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I will not be dealing with you or your customer care dept , as you customer service leaves something to be desired. and has to be one of the worse customer service dept that I have had the displeasure in dealing with. (Pictures of a brand new couch just to see if I can get short legs , despicable ) After many years of dealing with Teppermans this will be my last purchase from your company not that matters to you or anyone of your company as there is plenty of people you can treat in a horrendous manner . There are plenty of furniture stores that I am sure would be happy to deal with me for my future purchase's

We are downsizing to an apartment and went to Tepperman in Kitchener, we went looking for different pieces of furniture and we spoke to the salesman Jay. He was so knowledgeable and was not at all pushy. Jay was very patient with us and answered all our questions and very kind. We would highly recommend Tepperman in Kitchener but more importantly is to ask for Jay. He is the reason we keep going back. Jay's people skills are excellent and in my mind customer service is the number 1 on my list for shopping and making decision. Jay has made that very easy and we will continue going to Tepperman for our furniture needs and asking for Jay. I even recommended him to my adult children. Thank you to the store Manager which I met which was Jackie and she herself is very pleasant , and thanked her for having Jay in her store.

Where do I begin????? I have a sectional from Teppermans Ancaster store. The altari sectional. The chaise back wall of the couch is on a complete lean inward. They decided to send technicians to view it and one of them said, “that’s not normal’, the other technician checked it and said because there was nothing broken inside the couch , that he couldn’t fix it. So now is unwilling to do anything about it and actually had the stupidity to say my floor many not be level and that is why????? Seriously. Every other back part of the couch is fine! They just kept apologizing and pretty much said I should accept the couch the way it is. Since I have persisted with this defected couch ,they contacted the manufacturer Ashley and they didn’t have any answers either! The label says unlimited warranty on the frame! That’s a lie! BUYERS BEWARE, DO NOT buy ANY FURNITURE FROM TEPPERMANS ANCASTER STORE IN ONTARIO AS THey DO NOT STAND BEHIND THEIR PRODUCTS AND THE quality is GARBAGE. I’m going to share this with everyone I know who is furniture shopping. Very disappointed customer will never go back!

Over the last few years we have purchased item for our hine from teppermans and every purchase our experience has been great with them. Beautiful bedroom sets,comfortable couch sets Andover the items of decor .

Actually give a BIG ZERO for Customer service and quality. Wrote previous about furniture piling a few weeks after purchase and now 5 months later the motor on recliner not working. Told it will take 4 to 5 Months to replace. They are not interested in working with me to find a resolution. So here I sit with a piece of Junk that I have to shave on regular basis. Never buy from Teppermans again.

The sales lady was excellent because she help me find the right recliner that I needed for my disability. The store is in Ancaster Ontario. Thank you

We received our couch on Jan 26th, 2024, a month late from when I bought it from the London store. When it came the couch was damaged and the delivery guys damaged my door frame taking it downstairs, then asked me to sign a damage waiver. Yea right. That wasn't happening. I have called and called; every time they say someone will get back to you to resolve the issue. A service tech came out on Feb 16th, 2024, and brought the wrong part to fix part of the couch. Now I am waiting again for a repair date. As far as the door frame damage a manager was to call me on Feb. 21st, 2024, for the 3rd time and still no phone call. I would never buy from this store again. they are nice when they want you to buy their products, but once you buy and pay, they make you wait for your product, if its damaged they are hard to get ahold of and takes weeks for them to call you back and get things fixed. Never again. It's called BUYER BEWARE.

I bought a couch for my cottage, between Christmas and new years of 2022. One of the couch cushion developed a small hole along a seam probably only sat on a maximum of 20 times, called tepperman's customer service no big deal set up a repair. Technician came took him about 5mins to sew up the couch cushion, we spoke and he was a super guy he said it probably would not last as there was not enough material in the cover to repair it properly he would make note of it in the file that it likely needs a new cover. Well 5 months later his stiches pop i figure no big deal and call tepperman's Well that's when the good service ends spend 45min to an hour on the phone to get a nice individual very polite, I explain how its been repaired earlier in the year she looks it up on file and is like no problem we will open a claim the next day i get a call from customer service we talk she says i will get an email with what they need to proceed i explain they should have all my original photos on file she looks and say yup we have them if you can just send an updated photo of the area so i do, a few days later i get an email saying they need all the required photos and they send examples, I reply back with please call me and i proceed to send all the original photos as its at my cottage and I don't go there very often,a few days go by and they reply back saying they got a blank email, I resend This goes on for a few week finally they call a few weeks ago and i explain again we set up a service call no biggies i arrange to have my mother be at the cottage on Feb 8th to meet the technician he says we need to order a new cover. Feb 9th teppermans customer service calls and says your couch is out of its one year warranty and I would have to pay for repairs. A clear factory defect that was reported and repaired noted it was a temporary fix and they will not do anything

My friend and I went into Teppermans in Chatham to purchase a recliner chair. Now, I am 74 and she is 75. When the salesman went to his desk to do the paperwork, the desk was elevated and the chairs were like bar stools due to the height of the desk. I told the salesman that my friend was, at age 75, unable to climb onto the stool, so she was forced to stand while the transaction and delivery details were conducted. At no time did he suggest an alternative seating or area to do this paperwork. I suggested to hi that they needd to acommodate senior citizens or people with disabilities at work areas to do paperwork and delivery arrangement and to ditch the bar stools. He said it has been mentioned to management but it "falls on deaf ears" A day later, my friend received a text message asking her to complete a satisfaction survey of her experience at Teppermans. She ignored the text. Shortly after she received another text message asking her to do the survey. Again, she chose not to comply. YET AGAIN, she received a THIRD request by text which now was really annoying. Again she ignored it as she did not want to do the survey. THEN, the salesman who served us had the audacity to phone her and ask why she was not completing the survey !!! By this time my friend felt in intimidated and harassed and told him that she did not appreciate being treated in such a manner and it was her choice to decide whether to partake in the survey. I, on hearing this personnaly went to Teppermans to lodge a complaint wit the manager on how my friend felt intimated by his phone call and pressured into doing something she did not want to do. The manager, was understanding and confirmed that at NO time was the issue of bar stools ever brought up in staff meetings by this salesman. She did phone my friend to apologize for the way she was treated and that the salesman would be spoken to. Teppermans has lost our business in future.

We had our furniture delivered today, and both delivery drives we very nice and made sure I was completely satisfied with everything before they left. Yes I was. Great job.

Services are pathetic. I ordered a bed in August 2023 it was out of stock and told me that i will get in 2 months. After 2.5 months got a call that bed has arrived but they delivered part of bed and after one month still waiting for remaining parts of the bed. Its really bad . So its being 4 months still not get ful fledged bed.

Purchased from Tepperman's and had a great experience overall. The one thing I want to point out if the delivery times were quite long. Too Long. It was recommended I use laborhutt if i wanted to get my couch the same day, and that was a game changer. The customer experience was also great.

I purchased fridge 3 weeks ago and three times was wrong size then second was fridge was badly damaged and third time they send wrong model . No more buying from this store !!!!!!🤮🤮🤮🤮🤮

I notice that companies like to ask you for a review before the merchandise has even been delivered this is why i dont! I ordered a couch power on sale nice good price but when i get it and start sitting on it there is a really bad smell from what i dont know but if i weere to try and describe it smelled like dirty stink socks eww! i have sprayed it with fabreeze at east 4 times now and it might be starting to dissipate finally ill give it another couple of days i did raise my concern with their main site but of course not a single reply or awknowledgement its almost like they dont care so to say the leaset i am pissed with this company they should have at least tried to compensate me in some way for the cost and anguish i had to deal with regarding a big stinky couch they sent me shame on them

Purchased sofa(Brentwood) zipper comes apart and guess what it’s not covered.11/2 year old. Zucorahome warranty worthless.

Sylvester and his partner were friendly, efficient, and fast! Very good workers!

I had a very good experience with Rhonda at Teppermans home furnishings Chatham.

i have a samsung fridge that is not working and warrenty wont help this sucks

I recently purchased a new tv from Tepperman’s in London ON. I brought the tv home, turned it on to this screen ( pic 1) When the power is off there is no indication the screen is broken, it is a perfectly black flawless glass( pic 2). I contacted Tepperman’s about getting a replacement and was informed it had to go through a review process before it could be replaced. As this seemed to me a very straight forward return, I was quite surprised by this. I was told to send in pics of the tv from all angles and the sides of the box. I quickly replied with the required pics and waited for a response. After calling daily for 5 days, I was finally told my tv wouid not be replaced as Tepperman’s Customer Care (manager Krista), determined the fractured internal LCD screen was caused by impact created by me. I inquired how I could break an internal screen without fracturing the external screen. Of course, there was no response to this very logical question. My next step was to speak directly to the store manager at Tepperman’s. On Friday July 28, Amar was the manager on duty. After speaking to him briefly and realizing I was going to get the same response I informed him I was recording our conversation. He would no longer speak to me and hung up. Since that conversation, I have gone into the store to speak with the manager Joshua Millar. As of the date of todays post I am still in possession of a broken tv, with no resolution in site. Like all of us, I work hard for my money. I spend 12 hours a day as a nurse taking care of others and at the end of my day I come home and like to decompress for a few hours, before heading to bed to start again the next day. I am outraged that instead of being allowed that downtime to relax, I am fighting with a family owned business to replace a tv. This is their written promise: “Tepperman’s is committed to ensuring you have a positive shopping experience and enjoy your new purchase. With our satisfaction guarantee, you can be confident the new products you purchase are in great condition.�• We will repair or exchange products with concealed damage on merchandise picked up” Do not be fooled, they do not stand behind this promise. It is all words to make consumers feel at ease, to spend their hard-earned money and never worry that if they buy a damaged product they will be stuck with it. I am writing this to warn anyone thinking of buying from Tepperman’s in London Ontario, think twice before buying from here.

UPDATE: Tepperman's response below so far is just words with no substance. I am still waiting for a response and despite multiple requests and promises to "keep me updated", no one has ever reached out. Shameful. I purchased 2 leather recliners for ~$5000 in June 2023. We were told the batteries would last "200-250" cycles, which is the equivalent of ~2 months. The batteries are only lasting 2 days before they need recharging. We brought this to Tepperman's attention immediately via Jessica Labadie, and received confirmation the batteries should last 200-250 cycles from the manufacturer. I have not heard back from anyone since despite a half dozen emails asking for a status. Customer Support is non-existent and I will do my best to share this experience with a broader community.