Company Details

Great service, so friendly and helpful. I purchased a pair of SnugsAqua last year, they are fantastic, comfortable, and don't leak, I wear them at least 3 times a week, both pool and open water swimming. I've just purchased a pair of SnugsPro, Emma was super helpful, once again a perfect fit and great personal service. I feel I need to add that I've never been able to use headphones or earbuds of any design as I have 'strange little ears'. These really are made to measure, I don't know I'm wearing them. Thank you so much for all your help.

the product arrived surprisingly quickly and feels good in the ear and does not fall out

Excellent service, great support, fantastic product

Great product. Very happy with my snugs. My only issue is a little more communication throughout thr manufacturing process would have been good. I ended up having to chase myself to find out why the order hadn't moved forward.

Ik ben 3 mails verder in meerdere weken. Ik heb netjes het pakket retour gestuurd, ik heb de originele verpakking gebruikt etc. Ik krijg geen reactie waar mijn retour is + het geld teruggestort.

Great product. Used the Aqua and Zen ones. And always found customer service very helpful when I needed to contact them.

Great product and service, my second order and I will be getting more

You'll see from my review of 24th June that the earbuds for my Bose Sport headset didn't function well. You'll also see in its response Snugs offered to remould the buds....except they didn't. Shortly after posting my first review my wife received a customs shipping invoice from DHL....because Snugs doesn't know how to ship products to Europe. Don't buy if you're not in the UK. After 2 months and no updates I suggested to Emma they make a refund. I also asked they pay the DHL invoice. I received no further communication. In September I used money claim to recover all our costs, which even required a county court judgment to be issued against the company. The product is simple and innovative, and if it works for you, you'll have no issues. If it doesn't work for you, you'll get ZERO customer service attention. Be prepared to use chargeback on your credit card or take Snugs to court to recover your losses. It's not as if this is a huge company. According to last Companies House submission, they employ 6 people. The head of customer services is one of the directors. She was the person who didn't respond to my communication. Bringing an innovative product to market does not mean you're excluded from your obligations to customers. Caveat emptor.

Got my snugs aqua with filter thought I was finally going to be able to swim underwater with a custom fit without getting water in my ears but this happened not to be the case I got water in my ears wearing the snugs and happen to get an ear infection:(

Ordered and received a pair of snugs I can use for swimming. These things are brilliant and no longer will I get ‘water in my ear’. Thanks snugs

great ear plugs

Great service and my SnugsZen work great :-)

Exactly what i needed, and seems to work flawless

All good except for 2 things. My right ear is incredibly painful during / after use. Also it’s not explicit that you have to have anything round your neck. I planned to use them at night - I don’t like having something round my neck. The photos of people using the Zen+ bluetooth plugs cover up how the thing works. Also I’ve not had any reply since saying the right earplug is too painful to use. An expensive mistake.

Ordering a replacement pair of snugs was a positive experience all the way: no more sending of an inner ear model due to reuse of previous data, quick yet perfect handling of the order, and at a more sustainable price level.

My wife is very happy to have custom fit buds and she can now run in her headphones without them falling out. All the generic buds she’d ordered from Amazon had never been the right size. Easy and efficient process.

Fast appointment for moulds. Really interesting to see their facility in Treborough. They were even kind enough to laugh at my bad jokes! Received plugs in the post just in time for some decent surf. I highly recommend Snugs. Thanks very much!

My experience with dealing with snugs is good. I absolutely hate the product (snugs go) and I will definitely not be using them. I guess I expected something else, they sort of work but they look like crap, make the bud stick out super far from the ear, my buds don't really fit very well in them, there's no indexing for how they fit together and they are a pita to get in the ear, once they are in the ear I can't remove them without pulling the buds from the snugs thingy that is still stuck in my ear. This could have been executed so much better. As far as customer experience goes I'm totally happy with snugs.com.

My Snug Pro’s took a while to arrive. Apparently there had been a quality issue making mine, but it’s good to know there is a quality check. Comfortable to wear and the sound quality is excellent with the Airpod pro’s. A bit fiddly to fit the airpods. The noise cancelling is good but I thought it might have been better. The actual Snugs are smaller than I expected.

I ordered some of these and had a very minor issue. You can always tell how good a company are when you have a problem and these guys are amazing. I got replacement items that addressed my issue in less than 3 weeks. (Given that these are a custom made product that is a good turnaround). The product is an amazing fit and I finally have something that fits my ears without falling out. Perfect.