Company Details

They sent snugs without lanyard by accident and then sent new ones with lanyard within days! very speedy!

Excellent customer service

Awesome I have two pairs now and would not hesitate to buy more if required. I always recommend them to friends. I have a BT Moto set which I use for work Ambulance Service Motorcyclist, they never miss a beat and calls and radio clear as a bell. Would never go back. I have a Pro set I use with my Bose and are perfect for day to day use and cycling, top notch. If your considering buying a pair - don’t delay just fo it you won’t regret it.

Great service and communication from start to finish, and the moulded/fitted ear pieces work a treat!

Snugs were fantastic, I had an issue with a set of Snugs Pro that weren't quite right and they corrected the issue by taking a mould of my IEM's and remaking the set of custom tips. Primarily dealt with a lovely and super helpful lady called Emma and whilst it did take a little longer I've been happily using my new tips on a daily basis. Prior to using Snugs I used to get my custom IEM tips from a company called ACS, since they stopped producing custom tips for retail I've been using Snugs and this is now my third set, I have no doubt that I will go back to them in the future and recommend them without hesitation.

Bought the custom fit Pro Snugs. Fit is great, they never fall out while exercising which is why I bought them. 100% recommend!!!

Ordered custom IEM covers, the process of delivery and ordering was fine, but then as i had issues with fitment and the dimensions of the product afterwards my emails to support were ignored. I would not recommend Snugs.

3rd time I have ordered from Snugs and once again I got excellent service. Even when I had thought I had ordered incorrectly they sorted and maintained the fast delivery.

The swim plugs I purchased were excellent, but what really impressed me was the quality of service and response I received when I needed some assistance. The turnaround in delivery is great also - less than a week after sending the impressions we had received the new snugs

After I've sent the physical ear impressions, taken by an audiologist in BE, I got the plugs custom fitted to my 1More Quad Driver quick. While I adore the ANC of my Sony's, the snugs obtain pretty much the same level of NC! The quality of the music / sound is superior to any other tip and reaches the level of over-ear cans. The only drawbacks are - need getting used to put these in, as they fill your ear completely. A bit painful at start, but applying a special ear cream and using the right technique (pull your ear and twist the tip in) seem to help. - the tips are also custom made for the earphones, so I need a second set for my Sony WF-1000XM3 (XM4, soon?). That 's expensive, but I'm seriously considering it.

Does exactly as advertised this is my 5th set and they are fantastic. Thank you

I have been delighted with the customer service provided by the Snugs team. I have had some fitting challenges and Emma and Michelle have provided feedback in a very timely and customer focused way. Very impressed and will definitely look to order other products from them.

Excellent service from experts.

Happy camper

First in the ear headphones that really stay in - great product!

First time I have bought Bluetooth earphones and I went back to Snugs for their Zen set based on earlier experience of their comfort factor, snug fit ( of course) and sound quality. They have just arrived and even for me , were easy to set up and use. But the buds themselves get better and better- oh so comfortable and flexible with no chance of them falling out. Really pleased.

Awesome service from Emma and Michelle from change of delivery address right through to tuning fit to optimise listening experience. It’s a great product too

There are two aspects that I can rate highly: the product and the service. The product transforms regular earphones into rock solid devices that, even dripping in sweat, don’t budge. Make sure that you buy earphones that are on the Snugs list. They are not able to custom fit others on request, as I discovered! The other aspect that is top rated is the service. As an exciting customer, my ear impression is on file, and my recent order appeared in about 5 days! Fantastic!

Superb customer service and the product is fantastic as well

I have several pairs and they are always amazing.