Company Details

Beautifully designed storage bed. Quality is amazing and it is just stunning. Will be back again!!!

I wouldn't even rate this company a one, however it wouldn't let me make a review. Scammers!!!!! Do not order from this company. Disgusting behaviour, messing with people money and circumstances. Liers, we've been fed so much rubbish, not quite ready, will give you a date next week. I'm so angry and disgusted with the treatment. Swear it's a couple of scumbags in a hut somewhere. Meanwhile my child is on a matress. Do not order!!!!!!!!!!!!!

Very good item

Incredibly pretty little bed. V happy!

Outstanding quality. Really impressed for the moment I opened the boxes. Fits together superbly and looks the part. High recommend

I bought a new headboard in December 23, so many excuses for delays, so took refund - still waiting. I've been promised it so many times, total scam. This used to be a great company as I have bought two excellent beds from them but not any more.

Love our bed. Furniture made the good old fashion way with proper chunky wood Thank u

Awesome bed for my son. I wish I had a bed like his when I was younger. Very cool indeed!! Can’t fault any part, quality awesome, easy delivery and assistance with assembling. Looks top and my son love it

Echoing other reviews, these guys are scammers. We waited for our kids' cupboard for around 10 weeks (as expected), but then our furniture "is apparently stuck in the warehouse for quality control". We had to proactively chased them for an ETA, to which they said it would take another 3 weeks for the furniture to go through QA. Another 3 weeks had passed, we emailed again and the company said that there had been issues with the furniture and offered to cancel our order. We did as we highly suspected that something isn't right. We still haven't received any refund, and this is another 3 weeks. Do not believe in other positive reviews as all of the 1 star reviewers seemed to have gone through what we've done.

AVOID, AVOID, AVOID Have now been waiting since March for a trundle bed and chest of drawers. Not one proactive piece of communication from the company to explain the delays - supplier issues and now warehouse issues apparently. Second time we’ve used - first time a few years ago was great and quality of the furniture is great. But you order children’s furniture because you need it - a seven month delay is hopeless and we still have no dates…

Like others , we are stuck in waiting with warehouse problem 1-2 weeks delay then after that another 2 weeks again and again Have now emailed that they sound like scammers . No phone to call and any enquiries is slow It is not fit esp for waiting children

Terrible company. Shocking customer service. Their furniture is great if it arrives. If it doesn't they don't answer e-mails or phone calls. I can only assume they are going into administration and therefore, if it is stock that they have already then you are lucky and you will receive it but if not then you will never receive the product. Will be escalating with the bank for a full refund.

The quality of the furniture is top notch!! Arrive on time and extremely well packed. Condition was mint as quality evident from the moment the box was opened. Stunning appearance almost too good for kids to appreciate but will certainly last us a while.

Great item. Very happy as is me daughter, looks fantastic and quality is particularly high. Positive overall experience and will use again

This is genuinely the worst company I have ever had to deal with. Yes, their products are really good, but their customer service is pretty much non existent! So if you order and have no problems, then great! We ordered a bed and mattress in August 2024. The bed arrived really quickly (cannot fault that), but the mattress was going to take another 6-8 weeks. Because we had the bed and no way of storing for 6-8 weeks, we decided to cancel the mattress and purchase elsewhere with a quicker delivery time. No refund ever came. I sent numerous emails, they kept saying it is being processed or they are going to escalate with their accounts team and each time, nothing. I ended up having to go via the bank to get my money back. I wouldn't waste your time and money going with this company- they are obviously not fit to trade as a business.

Waited 4 months for my order, not received anything, no one is responding to emails and no one answers the phone. UPDATE: AVOID THIS COMPANY AT ALL COSTS, YOU WILL LOSE YOUR MONEY. GROUP AND OWNER ARE BEING INVESTIGATED. GOOGLE: "Big Furniture Group Children’s furniture business insolvency under investigation" Have been offered a refund from the company but this never arrived. After doing some research, The Children's Furniture Company is a brand name trading under TCFC Retail Ltd, Room To Grow is also another brand of the same company. With similarly shocking Trustpilot reviews. The sole director of TCFC Retail Ltd, Paul (Ian) Hanson, has multiple other directorships. One of these is RTG Retail Limited (Room to Grow). Publicly available information under the companies house filing history for company number 08009537 notes: - Notification of Tcfc Retail Ltd as a person with significant control on 23 February 2023 (being the date of incorporation of TCFC Retail Ltd) - Appointment of Mr Paul Ian Hanson as a director on 24 February 2023. - Room To Grow then placed INTO LIQUIDATION on 29th July 2024 with significant debt. Room to Grow sells EXACTLY the same products as Children's Furniture Company. TCFC Retail Limited was only incorporated in February 2023, the assets of another company (CAPHAN TRADING LIMITED trading as The Children's Furniture Company 08140304) also owned by Paul Ian Hanson, also in liquidation, were sold to this new company in May 2023. This sale is being investigated. In summary - - Room To Grow (RTG Retail Ltd) is in active liquidation - Caphan Trading Ltd t/a TCFC (old company) is in active liquidation - Paul Ian Hanson is continuing to ruin lives through his new company TCFC Retail Limited, selling the same product range, that mysteriously never arrives across all companies. If you have made a purchase, contact your bank for a dispute and Action Fraud to report them.

Very pleased

A super snowy bed! Looks quite simple and very well made. Screws and fixings all as they should be and instructions were clear. Quality parts and the cartons were all in good nic. Good buy on a good bed

Excellent experience and the furniture is gorgeous

Great storage solution with the integrated cupboard in the headboard. Looks elegant in addition to being practical. The headboard section is prebuilt so there were no hassles building it either.