The Mansion, Bletchley Park Science & Innovation Centre, MK3 6EB, Milton Keynes,
Avoid at all costs. We ordered a child’s bed with a lead time of 10-12 weeks. After this time elapsed we emailed to be told that due to supply issues the bed would be a further 5 weeks. Again we waited, then emailed again to be told the bed was now not available. We were offered a refund with a 14 day wait, but after this time no refund was received. We chased with customer services but received no reply and no refund. Luckily we have got the money back through our bank. The bed is still offered on their website and they’ve reduced the estimated lead time to 8 weeks, unacceptable.
We used this company several years ago to fit out our eldest daughter’s bedroom. Quality was excellent, although still flatpack it was far in excess of Ikea etc. Felt solid. It still looks good now. Last August, based on our previous good experience we placed an order for a bed and assorted furniture for child no2. We received part of the order within 2 weeks and were then informed that the rest of our order (to the value of £460) would be ready by November (14 weeks). This despite website stating available within 2 weeks. We decided to wait. Come November we had heard nothing so chased. We were informed that they now had “Warehouse Issues” but we could expect our order by the New Year. Offered a £20 refund as compensation (never received). Guess what? Yep, come the New Year still nothing so chased again. This time no reply. By February we were six months post order and decided to cancel. We did get a reply this time and a refund was promised within 30 days. A ludicrous timescale but we patiently waited more in hope than expectation. We chased for a final time and received a reply from their customer services team stating that “they didn’t actually process refunds, that was their accounts team” so they could no longer help. They pointed out that "sometimes they issue refunds but that they never make it through and we would need to chase with our bank”. What a lot of codswallop! Bizarrely they are still happily accepting orders for our missing furniture on their website. 1 star for our great experience years ago. Sadly the company has clearly hit the skids. If you order make sure you use a credit card and be braced for a battle.
Company has kept our £500 and not delivered any furniture. We are a school and cannot afford this (not that anyone can afford to lose £500!) First level customer service claims they've processed the refund, however when confronted with proof that they did not, they've gone silent and refused any further attempts at contact.
I have to say I’ve been impressed with our product. Quality is v high which I expected along with a v fine paint finish. Good seller and 5 stars Thank you
Superb bed is high recommend. Helpful staff when delivering as took all up to top floor room
My wife and I are over the moon with our purchase, it’s the first proper big bed for our 2 and a half old old so she’s a little young to appreciate it but we are so happy, quality is first class , assembly was as easy as it could be and the condition it arrived in was perfect. Well done
AVOID at all costs. Sent several emails and not on response. also tried calling but no one answers and just goes to voicemail. I will update you daily on here of the outcomes and write daily reviews. But I have reported the company also to trading standards.
Very Good item thank u
Great design — v stylish & build quality is superb Vv happy and would recommend
It was my first time trying this company and I’m so pleased with our new bed for our little girl. Quality is really high and it looks outstanding. Would certainly use again in the future.
Ordered 3 items in July 2023. Received first one reasonably promptly, second one with considerable delay. After 18 months still no sign of third item, so I requested a refund of the outstanding balance and they confirmed the amount due (which matched my calculations). Refund was promised within 10-15 working days. It's been longer than that now. Still no sign. No way to call. Am e-mailing regularly but no response. Might have to go down the route of a chargeback if they don't refund me soon!!
Good item & service Would use again
Really good Thx
Seems like a fraud. Can't get a hold of anyone and would question if these other reviews are real.
I purchased the snowy bed. Very happy with it Easy build and clear instructions Awaiting trundle bed All good so far
A very tough and sturdy bed, well crafted and excellent storage at a good price as well
Very good quality bed
Really impressive quality forms the thickness of the wood to the paint finish. Set up the bed looks an incredibly elegant piece of furniture,very happy indeed !
Out of pocket without goods. Ordered a bed for my son 3 weeks ago and no update or progress. Funds swiftly debited from my bank account. I have emailed, despite saying the respond within 48 hours try a week later no response. I called and they are not taking calls or allowing you to leave a message. Unfortunately now I have to raise a dispute with my bank. Extremely disappointed and to think we only ordered from them to benefit from assembly.
Very pleased. Quality excellent. Well worth the money. Build quality very high.
