1 Hampton Park West, SN12 6GU, Wiltshire, GB
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Staff were helpful when we chose our sofa in the Chiswick store. Communication while we were waiting for delivery of the sofa several weeks later was more frustrating, as it wasn't ready in the week they had told us it would be, and they seemed unwilling to commit to a day it would be ready, passing responsibility to the courier. The couriers themselves were even more frustrating, and I would strongly suggest LoungeCo switch supplier for this. We got two inaccurate messages from Rhenus the courier on the day of delivery, making us wait at home for a delivery that didn't arrive. When I called the driver directly, he was miles away and still had several deliveries to make before ours - he was equally baffled by his office giving us such inaccurate information. He and his colleague delivered and set up the sofa perfectly, however. The sofa seems great thus far but it's only been a couple of weeks so you'd have to check with us in a few years to see if it's stood the test of time...
I want to start this review by expressing how much i hate choosing sofas! I am clueless when it comes to fabric choice, size, style etc. My old sofa was looking a little shabby and dated so I couldn't put the hunt for a replacement off any longer. Google searched sofas and I discovered the Lounge Co. Went along to their Showroom in Chiswick, West London. I was greeted by Helen and Momo. They both made an experience I was dreading a real pleasure. They really knew their stuff and seemed genuinely invested in my project. If anybody from the Lounge Co reads this review, could you be sure to pass my thanks onto the guys at Chiswick as they went above and beyond! Dealing with The Lounge Co has been seamless. From placing the order to taking delivery has gone without a hitch. If you're thinking of trying these guys out I would recommend you do so!
Staff were wonderfully helpful, the item arrived right on time and exactly as ordered. An all around tremendous experience :)
Once again The Lounge Co. made and delivered our order on time and to the high standards we have come to expect. Bravo - won't be shopping elsewhere.
Excellent quality and customer service is brilliant! Arrived earlier than expected
The sofa, a large corner one, is lovely. Gorgeous in fact. So comfortable and feels really sturdy yet soft and inviting. I'm sure, one day, the delivery will mellow in my mind. It did, however, give me a great story for after dinner speeches. Rhenus Home Delivery took one look at our terraced doorway and said "We can't get it in there". Lets get it out of the van and see the problem, I asked. The sofa had a wrap around plastic bag with all the cushions inside, making it rather large. Let's take the cushions out and it'll make the job much simpler, I said. "No, no, no"! I was told, "we can't unwrap it outside"! I realised I was going to have to take them through a condensed course on dynamic problem solving, positive thinking and customer relations. "Right" I said, "firstly, this sofa is going to get up those 4 steps and through that doorway, you can either leave it all here on the pavement and watch me struggle by myself, or you can help" I started to remove the plastic bag holding it all together, when I was grabbed by the arm and told I can't do that. "Ok, I understand you may have some sort of policy to not unwrap items outside, but it's a beautiful day, this is going to happen and you may even film me doing it, to cover yourself" Once I took out the cushions and carefully took each one inside, the weight of the sofa halved and they easily got through the door, still in it's own plastic wrapping. The sofa, being a corner one, had a second section with all the same issues. They had taken their training well, and let me get on with it. It's amazing what can be achieved with positive thinking. I'd definitely get more furniture from The Lounge Company, but I'd negotiate who they use for their delivery.
I order a Bronwyn sofa and snuggler through furniture village. They arrived on time and we love them. They look amazing and are so comfortable. We had a terrible experience with DFS sofas recently and the quality of the Lounge Co is so much better. The customer service from Esther was fantastic too.
Exactly as described, delivery perfect also
I bought a sofa, quick delivery. Good quality, good service, easy to assemble, everything is good.
Unlike Sofology, they shipped the sofas I ordered using the correct material.
Momo and the team were amazing. I love my chair!
Great offer meant we saved so much by ordering directly rather than through furniture village. The sofa turned up on roughly on schedule and we had plenty of updates to let us know the stages. The sofa and armchair we ordered are such good quality and exactly what we wanted! Only slight down side was the delivery company and their website were difficult to deal with. Had a date given, then a cancellation for no reason, but luckily only made a week difference. Would definitely recommend
There were some challenges with our new sofa fabric, they didnt fob us off. Ellen has been helpful all the way through and we are looking forward very much to our replacement in 9 weeks.
A lovely shop with a great range of sofas, very reasonably priced. Evrim was really helpful, guiding us through the options and helping us with the checkout.
Just moved house so brought new sofa same as last one from same company as very happy with first one
Easy to order and delivered before estimated time Great product, very pleased
the experience was great the staff were patient and explained everything very well got free samples which was helpful very pleased with my purchase and my chair is very comfortable
Attentive but not overly in your face staff in the Chiswick showroom. Well priced if bought during the regular sale periods.
I was really struggling to buy a sofa that fitted what I needed (went to at least 5 stores, main ones included) but I went in here and described the unique nature of the size and style I wanted and the shop assistant helped me to get exactly what I wanted in more. She also through in some vital design advice. Definitely recommend.
I’ve not yet taken delivery yet of my new Sofa, but the buying experience at The Lounge Co in Islington could not have been better , a nice spacious showroom where you can try most things out , so much better than online alone , where you just don’t know what you will get . Paulina was very friendly , extremely knowledge, confident in the products , and helpful from start to finish . All round good service . Thank you .
