed process. They answered all my emails in a timely matter. I dropped off my iPad on site and all staff were super friendly. Overall, better value compared to competitors.
It was a great experience, easy to post to them and easy process. Was a little slower on the mobile phone checking process but overall everything else was very quick and the money was in straight away.
