, , , GB
Refund necessary because of illness. I think the insurance should be honest on what it covers before sold. It is very basic.
refund was quick and uncomplicated. even over x-mas / new year holidays. congratulations!
Process was quick and easy! I couldn’t believe it!
It took sometime to complete my details and had to seek help from the library.
The agent from whom I purchased the event tickets and the insurance was unable to provide information required by Secure My Booking. I find this mystifying. Quay Tickets and Secure My Booking need to sort themselves out and provide a seamless service. Secure My Booking eventually provided an example of a 'VAT receipt' needed and only then did Quay Tickets provided it.
Prompt refund. Excellent I'm glad I choose ticket protection. Thank you
Refund was paid reasonably quickly .
I filled out the request online and submitted documentation. Still had to email again documentation communication turnaround time is horrible takes too long. It’s been past the timeframe and I still don’t have my refund. The last email I received on the 24th Dev. stated the refund was done and allow 5 to 7 working days. It’s been seven business days and I still do not have my refund.
Very quick process and payment.
Glad I took out ticket protection. I applied for a ticket refund for the polar express as due to my grandson being ill we were unable to go. Everything went through quickly and easily
I'm so glad I bought tickets protection as I was unexpectedly taken to hospital and couldn't attend a new Year's Eve concert we had booked. The form was relatively straightforward to complete and my full refund - including booking fee- was in my bank account within 3 working days. I will purchase again.
Speed and clarity of what was expected
Secure My Booking made it super easy to get a refund on my Broadway ticket. It was my first time getting ticket protection, and I am so glad I did! The process was straightforward, and I got my refund very quickly.
Very quick and efficient and reimbursed in less than a week
So efficient and speedy. Sadly couldn’t make a show due to illness complete the form and monies return within a few days Thank you
I followed the online form which was simple to use and received the refund in good time.
Quick & efficient, refunded me in 2days!
The form was a bit lengthy but service response was quick
Genuinly impressed by online, easy to use and friendly service
Excellent service from start to finish very straightforward no issues
