Company Details

Excelente atención

Anytime I have had to call for assistance, I was able to get help immediately, and for someone who is not tech-savvy it certainly is a huge help.

60+ days....still cannot get texting. Was recommended but only good as a forwarding option. Regulations and minute details for text setup with no help or assistance in writing policy has really darkened my view of this app.

Good I am happy and satisfied

Lied to about calls and texts working. Texts NEVER worked and Ringcentral themselves kept trying to get it started and failed numerous times.

Everything was great. The person made convenient and on time offer of SMS packaging. However she couldn’t solve our problem with SMS. In some occasions our sales manager and manager cannot see same SMS at the same time. We have two numbers on Ring Central. If customer sends SMS to one of the numbers, one of the number holders cannot see it. I would appreciate if someone solve this situation. Thanks.

There are a lot of features that hold enormous potential for large and/or growing companies. There are, however, some ongoing problems. For one example, we've set our time zone correctly (Central Time), but for the first hour of our workday, incoming calls do NOT get forwarded, which has caused us to miss potential paying customers.

Poor customer service. They lock you down with hidden fees. Leaving their services.

THE worst company to work with. You will not receive an answer for your question in weeks. They will charge you for whatever they want and won't ask your permission/let you know BEFORE. Furthermore, when you'll ask for refund, they will sneaking just not to pay. To pass TCR campaign, you will have to sell your soul to the devil, that would be much faster than receive a positive reply from their team. ABSOLUTELY zero communication from their support team and especially from "account managers". The only one thing they can do perfect - apologize. I do NOT recommend.

Been with them for well over 10 years, paying annually. Needed to reduce our service as not using much. As we were coming to the annual payment, we tried unsuccessfully to do this in the portal. Opened a support case, and contacted customer account manager. No response. Finally rang them over a week later. I was told we were tied to a 24 month contract that we agreed to in 2019, and nothing that anyone can do to change this. I wasn't even cancelling - just reducing. Next year, will clearly will be sorting an alternative with clearer policy and better support.

The sales folks at RingCentral are atrocious. Quick to sign a deal and ship you off then when they screw up your order they go dead silent. It’s remarkable honestly. Want to know who your account rep is like a non-sales person? Good luck. Want to add a simple background to a phone? Get ready to cough up $6,000 cold hard cash bucko! I’ve brought up my issues several times and it falls on deaf ears, just your standard corporate “we’re listening & we won’t do anything” approach. The support folks are great however, they deal with a lot of flack.

They have the worst customer service ever. Once you sign up for the phone system, you do not get any assistance if you have issues. Zero! I would never use them again. No phone numbers for customer service help.

Horrible experience, did everything they can to avoid cancellation, initial sales rep tried sneaking in a year contract and was not transparent about setup fees, customer service barely answers. Never going back.

Very kind, courteous and prompt help with my issue. Thank you!

They make cancelling/changing your plan unnecessarily difficult (have to contact an account manager but give no information for who your manager is or how to contact them), and they give no advance statement/notice before charging the annual renewal fee. I had wanted to change to another lower cost company after my annual contract was over, since my small business doesn't need all the bells and whistles Ring offers. However, because my records of when that annual renewal was due were off by one month, and because Ring didn't send me a statement/bill or any other notification of the $450+ charge for the next year's contract, I've just become locked into another annual contract. The plan, which was a reasonable fee last year, also increased by over $100. I do NOT recommend.

Customer service is very confusing. Make a decision within the first few days of service as to whether you want to cancel. It takes time to port the number out and you only get 30 days to cancel. Avoid any contract with them because the terms basically state that it supersedes anything anyone has told you. There is nothing concrete about the service you will receive and any lines you add are permanently part of the contract. And the contract has a link to more terms on a website that they can update at any point. Basically you can't get out of their contract unless they want to get rid of you. Buyer beware.

Good customer support and follow through on issues.

Your fees are half of the bill!!!

Great customer service. Overall pretty happy with this company. Only 4 stars because we do sometimes have glitches with customers not being able to hear us.

I don't feel that when you add new lines that you're unable to EVER remove them. People come and go from companies all the time and paying for unused lines (not even any equipment) for 2 years is unethical.