1 Hampton Park West, SN12 6GU, Wiltshire, GB
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Comfy sofa, looks great - good communication and fast delivery
Great sofa. Comfortable and feels sturdy and well made, and smooth ordering
Fabulous products comfy stylish Beautifully delivered on time
Excellent delivery. Updated by phone. Helpful drivers with bringing chair upstairs
Great sofa — good communication via third party store and delivered two weeks sooner than expected.
It’s coming up for 1 year since we bought our sofa. Firstly the positive, the purchase and delivery of our sofa was perfect. Customer service for a tiny query after a couple of weeks was excellent. We went for the family friendly cotton touch fabric which looks as good as new 1 year on. For cushion filling we went for the fibre filling which was fine until the summer. When the temperature rose the sofa, or to be exact the cushion filling started to smell. To start with we tried Febreze which toned it down but in the very hot summer the smell got worse. I spoke to customer service and they said they had no experience of any such issue with other customers. So unhappily we lived with it thinking it will go away in time and as the autumn approached the smell diminished. Until we turned the heating on. With a warmer room the smell is back and today we’ve got in effect a summer day and the smell from the sofa is quite overpowering. I can’t believe we’re the only customer this has happened to so I’d like to hear if anyone else has the same problem before trying to seek a remedy from the company. Update 02/11/24 We have since been contacted by Lounge Co. They explained about the ‘bad batch’ and have ordered a replacement sofa which is due in 6 weeks. They have also removed the offending sofa and lent us another until the replacement is here. I have upped our star rating to 4 because we do like the sofa and I think they have responded well to the complaint. I just can’t make it 5 stars because I feel they really could have got in touch to fix the problem without this review. Also I did contact them to discuss the smell and was brushed off with “your’s is the only complaint we’ve had”. I now know that wasn’t true.
Very satisfied with the delivery & the chair looks great & really comfortable
Most helpful shop staff And delivery was amazing I would certainly recommend your company to all my friends.
Great customer service and excellent delivery.
Great delivery very smooth. Very happy with the sofa as described, Quality.
We ordered a sofa and a footstool from The Lounge Co. Their service was excellent as we had to continuously delay our order due to overrunning buildings works. They always replied to e-mails within a few hours and everything went smoothly. The sofa is also excellent quality. Would happily recommend to anyone.
Gorgeous Sofa & Footstool- so happy with our purchase. We searched for months to buy a new sofa, and spent so many weekends visiting Furniture stores. I then saw on Instagram and photo of a Lounge Co. Sofa and found the website. We went for a 3 seater Melody. The initial delivery drivers couldn’t get the sofa in our house & didn’t honestly have time to resolve the problem and our order ended up going back to the warehouse. I contacted Customer Services and spoke to Marianne- who was absolutely fantastic. She was able to get exact measurements of the sofa without the legs & rearranged another delivery slot. She was extremely helpful and sorted everything for us. Great company & products! Highly recommend
Everything from start to finish
Excellent from ordering to delivery. Quality product would definitely recommend thank you
Excellent, many thanks.
Review title says it all
Splendid sofa; colour, finish, delivery all well done!
Very good communication, delivery and product! I emailed checking the dimensions to make sure the sofa would fit through my hallway and they replied quickly with all the info I needed. Delivery was on time, well communicated and the couriers did a fine job bringing in the new sofa and removing the old. Sofa itself is very comfortable and exactly what I'd expected. I'd definitely recommend the Lounge Co!
Do not buy from Lounge co. The sofas age so badly and have gone completely flat. Seriously, these are not high end and certainly not worth the money.
Friendly staff
