1 Hampton Park West, SN12 6GU, Wiltshire, GB
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
We bought a modular Imogen sofa and four Floyd chairs from The Lounge Co. Everything is very well made to a high quality and looks great. Storage, delivery and sales support were excellent. I'd definitely recommend The Lounge Co to family and friends and we will buy more furniture from the company in the future.
We ordered a customised sofa in mid October. I was happy how we could choose different shapes and fabrics for the sofa. The website said it would be arriving by December, but I got it much earlier in late November! The delivery team was also very helpful and friendly. Highly recommend!
Very happy with the quality of our sofa and chair.
Lovely fabrics and quality, good delivery, very happy
From the very first call the operator gave very good advise she was professional, knowledgeable and had a good understanding of matching and coordinating fabrics and colours.
Truly disgusted with service after 1st sofa arm fell off ...now the 2nd sofa the centre section now held together with 2 brackets and glue £1.900 for the privilege and to get blocked on Facebook disgusting no one called to ask if I was happy nothing shameful service At no point have customer service even tried to contact me ...my sofa isn't the same it's held together with glue and brackets ...the centre support was broken ...I've pictures of it I can feel the springs at the back support .....I could add more but what is the point they are not ...interested in my purchase or the problems I have ...DISGUSTED SO MUCH FOR THEIR GUARANTEE....
Easy order and delivery, very smooth, no issues
The order from lounge co came on time and the product was in good condition. This is a marked improvement on the last order which took 6 months to make and then went missing! A huge improvement in service, well done Lounge Co and thank you
From choosing to delivery was expertly done Chiswick shop was great helped us choose they had great knowledge Delivery was 4 weeks early Had to be left in hall as legs needed to be taken off went in very easily at that point reassembly was no problem at all One damaged leg on Delivery told shop one week later new leg arrived Went for 4 seater lola in leather Very pleased
Poor quality of the cushion interiors. They go very saggy and soft after a couple years of use. However, these only have 1 year warranty (I wonder why), so they change you on average £150 per cushion interiors to replace them. Unfortunately they replacements are as poor quality as the originals so you have to spend money every 2 years to keep the sofa comfortable
Excellent service. Delivered when they said and chair is beautiful
Love our sofas! They fit perfectly in our new home. Incredible price & they arrived ahead of schedule! What's not to love?
High quality items. Sofas are very cosy and delivery was professional. I emailed Lounge Co a few times regarding a change of address and change of delivery date and they were prompt and helpful in all their replies.
We visited lots of sofa shops and sat on A LOT of sofas. We found what we were looking for at The Lounge co and it was cheaper than some of the other options too - good value for money. The delivery arrived exactly as expected and on time. I'd have preferred a slightly wider range of fabrics and colours. But otherwise it was a great experience.
Ordered free fabric swatches, which arrived very quickly. We were told 12 weeks delivery but was ready in around 7 weeks. Delivery was on time with plenty of updates during the delivery day.
I ordered a sofa bed from this company on 11 July 2023 and was quoted an approx delivery of 5 weeks (around 14 August) They then contacted me and said it would be delayed until W/E 13 October. (They offered 10% discount for such a long delay) They then contacted me again and said it would be delayed further until 23 October! Over 4 months waiting for a sofa bed to be delivered. Completely unacceptable I had no confidence in them meeting the new date so I cancelled the order and bought a sofa bed from a competitor and it was delivered in less than 3 weeks
Fantastic chairs. Some issues with delivery damage but the team at TLC were excellent, responsive, professional and stuck with us until the problem was fully resolved. Sometimes things go wrong, and thats when you see a company's true colours. TLC came through and we love the chairs. Good quality, look great. Thank you to the team for great support.
Over the moon with our sofa from the Lounge Co. Great service all round from ordering to delivering !
Good quality, but took a few weeks longer than the stated time. An order update email on late or delayed items would be good.
Staff in store were so helpful. This is the second sofa we’ve purchased from The Lounge Co. It’s so comfortable and we love it. Delivery was much sooner than expected, which was great!
